Odd COX Wifi app notification
Sat, 12-16-23, 5:30AM received the following notification on my Verizon iPhone: "A device called Arris device just connected to your home network for the first time." Then an Xfinity window popped ...
Forum Discussion
Thank you WiderMouthOpen and COXWifiapp1. This sounds like a phishing scam. If the notice appeared on your Verizon Mobile iPhone, that would not be apart of your internet specific. Since you are not an Xfinity customer I am glad to hear that you did not click that link. Neither Xfinity or Cox would ask you to do this step. I get these pop up notices on Windows as well for Microsoft. Never click them! Cox Complete Care is a good resource for personal equipment and they have access to your Cox services as needed. In regards to your protection, remember you have McAfee security included with your internet service at Cox. https://www.cox.com/residential/support/cox-security-suite-plus-powered-by-mcafee.html. If you need additional assistance you can also email us at cox.help@cox.com with your name, address, and a link to this forum thread. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.
Hi Raquel, I believe WiderMouthOpen mentioned that "Cox licenses the Panorama/X1 platform from Comcast/Xfinity" and I have the Arris TG1682 which is that platform. I believe this may be my case. I searched in forums.xfinity.com and did find the user reported issue that appeared in the window that popped up on my iPhone. What is this Arris device that just randomly connected to my network? | Xfinity Community Forum. I also found other identical issues like mine reported for about 4 years, but not any great answers. One that was repeated is that Advanced Security is buggy. :)
What's different in my case is that the "COX Wifi" App first notified me on my iPhone with a pop up "A device called Arris device just connected to your home network for the first time." Then immediately, in Safari on my iPhone, this window popped up: What is this Arris device that just randomly connected to my network? | Xfinity Community Forum. The user name, date, and text all match what I saw.
Raquel, I installed the McAfee app on my iPhone. Also, when you said "If you need additional assistance you can also email us at cox.help@cox.com with your name, address, and a link to this forum thread." what do you mean by name and address? Thank you.
what do you mean by name and address?
They meant your name and address. As in what people call you and where you live. 😅 They have to look up your account somehow.
As for the phishing scam, how would that work with a notification? I think the moderator thought it was a text I think. I am losing more and more faith in what moderators here say.
WiderMouthOpen, thanks for the clarification. I have no issue with the moderator's comments. I just clarified the sequence of notifications and where they appeared.
