Forum Discussion

KMDonlon's avatar
KMDonlon
New Contributor III
5 years ago

Cox App

Modem shows resetting and will not clear, I am a fiber customer with symmetrical gig service. No docsis modem to reset. Latest app version is stuck in a cycle of unsuccessful modem resets :(
BrianM's avatar
BrianM
Moderator
5 years ago

We will likely need to put a ticket in if an uninstall/reinstall of the app did not correct it. Please contact us through one of the ways listed above and include a link to this thread as well as your home address. - Brian

KMDonlon's avatar
KMDonlon
New Contributor III
5 years ago

Sent all items in, have not heard back in sometime, been awhile with no updates...

  • Karen_R's avatar
    Karen_R
    Former Moderator
    5 years ago
    Hello KMDonlon, We can not discuss account specific details in forums. Please forward the email and we will reply back asap. Thanks -Karen