Solved
500 plan speeds drop to 30mbps
A few weeks I noticed my speeds had dipped and were capping out 30-35/mbps. Testing from a laptop directly into the modem. Reset modem and speed is back to 500 for about 90 seconds then goes back dow...
Forum Discussion
A Cox tech is coming out today. I'll let everyone know how it goes.
Tech came and replaced the phone/cable box on the side of my house and replaced some old coax connections. No change - 500 when the modem resets then back down to 30 after a minute or so. He went up the pole and said signal strength there is bad and outside plant dept needs to check it out.
Once they come out I'll give you another update.
Hello friarfaithful,
We can help investigate this on your behalf. When you have a moment, would you send us an email to Cox.Help@cox.com with your name, complete address, and the URL to this forum comment? We can check into the status of this if you haven't heard back since this last visit was completed.Again, Try using a different ethernet cable, and reboot your laptop into "Safe mode with networking", and run the test. If you are seeing the same issue, then it's indeed something with Cox. If the speeds increase dramatically, and stay that way, you have a piece of software on the laptop running in the background that is slowing it down.
It’s not that. Whole network drops to 30. Wi-Fi, LAN, different laptops, swapped ether. Tech discovered problems at the pole.
