Forum Discussion

bettinaowens's avatar
bettinaowens
New Contributor II
3 months ago

Cox Homelife App

Cox Homelife App no longer allows me to use FaceID on my iphone to log on. It will use FaceID to turn the alarm on and off but not to log on. Did the app change or do I need to uninstall and reinstal...
  • bettinaowens's avatar
    bettinaowens
    2 months ago

    The 3rd reinstall was the charm. I can now log on using FaceID

LisaH's avatar
LisaH
Moderator
3 months ago

Hi bettinaowens. Please go into the application settings and verify that the Face ID settings is enabled. If it is, please disable and reenable it. Thanks, Lisa, Cox Support Forums Moderator

  • bettinaowens's avatar
    bettinaowens
    New Contributor II
    3 months ago

    Unfortunately, that does not help. Should I uninstall and reinstall the app? It is up to date. 

    • ChrisJ2's avatar
      ChrisJ2
      Moderator
      3 months ago

      Hi, there. If toggling the Face ID did not help. uninstalling and reinstalling the app might help. Did the phone recently update? If so, you can also try walking the update back. Let me know if this helps. 

      • bettinaowens's avatar
        bettinaowens
        New Contributor II
        2 months ago

        Deleted and reinstalled the app and now I cannot arm or disarm. It shows a disarm system mode of nothing. Plus I still cannot use faceid. Now I am totally screwed. I will not be able to use the app when I leave the house and return to disarm and will have to use my keypad. Yikes.