Forum Discussion

friarfaithful's avatar
friarfaithful
New Contributor II
6 months ago

500 plan speeds drop to 30mbps

A few weeks I noticed my speeds had dipped and were capping out 30-35/mbps. Testing from a laptop directly into the modem. Reset modem and speed is back to 500 for about 90 seconds then goes back dow...
speed issues
  • friarfaithful's avatar
    friarfaithful
    6 months ago

    I saw a Cox truck with a lift driving around my neighborhood yesterday. Checked my speeds and they are back up! Checked again today and still getting a solid 500+. I'm hesitantly gonna say this problem is solved.

    The issue was something going on on poles delivering service. Glad it wasn't anything on my end. Hope this may help anyone else dealing with slow speeds.

     

    Cheers all.

KameronwithaK's avatar
KameronwithaK
New Contributor

Whatever happened in this guys neighborhood, please make it happen in mine, I pay for 500mb and have unlimited data but only get around 20mb multiple restarts will only most of the time show speeds around 200-250mb and rarely close to/slightly above 500mb but they immediately drop back down to around 20 after the test. 

ChrisJ2's avatar
ChrisJ2
Moderator
5 months ago

Hi, there. I'm really sorry about the issues you've had with your service and I'd like to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We really want to get you back up and running.