Forum Discussion

friarfaithful's avatar
friarfaithful
New Contributor II
11 months ago
Solved

500 plan speeds drop to 30mbps

A few weeks I noticed my speeds had dipped and were capping out 30-35/mbps. Testing from a laptop directly into the modem. Reset modem and speed is back to 500 for about 90 seconds then goes back dow...
speed issues
  • friarfaithful's avatar
    friarfaithful
    11 months ago

    I saw a Cox truck with a lift driving around my neighborhood yesterday. Checked my speeds and they are back up! Checked again today and still getting a solid 500+. I'm hesitantly gonna say this problem is solved.

    The issue was something going on on poles delivering service. Glad it wasn't anything on my end. Hope this may help anyone else dealing with slow speeds.

     

    Cheers all.

friarfaithful's avatar
friarfaithful
New Contributor II
11 months ago

A Cox tech is coming out today. I'll let everyone know how it goes.

friarfaithful's avatar
friarfaithful
New Contributor II
11 months ago

Tech came and replaced the phone/cable box on the side of my house and replaced some old coax connections. No change - 500 when the modem resets then back down to 30 after a minute or so. He went up the pole and said signal strength there is bad and outside plant dept needs to check it out. 

Once they come out I'll give you another update.

  • DustinP's avatar
    DustinP
    Moderator
    11 months ago

    Hello friarfaithful,
    We can help investigate this on your behalf. When you have a moment, would you send us an email to Cox.Help@cox.com with your name, complete address, and the URL to this forum comment? We can check into the status of this if you haven't heard back since this last visit was completed.

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    11 months ago

    Again, Try using a different ethernet cable, and reboot your laptop into "Safe mode with networking", and run the test. If you are seeing the same issue, then it's indeed something with Cox. If the speeds increase dramatically, and stay that way, you have a piece of software on the laptop running in the background that is slowing it down. 

    • friarfaithful's avatar
      friarfaithful
      New Contributor II
      11 months ago

      It’s not that. Whole network drops to 30. Wi-Fi, LAN, different laptops, swapped ether. Tech discovered problems at the pole.