also, it happens whether there is splitters or routers(or not) and resetting modem doesn't fix it(its been 17 years of this I can't think of anything I haven't tried lol if there is a cable or connector I have tried every combination of them.
this is worse than when i had to do all the work to figure out that my modem at my office was being uploaded docsis 1 rather than 3.
I'm not sure a house call can fix my problems since we have had techs out over 30 times and they still haven't resolved the issue. (including supervisors and district supervisors) I want to say this is a hardware or routing issue that is not on my property.
If a customer has had dozens of techs out and the problem is unresolved what is the NEXT STEP?
Especially if the problem doesn't seem to be on their property. What do I do when having a tech come out doesn't do anything?
