Forum Discussion

TeresaJ's avatar
TeresaJ
New Contributor
5 months ago

GROUP MESSAGING ISSUES

Purchased iphone 16 Pro Max.  transferred service from Visible with a iPhone 12.  Unable to participate in group messaging wit a couple of contacts using Android phones. HELP.  Cox said not on their...
TeresaJ's avatar
TeresaJ
New Contributor
5 months ago

My discussion had to do with my son's iPhone 12 to iPhone 16 Pro Max and transfer from Visible to Cox.  I have an issue where I transferred from Verizon to Cox.  I transferred by Samsung Galaxy S22 Plus using the transfer to IOS app.  NONE of my group messages are appearing .

HELP, please.

  • ColleenD's avatar
    ColleenD
    Moderator
    5 months ago

    Hi, TeresaJ 

    Were you able to contact Apple? The only information I have found is to Go to Settings —> Messages and check your messaging settings to make sure you have Send as SMS and Group Messaging turned on. Beyond that, contacting Apple support is going to be your best bet. 

    • TeresaJ's avatar
      TeresaJ
      New Contributor
      5 months ago

      Thank you.  My son will contact Apple.  With Cox and the iPhone 16, this is not available in Settings  - messages - send as SMS and Group messaging.  So weird.

      • ColleenD's avatar
        ColleenD
        Moderator
        5 months ago

        TeresaJ, 

        Apple support will likely be your best bet for the answers you need. Please let me know if you need anything else.