Forum Discussion

friarfaithful's avatar
friarfaithful
New Contributor II
11 months ago
Solved

500 plan speeds drop to 30mbps

A few weeks I noticed my speeds had dipped and were capping out 30-35/mbps. Testing from a laptop directly into the modem. Reset modem and speed is back to 500 for about 90 seconds then goes back dow...
speed issues
  • friarfaithful's avatar
    friarfaithful
    10 months ago

    I saw a Cox truck with a lift driving around my neighborhood yesterday. Checked my speeds and they are back up! Checked again today and still getting a solid 500+. I'm hesitantly gonna say this problem is solved.

    The issue was something going on on poles delivering service. Glad it wasn't anything on my end. Hope this may help anyone else dealing with slow speeds.

     

    Cheers all.

thehumangerm's avatar
thehumangerm
New Contributor III
11 months ago

File an FCC complaint. They use support to just pressure people to purchasing more equipment and pay their exorbitant motor rental fees and support fees which should be included. If the drop yo your house is more than 10 years old it often needs replacement if exposed  to the weather and the techs don't want to do it so they gasslight and blame your hardware. Also They have a monopoly. They only care about profits regulations and fines. File with the FCC. They will have someone with actual authority resolve your issue or they will get fines.

Darkatt's avatar
Darkatt
Honored Contributor
11 months ago

You are inaccurate. I have an RG6 cable from the box to my house that was installed in 1998. The ONLY reason it would need to be replaced is if water got inside. As long as your home connector has the proper watertight insulation on it, you should be good. ALL the center wire carries is an RF signal, much like a radio antenna. 

When mine needed to be replaced, it took Miss Utility 40 days to come out and mark the ground, (Important because out electric grid is underground here), and within the week, Cox was out and replacing the run. Spreading misinformation only makes you look sad. 

  • Bkewl's avatar
    Bkewl
    New Contributor
    10 months ago

    Ehh, 10 years is about right for coax replacement, atleast for any cable line ran along the outside of the house exposed to the sun and elements. The line will dryrot and crack and you'll start to notice poor service specially when/after it rains and water soaks into the line, until it dries out. But yea, 10-15 years sounds about right with us starting to see service issues every time it rains starting about a month ago and we had ours re-ran about 10-12 years back.