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me3260's avatar
me3260
New Contributor
2 years ago

3.0 Modem throttling down to 30mbps. Worked Fine for 2 months after upgrade

Using an ARRIS / Surfboard SB6183.  Have Essential Internet with 150mbps download.   2 days ago the internet started throttling to 30down/3up constantly.  Techs have come out to check all hardware ...
internet speed
modem
speed
Throttling
Darkatt's avatar
Darkatt
Honored Contributor
2 years ago

Try connecting your computer direct to the modem via ethernet and run the speedtest that way, see if there is a difference between the router connection, and direct to the modem. That should be the first step in troubleshooting.