48hrs+ No Internet Mesa AZ
It's been over 2 days with no Internet. "Unplanned Outage" is the only thing it says, no eta of restoration. Can't get a hold of a human, chat just copy and pastes the same cookie cutter response. My...
Forum Discussion
GSLiveResin If you're still without service please send us an email at cox.help@cox.com and include your full name and address so I can look into this for you. Thanks!
Are you able to look up outages per node, street, area? Or do you need the customer's address?
Also, what can you look up about outages technically? Do you have access to look up ESR tickets to see if there is a ETR or any info on the nature of the problem?
Just trying to understand moderator's abilities so I know when to suggest a user to contact you/Cox.
PS. Thanks for not locking the post. 😇
