The 3rd reinstall was the charm. I can now log on using FaceID
Hi bettinaowens. Please go into the application settings and verify that the Face ID settings is enabled. If it is, please disable and reenable it. Thanks, Lisa, Cox Support Forums Moderator
Unfortunately, that does not help. Should I uninstall and reinstall the app? It is up to date.
Hi, there. If toggling the Face ID did not help. uninstalling and reinstalling the app might help. Did the phone recently update? If so, you can also try walking the update back. Let me know if this helps.
Deleted and reinstalled the app and now I cannot arm or disarm. It shows a disarm system mode of nothing. Plus I still cannot use faceid. Now I am totally screwed. I will not be able to use the app when I leave the house and return to disarm and will have to use my keypad. Yikes.
Deleted and reinstalled a second time and now I can use the app to arm and disarm but still no luck with logging in using faceid. I love it when apps are updated and take away features.
