Outlander_Seaso's profile

New Contributor

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4 Messages

Tuesday, April 19th, 2016

Closed

Outlander Season 2

I subscribe to Starz and was looking forward to Season 2. I was able to watch the first episode, 201, on April 9. But the next episode said to be available April 16, Episode 202 is not there for me to select. I have called Cox 4 times and everyone claims to have no information on programming. I am not seeing it advertised thru On Demand either and it was heavily promoted before the premiere episode. So where is it? I have continued to pay for Starz though the "off" season waiting for the new season. I guess I want a refund as the only reason I have Starz is for this series. Please help!!

Former Moderator

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980 Messages

9 years ago

Hi Outlander Season 2,

Broadcast rights govern the distribution of copyrighted content. Since the broadcast networks own the content in our On Demand library, they can dictate and limit what we are allowed to offer and how we are allowed to offer it. I share your frustration, but in this case we are at the complete mercy of the network supplying the content.

New Contributor

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4 Messages

9 years ago

So what I am looking for are some answers.....

Why was the first episode aired and the series advertised and then suddenly the second episode is not?  and

Will the rest of the series eventually be aired on Cox on Demand?

Since you advertise the content in order to get subscribers then you must tell subscribers what is going on.

Someone at Cox knows the answer to these questions. I just want to know so that I can quit paying for Starz.

Your response is polite but too vague. Thank you for replying.

Contributor II

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699 Messages

9 years ago

https://www.starz.com/login/25852

watch online

New Contributor

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4 Messages

9 years ago

Thank you. i know I can watch online but I really want to watch on big screen.

Former Moderator

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1.9K Messages

9 years ago

I've submitted a ticket to have the episode reviewed. Please allow up to 48 hours for the ticket to complete. I apologize for any inconvenience.

New Contributor

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4 Messages

9 years ago

Please inquire as to the whole season going forward. There must be reason why it was pulled. Cox may be at the mercy of Starz but there must be a reason, and a plan as to the future of the series they Cox on demand. Thank you. 

Former Moderator

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1.9K Messages

9 years ago

Outlander Season 2 said:

Please inquire as to the whole season going forward. There must be reason why it was pulled. Cox may be at the mercy of Starz but there must be a reason, and a plan as to the future of the series they Cox on demand. Thank you. 

I apologize for the delay. I am showing the episodes available. Are you still having problems accessing?

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