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Visitor II
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Disabling CoxWifi
On 9/18 i had my packages changed due to pricing. i got home plugged everything in and my router told me that it needed to change its address to avoid conflicts with the new device. Then i noticed a "Cox Wifi by Spectrum" show up. After connecting to it and turning off the Pano device, i have identified this coming from that device. I do not want anything in my house broadcasts its signals to the public like that.
I have been on the phone 7 times in the last 2 days with Cox/Spectrum trying to disable this Cox Hotspot. I have been blindly transferred to a dropped call. I have been told twice that system was down and they couldn't get into my account. I have been troubleshooting for 1 hour with a person and told by another he would call me back and never did. Even sat with the chat bot for a bit that connected me to an agent and couldnt turn it off.
I do not wish to have my house be a hotspot for the neighborhood, i dont care if they need a login to Cox/Spectrum or not to use it. I dont want people using stuff i have to pay for.
There is no option on Security/privacy to turn off the hotspot. I cannot get into the UI to disable the hotspot. (if i have to buy my own modem i'll look into it)
I'm really not very happy about this and I feel like i was lied as this wasn't something that i was told about on the 'sale". I need some more idea or options about turning this off
Allan
Moderator
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Hello. I can certainly understand your concern with hotspots, and you can find more information about that topic here: https://www.cox.com/residential/support/cox-hotspots-with-panoramic-wifi.html
-Allan
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MartinS
Visitor
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I am having the EXACT same issue. Once I finally did get a person, they told me where to find the Disable Hot Spot and it's not there! Support person couldn't believe me. It's not an option and I don't want a publicly available hot spot with no password.
Tried the USELESS Chatbot. Horrible. No help whatsoever.
Cox Spectrum needs to address or its time to head to TMobile.
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wbkbegay
Visitor
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Same issue here. Switched to the 2gig. Set up new unit, realize im broadcasting a public network to the whole world. I want to disable. spectrum/ cox give detailed instructions to shutoff the "Cox WiFi by Spectrum" hot spot but its non existent in the privacy and security tab! Fix the bug!
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AndreT
Visitor
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I felt the same way when mine arrived today... All I wanted was a modem, now I have this huge box to deal with. Well, I did find how to disable the wifi. I also put the modem into 'bridge mode'. If you leave it in normal mode, the modem wants to take over and makes it a pain to use your own router...
Well, here are the steps I did, from memory of doing it once, so might be a little off:
1 - Unplug your router from the modem for now
2 - Unplug the modem from the coax/cable connection.
3 - Connect your computer with a network cable to the modem (If you have trouble with the cabled connection, you can use wifi to connect to the setup-xxxx wifi on the modem. The ssid and password are on a sticker on the modem)
3 - Find your computer IP Address, probably something like 192.168.0.10... Whatever your IP is, use a web browser and go to the same thing but change the last number to .1. so 192.168.0.1 here. When prompted the User login is admin, password is password
4 - In the menus find the Wifi and disable them, there are probably 3 total, one for each frequency (reconnect to the wifi if you get disconnected until you disable all 3)
5 - Enable bridge mode on I think the main page for the modem menu after you disable the wifi
6 - Reconnect modem to the coax cable and reconnect your router to the modem
If you were not able to use a network cable to connect, you won't be able to do step 5 after you disable all the wifis. And I think if you go into bridge mode, you no longer can login to this management interface to disable the wifis
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