Motorola SB6141 Speed Problems
I purchased a Motorola SB6141 on Amazon to replace my SB6120, however I'm getting slower speeds on the 6141. I tested both modems today and I got 60 down on the 6120 and I only get 27 down on the 6141. I've been back and forth with various cox techs and I havemaintenancecoming out tomorrow, but I still can't understand why the 6141 would be slower. My signals look fine as far as I can tell, see below. I'm on the ultimate tier and in my area it says that should be up to 150 Mb/s. I get 40+ on my upstream on either modem. Any ideas or thoughts on why I would be having these issues? Model Name: SB6141 Vendor Name: Motorola Firmware Name: SB_KOMODO-1.0.6.8-SCM01-NOSH Boot Version: PSPU-Boot(25CLK) 1.0.12.18m3 Hardware Version: 7.0 Downstream Bonding Channel Value Channel ID 61 62 63 64 Frequency 687000000 Hz 693000000 Hz 699000000 Hz 705000000 Hz Signal to Noise Ratio 38 dB 38 dB 39 dB 38 dB Downstream Modulation QAM256 QAM256 QAM256 QAM256 Power Level The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading 8 dBmV 8 dBmV 8 dBmV 8 dBmV Upstream Bonding Channel Value Channel ID 2 1 3 4 Frequency 31200000 Hz 37600000 Hz 25400000 Hz 22200000 Hz Ranging Service ID 5505 5505 5505 5505 Symbol Rate 5.120 Msym/sec 5.120 Msym/sec 2.560 Msym/sec 2.560 Msym/sec Power Level 40 dBmV 42 dBmV 39 dBmV 38 dBmV Upstream Modulation [3] QPSK [3] 64QAM [3] QPSK [3] 64QAM [3] QPSK [2] 16QAM [3] 64QAM [3] QPSK [2] 16QAM [3] 64QAM Ranging Status Success Success Success Success Signal Stats (Codewords) Bonding Channel Value Channel ID 61 62 63 64 Total Unerrored Codewords 51560837 50830542 50838734 50846929 Total Correctable Codewords 16 16 10 0 Total Uncorrectable Codewords 557 560 555 54919KViews0likes17Comments
Packet loss for a month now.
First of all, I never had this issue before but now its here. I am trying to play a game but my game would stop dance or rubberband a lot. I know its packet loss because im testing it. I would send 149 packets I received 130 back, therefore packet loss. I'm calling the IT help but they always say the same thing. Call the manufacturer of your modem because it might be a hardware issue. But before their claim your basic IT help always say my modem is working fine green good connection. And I know its working its just the packet loss. So, I said please send me a technician to come and look around my area why I'm having such a stuttering connection. Guess what? The basic IT help cant even submit a ticket to provide an appointment because you're assuming its my modem? Plus it seems like your IT help doesn't even know what packet loss is. I have to explain twice what it is. How hard can it be to ask for a technician when it is my right as a customer? I'm paying on time and im paying it full. I am sure im not alone with this issue. Please act Cox11KViews1like35Comments
How can I get closer to the "up to 50 Mbps" speed I'm paying for? I've already been on phone support twice and have had a technician come out.
My speed tests as of 10 minutes ago (laptop wired directly to my Cisco DPC3825 modem with ethernet): Speedtest 1 - Down: 13 Mbps, Up: 17 Mbps Speedtest 2 - Down: 19 Mbps, Up: 13 Mbps Speedtest 3 - Down: 27 Mbps, Up: 12 Mbps Speedtest 4 - Down: 26 Mbps, Up: 13 Mbps These tests are all in line with what I've been getting since my service was connected about 3 weeks ago, regardless of time of day (early morning, midday, late night). I've called tech support twice and the issue was not able to be resolved over the phone. On the second call, I was transferred to the advanced support tier, and the issue was still unable to be resolved. A technician was then sent out to my apartment. He said all my connections were solid, and I passed all his diagnostics tests for bad connections. He ran speed tests, saw the low speeds, and determined it may be an issue on the outside main line. He told me to wait a few days for the main line to get worked on. It's been a week and a half since then, and I still have no improvement. I know the speed is listed as "up to" 50 Mbps, but regularly less than 30 is unacceptable. The kicker is that I was getting speeds of 46 Mpbs on WiFi immediately after my service was installed (when I returned home later that, I noticed the extremely slow speeds), so I know those speeds are possible. I'm not sure where else to go for assistance. Thanks in advance.6.2KViews0likes20CommentsLag Spikes & Packet Loss
Over the course of the past month I have experienced worse and worse lag spikes & packet loss most noticeably while playing games on my Xbox. They have gotten really bad where almost every single match I play online I experience rubber banding and packet burst/loss. I have tried port forwarding and that has not fixed the issue, can someone please look into this and help?? Every time I check the network settings on the Xbox it shows that I have a solid connection with 0% packet loss but every time I play online I experience the same problems! Not only that, but it seems like my internet gets throttled at times while browsing the web or streaming / downloading content on my computers! This is unacceptable and if this can't get fixed I will have to cancel my service with Cox. I am paying for 300mb and that should be more than enough for a single user like me to have uninterrupted service!4.5KViews0likes7CommentsSame problem as many "Warning (5) Dynamic Range Window violation"
I have been dealing with internet speed issues for about a year now. I was told my modem was bad replaced that, I was told it was a problem with the cabling in the house (not covered) I installed a new homerun to the termination outside, then it was I was maxing my bandwidth so I upgraded to gigabit, then the cable again (replaced again) now I am being told the modem is bad again. modems used: ARRIS SURFboard SBG6782-AC DOCSIS 3.0 Cable Modem and AC1750 Wi-Fi Router >Motorola 16x4 Cable Modem, Model MB7420, 686 Mbps DOCSIS 3.0 >NETGEAR Cable Modem CM600 Current setup: Modem:MOTOROLA MB8600 DOCSIS 3.1 Cable Modem Router: Netgear Nighthawk R7960PFirmware VersionV1.4.1.50_1.3.10 Any help is appreciated and welcome, anything other than its a bad modem or coax. Error logs: 15:56:03 Thu Oct 29 2020 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 24; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CMMAC= 15:56:04 Thu Oct 29 2020 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 22 23 24 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CMMAC 16:05:27 Thu Oct 29 2020 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CMMAC 16:05:52 Thu Oct 29 2020 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CMMAC= 16:33:22 Thu Oct 29 2020 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC 16:33:22 Thu Oct 29 2020 Warning (5) Dynamic Range Window violation 17:58:35 Thu Oct 29 2020 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC 17:58:35 Thu Oct 29 2020 Warning (5) Dynamic Range Window violation 17:59:54 Thu Oct 29 2020 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC 17:59:54 Thu Oct 29 2020 Warning (5) Dynamic Range Window violation And it keeps going, I can upload more if need be system channel status Connection Startup Sequence Startup Step Status Comment Acquire Downstream Channel 855000000 Hz Locked Upstream Connection OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ Connection Status System Up Time 5 days 13h:20m:02s Network Access Allowed Downstream Bonded Channels Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected 1 Locked QAM256 21 903.0 2.0 41.8 510523 475607 2 Locked QAM256 5 807.0 4.1 42.9 0 0 3 Locked QAM256 13 855.0 2.8 42.2 11 0 4 Locked QAM256 19 891.0 2.2 41.5 4 0 5 Locked QAM256 20 897.0 2.2 41.8 0 0 6 Locked QAM256 22 909.0 2.0 41.7 377648 358011 7 Locked QAM256 23 915.0 2.1 41.7 105008 192056 8 Locked QAM256 24 921.0 1.9 41.6 102596 186563 9 Locked QAM256 25 927.0 1.8 41.2 199700 247292 10 Locked QAM256 26 933.0 1.5 41.2 0 0 11 Locked QAM256 27 939.0 1.4 41.0 0 0 12 Locked QAM256 28 945.0 1.4 40.9 0 0 13 Locked QAM256 29 951.0 1.3 40.7 0 0 14 Locked QAM256 30 957.0 1.3 40.6 1 0 15 Locked QAM256 31 963.0 1.3 40.4 0 0 16 Locked QAM256 32 969.0 1.4 40.4 0 0 17 Locked QAM256 33 357.0 8.1 43.2 130 256 18 Locked QAM256 34 363.0 8.1 43.9 223 224 19 Locked QAM256 35 369.0 8.1 44.0 170 240 20 Locked QAM256 36 375.0 8.1 43.8 119 256 21 Locked QAM256 37 381.0 8.1 44.1 131 201 22 Locked QAM256 38 387.0 8.1 43.9 151 231 23 Locked QAM256 39 393.0 8.2 44.2 125 208 24 Locked QAM256 40 399.0 8.2 44.3 120 185 25 Locked QAM256 41 405.0 8.2 44.3 140 183 26 Locked QAM256 42 411.0 8.1 43.9 68 212 27 Locked QAM256 43 417.0 8.1 44.3 117 110 28 Locked QAM256 44 423.0 8.1 44.3 118 121 29 Locked QAM256 45 429.0 8.1 44.2 111 163 30 Locked QAM256 46 435.0 8.0 44.2 42 145 31 Locked QAM256 47 441.0 7.9 44.2 57 153 32 Locked QAM256 48 447.0 7.8 44.1 38 130 33 Locked OFDM PLC 159 300.0 8.1 16.7 1542943580 275 Upstream Bonded Channels Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV) 1 Locked SC-QAM 1 5120 16.9 38.0 2 Locked SC-QAM 2 5120 23.5 37.8 3 Locked SC-QAM 3 5120 29.9 37.8 4 Locked SC-QAM 4 5120 36.3 38.3 5 Locked SC-QAM 5 5120 60.0 39.8 6 Locked SC-QAM 6 5120 67.0 40.3 7 Locked SC-QAM 7 5120 74.0 40.8 8 Locked SC-QAM 8 5120 81.0 40.8Solved4.3KViews0likes11Comments
Gigablast Activation
Before today i had the 300 meg service with 500gig of extra data plan. I went into a cox store to upgrade to Gigablast (using my own brand new modem -Arris SB8200). I was advised by the rep that I could get both unlimited data and homelife for only 10/mo more (no contract). I decided to do that. She then asked if i had my new modem with me (i did), so i brought it into the store and she said she activated it for me. Went home, the modem was NOT activated. Went back to the store and the guy advised the first person hadnt put in the mac address for the modem. Went back home and this time the modem was active. However, the lights on the front are green and not blue (which im led to believe means im not on the 3.1 streams). I chatted in the and the chat guy for Cox said it's not active yet and to call a number (1-405-600-7676) I called that number and the nice lady said i WAS active already on gigablast. I advised how multiple speed test sites (speedtest.net, cox's own speed test, etc.) indicate in the range of 300meg AND how the router lights are still green AND how the 1st chat person said it wasnt active yet. She said have the homelife guy look at it when he comes. I chatted in more time after that and the 2nd chat person ALSO said it was NOT active and could NOT be made active until homelife is active for reasons that im not entirely sure of. Is it accurate to say that since i got talked into homelife i now have to wait for that to be setup BEFORE i can get my gigablast speeds? I do not know how the two things are interwined and why a switch couldnt be flipped right now to put me on the faster internet speeds. (on my own i tested multiple ethernet cables, reset the modem and router, powercycled the modem, tried hooking PC directly to the modem, tried different outlets (store guy's suggestion....still same speed prior to the upgrade)Solved3.2KViews0likes4Comments
Arris SBG8300 Upstream QAM Speeds.
I bought an Arris SBG8300 modem/router in one last June and upgraded to Gigablast. We've had several Cox techs to the house to narrow down the root cause of slow speed and intermittent connectivity issues we have. We have a new large gauge wire (11?) from the post in our yard to our house. From there it is a direct line (no splitters) to our Arris. So . I ran a speed test hard wired to the modem/router. Here are the result (23 DL, 33 UL...on gigablast 😞 https://www.speedtest.net/result/11076560076 When contacting Arris about the issue they seemed adamant that the Upstream power levels were the issue (all five approximately 34dbmv) as they are well below the minimum recommended of 45dbmv. They way I understand it, Cox should be telling the modem what upstream power it expects, so the issue could be that this specific model was spec'd out incorrectly in Cox's system. I say this after having had the issue with two of these same Arris's since last June coupled with the fact that the tech who saw this modem tonight acted like I had exposed electrical wires (anecdotal, but techs see a lot of different hardware, so I think there's possibly some good reason for his reaction). What're the forum's thoughts? I don't want to just buy more hardware as I have a hefty sum invested in this one and Arris is not exactly making it easy to get a refund. Thanks, Jamie2.4KViews0likes7CommentsSLOW UPLOAD SPEED
I have Gigablast - which hardly ever gets the speeds Cox says it is. For months now - multiple times weekly I'm experiencing slow upload speeds .02-.08. Nobody can help. I've had technicians out probably 10 times. They look at it and say "everything is fine" & leave. I call. I message. No help!! I'm fed up of paying 275$ a month for wishy washy service. Anyone else experiencing this ONGOING slow service? Anything to help?2.4KViews0likes9Comments
Premier Internet Speeds
I was only receiving about 28mbs down. I was on the phone with a Representative and was so that I need to purchase a DOCSIS 3.0 Modem to get into the 50mbs range. I just bought the Motorola SB6141 but i haven't seen any change in my speed. Can someone help? http://www.speedtest.net/my-result/31228932352KViews0likes0CommentsSending an email to COX, I would like a resolution.
To whom it may concern, I want to start by saying that I am EXTREMLY DISAPPOINTED with my COX internet service. First, I would like to point out that I have recently moved from a location in Scottsdale, Arizona to Anthem, Arizona. Since my move, I have had nothing but problems with my internet. COX has been my service provider for around the last 15 years, for entertainment, business, and educational needs. There has always been little issues that would come up here or there and then get resolved. However, it seems of the last three years or so I have struggled with my internet connection more and more. It takes time to call, troubleshoot, setup appointment and schedule all of it between more important tasks in my life. Currently I pay for the premium internet service. From what I understood in the last couple of emails that I received about the upgrades it that my internet service was supposed to double. This seemed very exciting and reasonable considering the amount of money I pay for the premium service. The speed was supposed to be up to 100MB down and I figured that there would be a decent increase in upload as well. This actually was working fine before I moved; my service would range from 80 – 100 down on average and 8 – 12 up. This is an acceptable range, of course I am not getting 100 down 100% of the time but 20% decrease during busy hours was acceptable. Since moving to my new home in Anthem, I have had nothing but problems. All my computers, OS’s and equipment are identical but my speed on average has been lower than the next lower tier service. I see latency problems, drops in speed, disconnects, and on average I am getting bellow 50MB down. Why am I paying for a higher tier of service only to get speeds less than the next lower tier? COX technicians have been to my house looking into the problem, they tell me it is my computer or my cable modem. However, I have switched out the cable modem, I have bypassed my router, I have tried different computers and laptops, and still the same intermittent problems. The last COX technical representative was even making changes to my registry on my personal compute when I was not home and my fiancé was there for the appointment. At this point, I am an extremely dissatisfied customer and expect someone in your company to come up with a permanent solution to this problem. It does not make sense that I am paying for a premium service, with line insurance, etc. and have to deal with an intermittent problem such as this.1.9KViews0likes1Comment
SLOW UPLOAD SPEED
I have Gigablast - which hardly ever gets the speeds Cox says it is. For months now - multiple times weekly I'm experiencing slow upload speeds .02-.08. Nobody can help. I've had technicians out probably 10 times. They look at it and say "everything is fine" & leave. I call. I message. No help!! I'm fed up of paying 275$ a month for wishy washy service. Anyone else experiencing this ONGOING slow service? Anything to help?