Forum Discussion

Pres332006's avatar
Pres332006
New Contributor
2 months ago

Gainesville FL

The past week has had major issues with the internet lagging constantly and being out multiple times. I don’t care to make multiple posts but I will be switching to another service as soon as possible. I tried to use the online chat and all they do is dodge the problem. There is no real feedback from them. Even if they credited part of the bill that would have been something. It’s not about the money but rather what you not providing that is the issue. 

  • JulianN's avatar
    JulianN
    Moderator
    2 months ago

    Hello, I am very sorry you’ve not had the best experience with Cox. I can assure you that we’re always striving to do better. We value your business and do not want to see you go. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!