3 years later, still can’t downgrade online

Hi Mglow,

We are working to expand the service changes customers can make online. At this time, it is necessary to speak with an agent to downgrade your services. To get the hours of operation and the phone numbers for your local Cox Sales and Support teams, go to www.cox.com/rc. Be sure to set your current location using the drop-down box in the upper right-hand corner of the page.