Recent Discussions
Wifi Settings-- Cant "Apply Changes"?
Trying to change the wifi name and password. I'm able to enter the My Network section of my account, and in "edit wifi" I'm able to change the name and password, however the "apply changes" button becomes greyed out the moment I make any change, even if I revert the change to the original setting. Any ideason how to fix...?
2.4 ghz wifi question
I have the Panoramic WiFi, which supports both 2.4 ghz and 5 ghz network. Anyway, my understanding is that if you are using a device (i.e.: Cell phone) that is only capable of accessing the 2.4 ghz band, then you are stuck at the slower speeds even though the Panoramic WiFi goes up to 5 ghz, which is faster. Anyway, I recently chatted with a Cox representative and he said that Cox offers a plan where you pay $15.00 more per month to access the 5 ghz network. Does that plan actually override my cellphone's 2.4 ghz limitation and allow for faster speeds over wi-fi, like the 5 ghz speeds? I currently have the 150 mbps coverage, but I'm not sure if that is strictly through an Ethernet connection or if that includes Wi-Fi. Is what the Cox representative trying to sell me for $15.00 more per month legitimate? He was actually claiming that I could get speeds greater than 150 mbps over Wi-Fi with the "upgrade". Thank You.
Slow WiFi due to "too many devices"
I have struggled to get answers to thisquestion. Cox gets my WiFi speed up, it lasts for a month or two then drops down in the 30s. They got me to subscribe to the fast speed and that helped, for a while! When I dropped off again I called back and they came out and replaced the Modum/router combo, and again, that helped for awhile! The response I get, when all this fails is "you've got too many devices running. But why were my speeds up for a while, after each fix? If I accept that argument I have to consider all my devices. 90% of which are simple plugs, I also have a security camera, a thermostat, a couple of tablets, and a phone. I am quite sure that there are costumers with way more devices than that! So the last suggestion I got was "you have to manage your devices". Well, how do I do that in a convenient way? I'm guessing I could turn them off, or inactivate them; one by one, but that sounds like a tedious and time-consuming process, andI can't disable my security camera or my thermostat. Any suggestions on a practical way to "manage" my devises? I appear to me that my only real option is to jettison the combo and get a stand-alone router. But I don't want to go there unless I absolutely have to!Interface Update - Port Forward Error Message
There has been an update recently that forces advanced settings like port forwarding to move towifi.cox. Since this I can no longer port forward anything and receive the error: We're Having Some Trouble Please wait a few minutes and try again or restart your Gateway. I have tried resetting my router and disabling the advanced security option. This is very annoying as I rely on a lot of port forwarding to host things and it deleted some of my assigned ports. Is anyone else having this issue and/or found a fix to this?Connection
So I’m a pretty new member for Cox... it’s been just over a month and without any problems! Which is really good since I’m a student during the summer and full time throughout the year, so I REALLY need consistency! Well, today was my first problem. So I came home from working all day and my Internet was working this morning but I came back and it wasn’t working and the US/DS light is flashing. Called support line, they couldn’t do anything besides tell me to turn it off then back on. Now, I have to wait 3 days until I can even get a tech out here to even look at it! As a full time student and full time two job employee, I can’t afford three days without internet. I expected better customer service from the support lines and at least something available next day for help restoring the connection... now I’m going to have to figure out how to get all my assignments done without my laptop, considering they’re all online, this won’t be a walk in the park if it’s even possible. Definitely not what I had expected in my first 2 months of being a customer. There needs to be more options for fixing internet that is down rather than simply, “unplug, then plug back in”. And on top of that, a $75 maintainance fee at “the technicians discretion”!? Are you kidding me? Once again, I am a college student, paying for his own schooling, his own apartment, and his own internet service bill. I don’t have $75 laying around to dish out to someone at their own discretion. The fact that I haven’t touched the modem (which I rent from cox) since installation or any of the cords near it or connected to it, and I haven’t had any previous problems whatsoever, leads me to believe this is a “Cox” problem. AND on top of ALL of this, some way, somehow, they messed up my address? And have my service at the completely wrong address which I can’t change until Monday of course, and I have to go in to the store, mind you, this is where I purchased the service initially. So since I had set up the service in person, there shouldn’t have been ANY confusion whatsoever. But no my service is registered at the complete wrong address. The numbers aren’t even similar to my current address and neither is the street! It makes no sense as to why this mistake was made and really upsets me that I should even have to deal with this before I’ve even been in service for 2 months! So thanks for adding another good load of stress on an already stressed out college student. Time to wait 3 days to hear from someone.