Cox Homelife App no longer allows me to use FaceID on my iphone to log on. It will use FaceID to turn the alarm on and off but not to log on. Did the app change or do I need to uninstall and reinstall? Thanks.
The 3rd reinstall was the charm. I can now log on using FaceID
Hi bettinaowens. Please go into the application settings and verify that the Face ID settings is enabled. If it is, please disable and reenable it. Thanks, Lisa, Cox Support Forums Moderator
Unfortunately, that does not help. Should I uninstall and reinstall the app? It is up to date.
Hi, there. If toggling the Face ID did not help. uninstalling and reinstalling the app might help. Did the phone recently update? If so, you can also try walking the update back. Let me know if this helps.
