Forum Discussion

Psyblade's avatar
Psyblade
New Contributor
6 years ago

100 Mbps Download, But Not With Cox Nova Server

I have Cox preferred internet with download speeds of 100 Mbps.  I got a new modem/router a Netgear AC1900, C7000v2, Nighthawk.  It is approved for use by Cox, according to their website.  The firmwa...
Becky's avatar
Becky
Moderator
6 years ago
Hi Psyblade, your Netgear Gateway is reporting low, but consistent, packet loss. Are there any splitters on the coax connection to the Gateway? You might try replacing the splitter to see if your speed test performance improves. If there are no splitters, or if replacing the splitter doesn't improve your speed, I suggest a service call. If you'd like my team to schedule an appointment for you, please email us at cox.help@cox.com. Please include a link to this thread and your full street address in your email. -Becky, Cox Support Forums Moderator
  • Psyblade's avatar
    Psyblade
    New Contributor
    6 years ago

    All the lines and splitters in the entire house and to the outside box were replaced yesterday.  The speed problem was the same before and after this replacement.  A line comes in to the basement and splits, one to the modem/router and on to a TV.  What does a service call mean?  What does it cost?  I have Cox Complete Care.

    • KevinM2's avatar
      KevinM2
      Former Moderator
      6 years ago
      Hi Psyblade, a service call is when Cox sends out a certified technician to the home. As you mentioned you are currently subscribed to Cox Complete Care, it covers the replacement of inside cable coax/telephone wires, wiring from the Internet & Telephone Modem into the dwelling, as well as the replacement of fittings, splitters, amplifiers, and outlets installed or existing, http://bit.ly/2UWHCN8. -Kevin M. Cox Support Forum Moderator