Forum Discussion

lovekatz's avatar
lovekatz
New Contributor
7 years ago

3rd Party Solicitor

A person came to our door representing Cox. His shirt said Cox/Dish. He was reading some of our information from a clipboard. He started asking questions regarding our Cox service. Questions, in my opinion, he should know if he worked for Cox. I politely ended the conversation and called Cox. The customer service rep said it was a third party solicitor and they don't work directly for Cox. How did this company get my information? Did Cox sell this information to this third party?

  • Becky's avatar
    Becky
    Moderator
    7 years ago
    Hi Lovekatz, I assure you we do not sell our customers’ information to third parties. We supplement our in-house direct sales teams with contractors that go door-to-door. We supply only the most basic Cox account information and empower these representatives to offer upgrades to current customers and bundle promotions for non-customers. -Becky, Cox Support Forums Moderator
    • socal_transplan's avatar
      socal_transplan
      Contributor III
      7 years ago

      yes.  and they LIE!  had this happen a couple of years ago.  when your service call showed up, there WAS a steep price increase.  thank goodness i made them call billing & ask.  not what i'd been told.  a few days after i complained i had a yelling, screaming guy cussing me out on the phone. apparently they didn't get credit for a sale. NOT a good practice. but then cox has few that are.