Recent Discussions
No phone call history
I no longer have any phone call HISTORY if I look on line in the phone tools section. I did last week but no longer, My address book is fine I did a Chat twice and all they did was do some scan and say nothing is wrong and to make a call and wait the 15 minutes..but alas still no history. Any other suggestions?PHX/Mesa - Constant Near Daily Outages
I have been tracking my internet service since 2020 which pings Google, Level 3, and Cloudflare. If there is no response from all three for 20 seconds, it considers it a external outage (It also checks my internal network as well). This software is on a desktop hardwired to the router and modem. Prior to November 14, on average I would get a few short outages lasting a few to 10 minutes at most per month. Not the most convenient but I know uptime is not guaranteed. 10/9 to 10/26 - 4 outages totalling 25 minutes (max 8 min) 10/26 to 11/14 - 3 outages totalling 26 minutes (max 11 min) After November 14 my outages significantly increased 11/14 to 11/23 - 12 outages totalling 1 hour 39 minutes (max 14 min) 11/23 to 11/24 - 0 outages 11/24 to 12/12 - 46 outages totalling 10 hours 5 min (max 53 min) 12/12 to 12/20 - 5 outages totalling 2 hours 25 min (max 51 min) I have rebooted my router and modem multiple times to no avail. Hotspot from cell carrier has no issues. Only once have I checked my address and it shows there is "performance degradation". Thinking oh hey, maybe they found the issue, I just waited the outage out but continue to have them. This appears to be server side so I don't think any client side fixes will correct the problem since the same equipment was working perfectly fine before the outage spike. Is this just another one of the "deal with it" issues that won't be able to go away?
Stop disabling reply’s in the forum cheaters
People with real and honest complaints about your service want to reply to other people to confirm their concerns and you haunt any reply and then post a bull**bleep** solution to a problem you have. You’re charging people for using your service and then charging them again for using the service lmao. Data caps should be illegal. It’s called double dipping no one is gonna be able to stay writhing 1tb of data and you know it. Everything and I mean everything uses the internet. I promise I will be switching and I haven’t even made my first payment.Greedy disgusting service
I despise cox as a provider you’re greedy, and your service drops off yet you charge nearly 40% more then other services for less speed. I have no choice but to be ripped off by you as my apartment complex partners with your **bleep**ty service and won’t allow att to expand here with fiber internet which is unlimited and cost less for more speed.. Seriously thinking about biting the bullet and just taking ATTs 5g internet because you’re greedy money hungry asses. The. You Want to charge even more money just for using the **bleep** service. 1tb of data a month isn’t **bleep** in a world where everything requires the internet including the tv. Then you lie about other companies and say many others do the same thing. That’s bull**bleep** no one charges people for usage. Data is free you assholes, it’s not fricken fossil fuels it’s data it’s naturally unlimited. And the. You want people to pay $50 for unlimited data. You’re insane you’re charging more for subpar service. You only get business because people who live in apartment complexes don’t really have a choice. They partner with your **bleep**ty service for discounts and write off that it’s resident don’t benefit from. Why not try not being assholes and stop throttling people and charging people extra for using the **bleep** service in the first place?
Gainesville FL
The past week has had major issues with the internet lagging constantly and being out multiple times. I don’t care to make multiple posts but I will be switching to another service as soon as possible. I tried to use the online chat and all they do is dodge the problem. There is no real feedback from them. Even if they credited part of the bill that would have been something. It’s not about the money but rather what you not providing that is the issue.
Bad DHCP assignments and no help from online tech support, over a week offline.
Service: StraightUP Internet 100Mb Internet Location: Tucson, AZ Long Post: Cable Internet working perfectly fine no issues for months, then... The issue all started when the monthly EZPay re-bill happened and my cc card was declined. The card was declined because I had a new card issued by my bank (long story). I then proceeded to login to the portal to update my card, I get greeted with "Credit/Debt card use is disabled" and to contact support. In the meantime the Cox internet was disabled as I assumed it would be when billing fails. I connect with support and they were able to give me a Bank payment form to re-up my account. Everything eventually posts and my account is now current and everything looks great in the portal. All of the self help checks clear, modem reports fine...etc, etc The problem: Every time the modem calls for an IP address with DHCP on the cable side all it ever gets is the IP 172.16.254.139/27, this is the IP it received when the service was disconnected for non-payment. This IP is a reserved range and not valid on the Internet, which in turn makes the service useless, unless I only want to ping to Cox equipment! I get on to live support chat and get run through the usual "reset/reboot" script, but they basically ignored my full description of the issue. No luck and they claim "Neighborhood outage" and send a tech to my neighborhood. Tech comes out and "Fixed cable issue" and left a note on my door. Get home...still the same IP is issued and on the portal everything "Looks Good". Now mind you for MONTHS there was ZERO issues with my modem until it was suspended for payment, so I know the hardware/cabling is good, nothing has changed on my end, not even a configuration change. All of the signal levels look great and even support said things look perfect. Day 2, I continue with support....the same ignoring the IP issues and claims everything is perfect on their end...etc Day 3, I try to escalate to a more knowledgeable tech...no dice, get put into the same script and told to wait while they investigate the issue....2 HOURS in chat and the agent that was "investigating" disappears and new agent comes on and runs the same "reset/reboot" script, then claims its an issue in my cables and wants a tech to come out....I refuse and disconnect. ...and here I am, all current on the account and only have a non-routable address that gets me nowhere. Plus I still cannot update my CC Card as apparently it's all still disabled. Fortunately, I have dual-homed redundant connections and my CenturyLink DSL is working great, BUT I want my Cox service back for the better speed! Could someone over at Cox just go and flip my account from suspended to active in DHCP and let me get on with it!! -EC
