Speed Test to Cox Servers Around the Country - Consistently Inconsistent
Our church has been Live Streaming for over a year. We have upgraded to 200 x 20 Mbps service, but when I run the Cox Speed test to our Cox local server (Norfolk, VA), it shows we are getting about 185 - 195 x <10 Mbps. Upload is our concern for our Live Streaming. The confusing issue is when I run the speed test to other Cox servers, i.e., Providence (RI), Atlanta, New Orleans, Baton Rouge, or Las Vegas, I get comparable download speeds, but also the full 20 Mbps upload. That tells me the problem is not our internal church network or equipment. Interestingly, running the Cox test against Cox servers in Fairfax (VA), Oklahoma City, Omaha, Wichita, Phoenix, San Diego, and Orange Country (CA), again gives me comparable download speeds, but just half +/- on the upload. The Cox technicians who have been out say their meter shows 200 x 20 Mbps at the modem, but they can't explain why all Cox servers show appropriate downloads while some are showing uploads at very slow speeds. And it is consistently the same servers which are high and which are low. The techs are blaming the Cox sped test. This just seems odd. Does anyone have any ideas? And how do we know what is right? Or how do we get it fixed? TIA Bill
Upgraded to GIGA plus fiber now speed is 10x worse? any suggestions
We upgraded to Gigablast plus fiber with speed listed as 1000/2000. We are actually get 93 on a good day and 11 or even 7 .. Was told its not the equipment, and not the install, but no solution. Anyone else have this issue? and do you have any tips as COX keeps running us in circles and everytime we ask for help the speed gets worse.
Gigablast is SUPER SLOW 10-15 MBPS Download and 10 MBPS Upload
I've been experiencing snail pace connection speeds for the past few weeks so I upgraded to Gigablast after attempting some troubleshooting steps. (troubleshooting steps taken: power cycled all devices in home, switched from cox provided modem/router combo to my personal modem and router, power cycled devices a second time.) After attempting all the basic troubleshooting steps and even upgrading to Gigablast my connection speed got worse. I originally had the internet only plan beneath the Gigablast plan and was getting an average of 30 MBPS download and 20 MBPS upload, after the upgrade my the results were cut in half. With Gigablast I am currently getting 10-15 MBPS download and 10 MBPS upload. Someone please help, I've spoken to 4 separate supposed "Tech Support Agents" and no one has done a single thing to help. They all just keep taking me through the same basic elementary troubleshooting steps that I have been doing for the past few weeks.