Intermittent upload speeds
I have been reporting issues with intermittentchoked upload speeds over the past few months. I have since upgraded to a new DOCSIS 3.1 modem, purchased a new NIC (desktop), cross-referenced the same issue with different network cables to my laptop NIC (old and new modem). Same results. The issue seems to be more prevalent during the evening and weekends. A work friend also has the same package, lives in the same region (different node), but has seen no issues. Additionally, when I'm having the issue, we test the same speed checks (Cox site-NOLA, ATL, and Speedtest.net -various endpoints) to the same endpoints, with different uploads. Usually, I'll average right under 10Mbps (sometimes lower), when he has a consistent 20-30Mbps. I completely understand that servers vary with available bandwidth, but the results have been too inconsistent between 2 different Cox modems. This is NOT an equipment issue, but potentially a residential line issue or similar at the tap/node. Several technicians have come out to my residence, all testing appropriate speeds from each modem at the time. One technician did replace some older configurations at the junction box outside the home, but this has not helped. Another technician scheduled for a line technician to come out, which happened today. Unfortunately, this was a contractor who had another modem to replace and no history of work orders. He was at the house all but 5 minutes and left without saying a word. This contractor also debating with me at my doorstep, saying that I'm only guaranteed 1/10th of the upload speeds. I will be calling in AGAIN to report the same issues this evening, but it's doubtful anyone will do anything other than noting my account I have "internet issues". Very dissatisfied is an understatement.
Upload Speed Issues (Once Again) in the Las Vegas Area
I've been experiencing intermittent upload speed issues since October. Before October my connection was flawless; since then my upload speed varies wildly throughout the day. Some days my upload speed is worthless; I'm a streamer and content creator and I am constantly unable to work. Cox has recommended ONCE AGAIN to send a tech to my home to inspect; but what is he going to do? My specific issue has warranted 3 tech visits, all of which "replaced lines". However the problem persists. Had a Cox tech configure the Cox modem, still had issues... Cox tech confirmed my equipment is not the culprit... Still have issues. I might have 2-3 days in a row with no upload speed issues, then the next day I'll wake up, do a speedtest and get 5mbps up. My download is NEVER effected. It's clear that this forum is flooded with upload speed complaints, it appears nationwide; but many of them are coming from the Las Vegas market. I'm at my ends wits with Cox unable to fulfill their service duties on a consistent basis. I knowCox is capable of running consistent speeds because I've received them from Cox in the past. However it seems like something is seriously "broken" on the Cox side. It doesn't take much looking around here on these forums to determine that, #1 I'm not the only customer having this EXACT issue and #2 Cox customers are continuously finding evidence that Cox IP's are in fact the culprit. My question is, what is Cox planning to do to properly restore consistent upload speeds to its users. It's a very sad day where I have to make the decision to not renew my lease on a place that I love and move out of the region entirely to find an ISP that actually maintains its infrastructure, installs fiber and doesn't constantly blame its customers for its own shortcomings. But that's the decision I keep coming back to because I am UNABLE to work as a professional with Cox Communications as my local ISP. Please advise.