Forum Discussion

William773's avatar
William773
New Contributor II
5 years ago

2.4Ghz not working

I have a brand new Panoramic Gateway from Cox. The 5Ghz stays on but the 2.4 Ghz will not stay On for more than 3 seconds, even after multiple reboots. 2.4 Ghz is indeed enabled in the Settings. I can't figure this out? What is the fix?

  • SharonL's avatar
    SharonL
    Former Moderator
    5 years ago
    Hello,

    I am sorry to hear you are having difficulties with your Panoramic Modem. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
     
    Sharon
    Cox Support Forum Moderato
    • William773's avatar
      William773
      New Contributor II
      5 years ago

      Facebook does not respond, at all. I'll try emailing. Thanks.