coldeye
3 months agoNew Contributor
Agent canceled an order but did not issue a return label
Ordered an iPhone 16 + wireless line from cox. Changed my mid and requested to cancel. The agent on the phone did cancel it, but forgot to issue a return label for the iPhone. I have been to 3 different stores and they keep saying they don’t take returns for online orders. I spent about 4 hours being bounced around on the phone and they keep saying I have to return it to a store. I was even given a fake work number that did nothing when I presented it to the store. Any way to escalate or fix this mistake by the agent who did the cancellation?