Good Morning, For a few months now, webmail has been painfully, painfully slow. When signing on to webmail, at times it's very fast, usually in the morning but for the majority of the day, it's extremely slow. I can enter my userid and password, click 'login' and the login can sit and churn for up to 1 or 2 minutes at times. ALL OTHER INTERNET ACCESS IS FAST, IT IS ONLY COX WEBMAIL THAT IS SLOW. It doesn't matter if I'm accessing webmail from a PC (Windows 7 Professional), a Mac, an iPad or an iPhone. Results are the same. Churning and churning and, in the case of the iPad or iPhone, I will intermittently get an error message saying unable to access the server(s). All access is via wi-fi. Things I have tried:- virus scans on ALL devices- reset of router to defaults then setting it back up- reboot of all devices- power off/on of the router None of these things has been effective and, as noted above, it is ONLY WITH WEBMAIL, that I have this problem. Sometimes I NEVER get a response from the Cox webmail server(s) and I finally just give up. If this problem were due to a router issue, I would expect all internet access to be slow but that's not the case. It is only webmail. Can someone please help with this? It is incredibly frustrating and I NEED to be able to get to my mail. Thanks.

@Ryson Are you getting any kind of errors when you try to access your email from your devices? Do you have any email clients setup on your PC such as Windows Live Mail or Outlook Express?

Occasionally, on either my iPad or iPhone, I'll get a message that the server is not available. On my Windows PC, I get nothing, it just churns. I am not using any email clients of any kind. I'm accessing all email via sign on to the Cox server(s) via webmail. Nancy

Hi Ryson, what is the website address that you are accessing on your: iPad, iPhone, and PC? Please also note which web browser you are using on each device.

Following is the web address I'm using: https://idm.west.cox.net/coxlogin/ui/webmail?TYPE=33554432&REALMOID=06-f40ea76b-77cc-1000-8959-83a094a10cb3&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=-SM-NIMXSvKfy%2bUtrs6JTiEiEHWtSHV9bW0gRsBHz3aXedLS40c9FHU8cemWjuHLw1yI&TARGET=-SM-http%3a%2f%2fwebmail.west.cox.net%2fOn my Windows 7 PC I am using Firefox 38.0.5. This is the latest I believe but this problem has been going over the course of a few updates, to Firefox.On iPad and iPhone I am using the 'mail' feature accessible via 'Settings > Mail' then setting up the configuration to the Cox servers. The configuration is as follows for email account dnryson@cox.net:INCOMING MAIL SERVERHost Name: imap.cox.netUser Name: dnrysonPassword: xxxxxxxx OUTGOING MAIL SERVERSMTP smtp.cox.netPRIMARY SERVERsmtp.cox.net (and it is turned ON) No additional SMTP servers are configured. Today, while trying to send mail from my iPhone, I the following error (this happens intermittently and coincides when when mail is slow on my PC, too): Cannot Connect to the Outgoing Mail Server for dnryson@smtp.cox.net 'Cancel' or 'Repair'Cannot Send Mail.The connection to the outgoing server "smtp.cox.net" failed.Additional Outgoing Mail Servers can be configured in 'Settings > Mail, Contacts, Calendar This, as I mentioned, occurred on my iPhone while trying to send mail. When I attempt to retrieve mail, I also, intermittently, get a server error but I don't have the verbage of that error at this time as I haven't seen that problem in the last few days. On my PC, I get no error messages, it simply churns. Regardless of whether the problem is sending, or receiving mail.

@Ryson We're starting to see a pattern of issues regarding sending of emails from Apple products. Not sure what that's all about but we're investigating to determine where the issue may lie. I'm not sure what you mean by "churns" however on the PC side. Is this when using our webmail interface?

Webmail is PAINFULLY Slow!

15 Replies

Replies have been turned off for this discussion

ChrisL
Former Moderator
9 years ago
@Ryson

Are you getting any kind of errors when you try to access your email from your devices? Do you have any email clients setup on your PC such as Windows Live Mail or Outlook Express?
Ryson
New Contributor
9 years ago
Occasionally, on either my iPad or iPhone, I'll get a message that the server is not available. On my Windows PC, I get nothing, it just churns. I am not using any email clients of any kind. I'm accessing all email via sign on to the Cox server(s) via webmail.

Nancy
MichaelJ
Moderator
9 years ago
Hi Ryson, what is the website address that you are accessing on your: iPad, iPhone, and PC? Please also note which web browser you are using on each device.
Ryson
New Contributor
9 years ago
Following is the web address I'm using:

https://idm.west.cox.net/coxlogin/ui/webmail?TYPE=33554432&REALMOID=06-f40ea76b-77cc-1000-8959-83a094a10cb3&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=-SM-NIMXSvKfy%2bUtrs6JTiEiEHWtSHV9bW0gRsBHz3aXedLS40c9FHU8cemWjuHLw1yI&TARGET=-SM-http%3a%2f%2fwebmail.west.cox.net%2f

On my Windows 7 PC I am using Firefox 38.0.5. This is the latest I believe but this problem has been going over the course of a few updates, to Firefox.

On iPad and iPhone I am using the 'mail' feature accessible via 'Settings > Mail' then setting up the configuration to the Cox
servers. The configuration is as follows for email account dnryson@cox.net:

INCOMING MAIL SERVER
Host Name: imap.cox.net
User Name: dnryson
Password: xxxxxxxx

OUTGOING MAIL SERVER
SMTP smtp.cox.net
PRIMARY SERVER
smtp.cox.net (and it is turned ON)

No additional SMTP servers are configured.

Today, while trying to send mail from my iPhone, I the following error (this happens intermittently and coincides when when mail is
slow on my PC, too):

Cannot Connect to the Outgoing Mail Server for dnryson@smtp.cox.net 'Cancel' or 'Repair'
Cannot Send Mail.
The connection to the outgoing server "smtp.cox.net" failed.
Additional Outgoing Mail Servers can be configured in 'Settings > Mail, Contacts, Calendar

This, as I mentioned, occurred on my iPhone while trying to send mail. When I attempt to retrieve mail, I also, intermittently, get a server error but I don't have the verbage of that error at this time as I haven't seen that problem in the last few days.

On my PC, I get no error messages, it simply churns. Regardless of whether the problem is sending, or receiving mail.
ChrisL
Former Moderator
9 years ago
@Ryson

We're starting to see a pattern of issues regarding sending of emails from Apple products. Not sure what that's all about but we're investigating to determine where the issue may lie. I'm not sure what you mean by "churns" however on the PC side. Is this when using our webmail interface?
Ryson
New Contributor
9 years ago
Hi Chris,

By 'churn', I mean that the tab at the top of my browser displays the word 'connecting' and a small circle immediately to the left of the word 'connecting', just spins and spins and spins. It either connects, or it doesn't. It can be a few as 10 or 15 seconds before it connects (I'm using the webmail interface) or well over 30 seconds. At times it's churning for so long that I finally give up and close the tab. I've inserted a screenshot here. You'll notice, too that there is verbage saying 'the message you have requested has been deleted. This is because the screen has not yet refreshed due to very slow response thus giving the appearance that a message I THOUGHT I had deleted, is still being displayed so I try to delete it again. That results in the message noted above.
ChrisL
Former Moderator
9 years ago
@Ryson

Everything still looks good with your account on our end. It might help to try clearing cookies/cache from your browser and see if that helps any. By chance does it seem slower when you're using your home Internet connection?
Zosomon
New Contributor
9 years ago
I have had extremely slow webmail for years now. It is not my internet or my computer or even Cox's server. It is a problem with Cox's website. I have complained to Cox many times and have spoken with techs as well. Bottom line is they all say there is no problem. When accessing my email from my tablet or smart phone there are no problems, only when trying to log in to my email via the Cox Webmail website. The techs all suggested I access my emails using Outlook or Thunderbird. They were right, it is very quick and easy. That tells me right there that they are aware of the problem, don't want to correct it and were probably instructed to tell everyone the same thing.
Health_Edge
Valued Contributor III
9 years ago
My guess is it's the flash based ad for Sushi Garden (or what ever site they advertise) inside your webmail. BTW, anyone know why Cox put in ads for a paid for email service? I mean besides greed.

Try out Adblock. Its available for most browsers, but since I see you use firefox, here is that one.
ChrisL
Former Moderator
9 years ago
@Zosomon

I found some problems with two of your email accounts and made some adjustments on our end that may help with your webmail access. Let us know if you're still seeing issues.