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Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
I've been experiencing intermittent cable TV and internet service all day. The TV freezes, becomes pixelated, and sometimes goes completely black. My phone is also repeatedly losing Wi-Fi and switching to cellular data. Could you check whether there is a neighborhood outage or an issue with the sign
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On 9/18 i had my packages changed due to pricing. i got home plugged everything in and my router told me that it needed to change its address to avoid conflicts with the new device. Then i noticed a "Cox Wifi by Spectrum" show up. After connecting to it and turning off the Pano device, i have identi
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In recent months our data usage has spiked to the point of having to pay extra for data. I called Cox support and all I got was the suggestion to pay $50 for unlimited data or as a "courtesy" pay $30 for some additional amount of data (I forgot how much data that was). Our usage habits have not chan
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I've been enrolled in Easy Pay, for convenience, since January of 2026. A week or two ago I noticed Cox charging me different amounts two or three times in one month. Cox's statements do not show those charges, my bank says those charges went to Cox according to their system tracking system. accordi
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My bills are unreadable. I am owed $240 for an over charge for a device I cancelled and got swindled. If someone doesn’t give me a clear understanding of what I paid and how I got that money back or posted to my account I will be making a complaint with the BBB!!! I shouldn’t need a degree is scammi
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Damage outside cable line needs to be replaced, work order has been put in yesterday by employee Reggie.
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I have never had a connection issue with cox. Since spectrum took over, I’ve had multiple instances of my WiFi just stopping . My router stays white and the app says no connection issues. My tv and phone stop loading. It comes back after a few minutes. I don’t have to do anything for it to come back
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