10-15 drops a day. No solutions
I came to this forum for some solutions. Found only fellow sufferers. Shame on Cox charging hundreds of dollars a month for a product that drops dozens of times a day. You contact them and their mas...
Forum Discussion
I can SO relate to this and your frustration. We've had regular dropouts for about a month now. It might have started when I increased our speeds, but I neglected to log the issues. I'm doing that now. Just had a tech out who at least seemed to know what he was doing. Things were solid for about an hour. I'm wondering if their system is overloaded and it's a congestion problem. In theory the outside hardware was updated. So far it's slightly better.
@Yokai-FTW
I'm sorry to hear that you've been experiencing intermittent connections. I know how important it is to stay connected, so I can understand your frustration. When the technician was out they should have run some tests to check the node for congestion and if found they would have submitted a ticket t our maintenance team. I'd be happy to check simply email my team your full name, complete address, and the URL to this thread. Sent this information to cox.help@cox.com.
Jonathan J
Cox Moderator
I'm sorry to hear that you've been experiencing intermittent connections. I know how important it is to stay connected, so I can understand your frustration. When the technician was out they should have run some tests to check the node for congestion and if found they would have submitted a ticket t our maintenance team. I'd be happy to check simply email my team your full name, complete address, and the URL to this thread. Sent this information to cox.help@cox.com.
Jonathan J
Cox Moderator
