In the end, Cox did better than any of their competitors would have done under these circumstances, so I give them credit for that. However, the overall experience (too many hours on the phone with too many people) was such that it'll be a while before I pursue Cox Mobile again. Thankfully, the existing mobile data plans in my household will not be changing for at least a year or two. Maybe by the time the next contract is up I'll find Cox Mobile has figured things out and I'll reconsider.
better than any of their competitors
Yea, that's the problem. Almost all of the cell providers are horrible. I had Google Fi but for some reason they don't offer support for Pixel phones...Google's own phones. It seems Google outsources their Fi support and they know almost nothing. So I switched to Visible, but their site was so bad that I couldn't even log in and found out they don't even offer phone support only chat which had a 30min+ hold time. Luckily I was able to finally log in enough to cancel my service but it was like pulling teeth, having to wait several minuets for each site to load. I am just going to not pay for cell service. I have Ooma for fax and I am in front of a desktop just about every waking hour, so I really don't need a cell. The only thing I used it for was 2FA, but now that China owns our cell networks, 2FA through message isn't safe anymore. It should be via a app or email.
