Super slow web address resolution on a 300gb line
I've had cox bring a brand new modem/router combo, couldn't get over 50gb on the 5ghz and 20 on the 2.4ghz they didn't even do what the webpage describes as the Professional Install (for 75.00). called cox back and they sent out a tech. He rewired everything from outside and inside the the new modem still couldn't get the speeds up to par. Had to take the equipment back to a nearby store. GIVE them cred here as they refunded the 75.00 install fee. BUT we went back to the 100gb service, the speed tests say we are getting the 100gb speeds for file downloads. BUT any web page we try to go to takes forever to load all except google which loads fine. Any other site the speed is like old dialup.It seems to me and I've been in the computer field since 1969 that they are either slowing things down on purpose or their DNS servers can't keep up. since we have been betrayed by our congress and senate and lost net neutrality the speeds are going to get worse bepending on the content you want to download and/or sites to visit, not to mention streaming. COX are you going to send us all emails on which sites/services you intend to slow down? since my neighbor has century link at a whole 14gb line and her web pages load over 6 times faster than your 100gb line The wife and I might as well switch since we are no longer doing online gamming. It would be a real shame to lose a 15 year customer because of slow webpage loading. As to your phone suopport your LV 1 tech's Need real upgrading. The LV 2 are a bit better. one of the last problems we had was super slow everything, LV 1 said our modem was too old and at fault,calld back to talk to another LV 1 they couldn't find the modem as even being online. the LV 2 couldn't help either it too a LV 3 to solve the problem and about 6 hours. 1 week later speeds back down to 20-30 gb. after the above new modem ect. went back to our modem and our 1900ac nethawk router and back to full speed untill the past week or two and download seems fine but webpage resolution dow to dialup speeds. we quit calling them as the fixes if any only last a few weeks then back to the same problems. I wonder if satelite internet might be an alternitive. This is the Phoenix area I'm talking about.1.2KViews0likes1CommentDownload Speeds Drop Dramatically At Night Between Certain Hours To Unusable Performance
I have the Cox High Speed Internet Ultimate. When downloading files, I normally average approx. 2.4 MBPS. Recently, approx. the last 4 days, around 8-9 PM PST every night, my download speeds come to a screeching halt to approx. 41 KBS - 240 KBS. This makes my internet almost unusable at nights. I work from home exclusively and I'm a Web Architect so I need reliable internet. I'm paying $100/mo. for Cox High Speed Internet Ultimate but I'm not getting what I'm paying for! I have talked to Cox Support and of course they want to reset the modem etc. but none of that works. I know a technician is not going to come out at 9 or 10 PM. I'm assuming this is due to Cox needing to split a node? So what do I do? I'm getting extremely close to canceling my internet from Cox since it is not reliable. and I'm sure others around me will do the same.1.2KViews0likes1Comment
Two Cox Speed Test Sites - What Are the Differences? Why Different Results?
I use both of the Cox internet speed test sites (see below). Whenever a test on each site is done within a minute of each other, both sites REGULARLY show immense differences between reported download speeds, usually a 70-125Mbps difference. The first site listed below always reports the slower speed. And get this, I just now did another test: the first site reported 70Mbps download and the second site reported 371Mbps download. Both appear to use test servers near me. I think the first site is HTML5 based because no plugin is required, and I know the second one is flash based. QUESTION: What are the differences between the two sites? Which one would be considered most accurate? Why? Thanks in advance for your answer. Cox site #1 https://www.cox.com/residential/support/internet/speedtest.html Cox site #2 https://www.cox.com/internet/speedcheck.coxSolved3KViews0likes2Comments
Upgraded to ARRIS 8200 DOCSIS 3.0 modem, but speed still capped
My plan says I should be getting upwards of 100 Mbps download, however I seem to be capping out ~30 or lower on speed tests, and I download at about 3 Mbps from websites and gaming platforms. Is there a way to clear this up or remove the cap from my service?1.2KViews0likes2Comments
Crazy High ping.
I'm experiancing massive ping multiple times a day to the point using the internet for gaming is impossible and casual surfing is unbareably slow. I have a high speed package, and have had technicians come to the house and they havn't managed to fix the issue. Resetting the modem doesn't work and the problem still continues even when only one device is using the connection, someone Please help.2.6KViews0likes3Comments
I am not getting the internet speed that I am paying for.
I have had this problem for around a year and a half.. I have had several tech's out and still have this problem. I am paying for 150 mps but when I do a speed check it never is 150. Most of the time around 50 mps . Sometimes lower .Once in a while I might reach 90 mps but rare . My modem is a Arris Touchstone TG2472 . I am wired straight in from my computer to the wireless modem. They have changed modems .Checked the wiring inside and out. I have called many times but feel I get the run around but the problem remains .I hate to call Cox.It's a waste of time I've been told (over the phone) My computer is too old.. It is a Samsung Satellite with an Intel I3 in it. I am also told. The speed is up to 150 Mps . But I think getting a third of what Iv"e paid for is crazy. They use the up to 150 Mps every time. .Also I have to be close to the modem to pic up the single. I bought my house new and have had it about 12 years. I never had any problems until about 1 year and a half ago. I don't know if I should drop my speed down to 50 Mps instead of 150 Mps. because I never get that. But afraid if I do it just won't work. I've been with Cox around 20 years . I would hate to go to another provider to see if they would be able to resolve this problem. Like I said ..I've been with cox Over 20 years. Thank you and any help would be deeply appreciated3.8KViews0likes4CommentsRidiculously Slow Ultimate Speeds
I've payed $99 a month for the past 7 months and before that at least two years for ultimate internet and the max I have ever reached was 110 direct connect and on average the direct connect is only 70 or 80, this is on an Arris TG2472G, I've had at least 5 technicians come out and all have said they have done everything that they can do not to mention the 10+ hours I have spent on the phone with random call supports. I have tried switching the modem to a netgear CM500 to no avail. The people on the phone say that I should be getting 375/33 but I am no where near that, that being said my upload is always somewhere close to 30 typically 26-31. Why am I not getting the speeds that I am paying for.2.4KViews0likes4Comments
wifi coverage and speed
Hello, I have premier internet which feeds WiFi as well as direct wired computers and game consoles. My WiFi is slow and the direct wired desktop that sits with the router and modem is also slow.... A portion of my home is unable to receive or receives poor wifi even though the router is in a mid home central location. What can I do to remedy this situation?1KViews1like1Comment
Problems with New Cox Webmail interface
First, the new webmail loads EXTREMELY slow! I have tried from different computers at different locations, and it is always SLOW. If I use the new link "myemail.cox.net", some of my accounts do not load at all after I log-in )I just get three blinking circles). I am using Windows 7 and Internet Explorer 11. I found by accident that if I use "in-private browsing", then the other accounts will load (but still slow). How do I fix so I can just log-in normally? After getting logged in (If I get that far): 1 - Nowhere on the page does it tell me which account I am logged-in on. It used to say "log out Joe's email", for example. 2- All the messages are listed on one page. There is no way to Delete a specific message without opening it. If I click on it, it opens. There is no Check-Box like there used to be, so I can select and delete all the Spam at once. Only option is one-at-a-time, or "select all". Overall, I see absolutely no improvement with this new system. Please reinstate the old one that worked fine for years (except for the poor service between Feb and May of this year)24KViews0likes16CommentsInternet Speed Much Lower than 100Mbps and Drops Dramatically
I currently have the up to 100Mbps package with Cox but my speeds never seem to get even remotely to that speed. I can usually get 20-25Mbps on a wired connection using a router, but roughly 4-5 times a day the speed drops dramatically down to 5 Mbps or lower. Sometimes it will go down as low as >1Mbps and become pretty much unusable for streaming or gaming, which are the main reasons I have the service. Other times my modem will lose connection and the internet will drop completely. I do not have any issues with the modem or router, it is definitely on Cox's end. I'm not as concerned about reaching top speed as I am getting usable speeds for streaming and gaming on a consistent basis. Any answers or help with this issue is much appreciated.1.1KViews0likes1Comment
