Sign In Error

I’ve been having this issue for the last couple of months now. I’ve called Cox twice to change my password, deleted and restarted apps, updated my iPhone, turned my phone off and on, etc… I’ve tried everything. What I’ve come to figure out is this, and bare with me because it’s complicated: when I try to sign in with my tv provider on an app; for example, ESPN, I put my username and password into the Cox login webpage that pops up when espn requests it (which has always worked for me for years) but it comes up with the message “Sign In Error. We Are experiencing technical difficulties. Please try again later.” When I attempt to login with the incorrect UN and PW, the message “Invalid user ID and PW,” pops up; hence, that shows me that the original UN and PW is correct and it is not a wrong UN and PW issue, so changing that does nothing. I try over and over to sign in with Cox with my correct UN and PW and it continues to give me the “technical difficulties” message. However, when I put it into a different app; for example, TNT, the “technical difficulties” message still pops up; but after numerous attempts at signing in, a page appears asking to choose my provider with a list of different tv providers in boxes (basically restarting the process of choosing my provider). I click the Cox box and it brings me to a DIFFERENT sign in webpage for Cox than the one that wasn’t allowing me to sign in and giving the “technical difficulties” message. I put my UN and PW into the new Cox sign in webpage and it works, I can now watch TNT. Some apps are working for me this way and some aren’t. For example, ESPN and HBO Max will continue to say “technical difficulties…” over and over never bringing me to the new Cox sign in page. However, TNT, ESPN, Bally Sports, and FOX will with no issue.

It seems that Cox updated its sign in page but it doesn’t redirect users after not being able to sign in with the old sign in page for all apps for some reason. I’m no computer programmer or anything, but it seems like there’s some data error between Cox and these non working apps that hasn’t been figured out. I just called Cox last week before really diving into this issue and figuring this stuff out on my own; for when I talked to Cox customer service (two separate times), all they did for me was change my UN and PW which did nothing. The person I talked to wasn’t familiar with my issue and he even looked online to see if there were forums of other people having the same issue and couldn’t find anything… even though I’ve looked and found a few forums of people who have been having this issue for months like me. I’m not sure why it hasn’t been figured out or what to do to ultimately get every app made available for Cox users, but that’s as much as I’ve figured out. 

I know this message is long, but it’s been a frustrating and complicated process and seems that other people are also having this issue. I hope this helps and the problem can be resolved.