5th outage this month, this one 72 hours long so far.

I don’t know if it’s the record heat or what but we are experiencing our 5th outage here in Oklahoma City/Midwest City, OK this month. The current one has lasted 72 hours. All they will tell me when I call is, “technicians are working to quickly resolve”. However, I’m starting to wonder as it’s the Labor Day holiday. Are they really though? They won’t even give me a hint as to what’s the problem (not that I can do anything about it, but I’d like to know how catastrophic it is), or an ETA. Just “our technicians are working to quickly resolve”.