Forum Discussion

sphayes01's avatar
sphayes01
New Contributor
4 years ago

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5 Replies

  • Bruce's avatar
    Bruce
    Honored Contributor III

    "Liked" for researching the Forum.  Most don't...or won't.

    • Bruce's avatar
      Bruce
      Honored Contributor III

      OP probably wrote "reset" to imply Cox corrected something on their end.  It may not have been an actual reset, however.

      You can locally reset by pressing the recessed button for 5-10 seconds on your device.  Cox can also "reset" by re-provisioning your account.

      • FoFam's avatar
        FoFam
        New Contributor

        A Reset is a band Aid at best. The problem is not at your TAP, inside your house etc. The problem is in the Cox Network. Log into your cable modem and you will notice a ton of t3 and t4 errors. Run some trace routes when the problem persists and you will notice significant Jitter\Latency in the neighborhood of 300 to 500 ms. Luckily, I have a work associate who is also Cox Customer.  Performing a trace route only takes 5 hops and the amount of Jitter\Latency is staggering.