@Zawakaz Try this. When I worked for AT&T we had a few cases like this and it ended up being power in their homes. Go and purchase a grounded commercial grade extension cord. Preferably 10 AWG or at least 12. Run it to some place in your house that does not have any appliances, air conditioners, or anything else like that. If you have an outlet near your electrical box, that would be a good start and if you have an EFI outlet that would be even better.. Just get it off the circuit you have it on. Interference from electrical sources (including florescent lights) can affect data transmissions. Do you, by chance, have a UPS? If so, plug just your modem into it. If you have a time of day that it happens the most, try running of battery power only, completely rule out the power in your house. One last question. Are you wired or wireless? If the latter, get a Cat5e or Cat6 cable and direct connect.
definitely wired
the house is 3300 square feet there is nothing near the office the modem is in. AC and water heater(which we never use we have solar water heaters) are 100ft away.
Ill try plugging it into a surge protector(brand new)
but when i run pings im losing it past the first 2 hops(which would be my router then modem) so its more likely its the box or something past that. but the fact is we mostly have trouble in the morning and evenings(mostly evenings) leads me to the hypothesis, there is more data than the system can handle during peak hours down the line from me.
Would you say those times are also during peak vehicle traffic periods for your neighborhood? You could very well be correct regarding network bandwidth saturation, but that didn't much exist 15 years ago. More likely there are breaks in the wire from your CPE to the DLSAM or a bad port along the way. Otherwise, everyone in the neighborhood would be seeing similar issues.
Have you went to your neighbors and asked if they have similar issues with connectivity? This would allow you to rule out the run to the pedestal. Cox Tech support always says they can't look at other peoples connections, which is all just smoke and lip service.
I also ask this because when I first moved into my house 20 years ago, I spent a number of months with issues. They finally had to run a new line from the streetside box to the opposite side of my house. Whoever installed it first had it grounded to the gas meter. Just wow...
After that, I rarely have more than one glitch a year and mine happen mostly when it rains a lot.
it IS possible that other people are having the same issue. Its a large housing community but they houses are pretty spread out and I live at the end of a cul de sac. Also for the average user just streaming Netflix or amazon prime tv they prebuffer so some disconnections aren't even noticed. What im doing on the net(or want to do but can't) streaming(upload) and playing games etc these seemingly small disconnections culminate into a hugely aggravating problem.
So there really isn't much traffic on my street(maybe about 800 feet down the street but its also not heavily trafficked. Maybe 30-50 cars per day. On my cul de sac probably about 10 cars per day.
The box had a new line run to it a few years ago since they couldn't figure out what was wrong. I'll ask the tech in a few days what its grounded to.
What are a CPE and DLSAM?
I probably know more about networking modems routers and how all of this is installed than 100 average COX tech support reps combined due to how much time I spent trying to resolve this. It is really disheartening when I ask them if they know what a ping or a traceroute is and the answer is always no. As soon as I hear that I know my problem won't be resolved :(
