Periods of high latency & extremely slow speeds
Problem seems to have started popping up last tThursday, but since then my house seems to have periods of time where the network speed slows the a crawl andI'm barely able to use the network (and definitely unable to run any multiplayer games). I've tried a bunch of different simple fixes but to no avail, so I'm at a loss on what I should try next. Setup information: Modem/Router: AC1750 Wifi Cable Modem Model Wiring: Underground, resedential neighborhood Affected Connections: Wired and wireless Normal Speeds (wired): ~50 to 100 mbps download and 30ish upload Speeds during a bout of slowness: ~0.3 mbps download and 0.6 mbps upload What I've tried already Resetting the modem/router (on my end) Factory resetting the modem/router , netgear admin page shows connection is 'good' Unplugging the modem/router and waiting 3-5 minutes to plug back in Resetting the modem/router (on coxs end) Disabling wireless and testing only my wired connection Useful info? I noticed in this thread a guy says anything over 1-2ms on a ping to 192.168.0.1 is a problem, and here is my ping output: Pinging 192.168.0.1 with 32 bytes of data: Reply from 192.168.0.1: bytes=32 time=6ms TTL=64 Reply from 192.168.0.1: bytes=32 time=3ms TTL=64 Reply from 192.168.0.1: bytes=32 time=10ms TTL=64 Reply from 192.168.0.1: bytes=32 time=7ms TTL=64 Ping statistics for 192.168.0.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 3ms, Maximum = 10ms, Average = 6ms Here is also my connection information which I grabbed from my netgear admin panel: Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables UnCorrectables 1 Locked QAM 256 9 831000000 Hz 13.3 dBmV 38.6 dB 310 0 2 Locked QAM 256 10 837000000 Hz 13.1 dBmV 38.6 dB 324 0 3 Locked QAM 256 11 843000000 Hz 13.4 dBmV 38.9 dB 237 0 4 Locked QAM 256 12 849000000 Hz 13.0 dBmV 38.9 dB 246 0 5 Locked QAM 256 13 855000000 Hz 13.3 dBmV 38.9 dB 203 0 6 Locked QAM 256 14 861000000 Hz 13.1 dBmV 38.9 dB 196 0 7 Locked QAM 256 15 867000000 Hz 13.5 dBmV 38.9 dB 131 0 8 Locked QAM 256 16 873000000 Hz 13.0 dBmV 38.9 dB 128 0 9 Locked QAM 256 25 927000000 Hz 13.0 dBmV 38.9 dB 40 0 10 Locked QAM 256 26 933000000 Hz 12.9 dBmV 38.9 dB 47 0 11 Locked QAM 256 27 939000000 Hz 12.4 dBmV 38.6 dB 49 0 12 Locked QAM 256 28 945000000 Hz 11.9 dBmV 38.9 dB 52 0 13 Locked QAM 256 29 951000000 Hz 12.0 dBmV 38.6 dB 28 0 14 Locked QAM 256 30 957000000 Hz 12.0 dBmV 38.9 dB 9 0 15 Locked QAM 256 31 963000000 Hz 12.5 dBmV 40.3 dB 2 0 16 Locked QAM 256 32 969000000 Hz 12.3 dBmV 38.9 dB 8 0 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 4 2560 Ksym/sec 18400000 Hz 44.3 dBmV 2 Locked ATDMA 3 5120 Ksym/sec 23300000 Hz 44.3 dBmV 3 Locked ATDMA 2 5120 Ksym/sec 29800000 Hz 44.3 dBmV 4 Locked ATDMA 1 5120 Ksym/sec 36300000 Hz 44.3 dBmV Lastly, here's a tracert of google.com: Tracing route to google.com [2607:f8b0:4007:80d::200e] over a maximum of 30 hops: 1 4 ms 9 ms 6 ms 2600:8801:2980:81d:a02:8eff:fec6:6662 2 245 ms 119 ms 318 ms 2600:8801:29ff:ffff::1111 3 427 ms * 82 ms 2001:578:601:fffc:500::1c 4 24 ms 143 ms 30 ms 2001:578:604::1a 5 65 ms 48 ms 42 ms 2001:578:1:0:172:17:249:79 6 59 ms 110 ms 77 ms 2001:578:20:c100::5:1 7 184 ms 235 ms 48 ms 2001:4860:0:1004::e 8 43 ms 89 ms 59 ms 2001:4860::c:4001:13cf 9 45 ms 49 ms 309 ms 2001:4860::c:4000:de3d 10 215 ms 49 ms 332 ms 2001:4860::1:0:c432 11 * 78 ms 132 ms 2001:4860:0:110d::1 12 185 ms 94 ms 36 ms 2001:4860:0:1::1f01 13 372 ms 259 ms 50 ms lax28s10-in-x0e.1e100.net [2607:f8b0:4007:80d::200e] Trace complete. Any ideas on what I should try?
High Uncorrectable Errors
Hi All, Ive been having really crappy internet for the last few weeks and a check of my modem status page shows the following uncorrectable errors on channels 13, 14 and 15. Cox say they dont see these on their side. Please bear in mind this is in two hours of usage from a reboot. Any recommendations? Standard Specification Compliant ARRIS DOCSIS 3.0 Cable Modem / Retail Hardware Version 3 Software Version 9.1.103AA36 Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables 1 Locked 256QAM 3 795.00 MHz 4.10 dBmV 38.98 dB 1 0 2 Locked 256QAM 1 783.00 MHz 4.70 dBmV 38.98 dB 0 0 3 Locked 256QAM 2 789.00 MHz 4.70 dBmV 38.98 dB 0 0 4 Locked 256QAM 4 801.00 MHz 4.20 dBmV 38.98 dB 4 0 5 Locked 256QAM 9 831.00 MHz 4.60 dBmV 38.98 dB 0 0 6 Locked 256QAM 10 837.00 MHz 4.30 dBmV 38.61 dB 0 0 7 Locked 256QAM 11 843.00 MHz 4.40 dBmV 38.98 dB 1 0 8 Locked 256QAM 12 849.00 MHz 4.20 dBmV 38.61 dB 1 0 9 Locked 256QAM 17 879.00 MHz 3.60 dBmV 38.98 dB 6 0 10 Locked 256QAM 18 885.00 MHz 3.80 dBmV 38.61 dB 3 0 11 Locked 256QAM 19 891.00 MHz 3.90 dBmV 38.61 dB 19 0 12 Locked 256QAM 20 897.00 MHz 4.00 dBmV 38.61 dB 20 0 13 Locked 256QAM 21 903.00 MHz 3.80 dBmV 38.61 dB 63278 558593 14 Locked 256QAM 22 909.00 MHz 3.90 dBmV 38.61 dB 109054 1166810 15 Locked 256QAM 25 927.00 MHz 4.10 dBmV 38.61 dB 81462 719967 16 Locked 256QAM 26 933.00 MHz 3.90 dBmV 38.61 dB 11 0 17 Locked 256QAM 27 939.00 MHz 4.20 dBmV 38.98 dB 14 0 18 Locked 256QAM 28 945.00 MHz 3.70 dBmV 38.98 dB 0 0 19 Locked 256QAM 29 951.00 MHz 3.60 dBmV 38.61 dB 0 0 20 Locked 256QAM 30 957.00 MHz 3.60 dBmV 38.61 dB 0 0 21 Locked 256QAM 33 357.00 MHz 6.20 dBmV 40.37 dB 0 0 22 Locked 256QAM 34 363.00 MHz 6.20 dBmV 40.95 dB 7 0 23 Locked 256QAM 35 369.00 MHz 6.40 dBmV 40.37 dB 0 0 24 Locked 256QAM 36 375.00 MHz 6.30 dBmV 40.37 dB 3 0 25 Locked 256QAM 37 381.00 MHz 6.40 dBmV 39.90 dB 0 0 26 Locked 256QAM 38 387.00 MHz 6.30 dBmV 39.90 dB 0 0 27 Locked 256QAM 41 405.00 MHz 6.40 dBmV 39.90 dB 0 0 28 Locked 256QAM 42 411.00 MHz 6.60 dBmV 39.90 dB 0 0 29 Locked 256QAM 43 417.00 MHz 6.40 dBmV 39.90 dB 0 0 30 Locked 256QAM 44 423.00 MHz 6.50 dBmV 39.90 dB 0 0 31 Locked 256QAM 45 429.00 MHz 6.20 dBmV 40.40 dB 0 0 32 Locked 256QAM 46 435.00 MHz 6.30 dBmV 39.90 dB 0 0 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 2 5120 kSym/s 23.50 MHz 40.25 dBmV 2 Locked ATDMA 4 5120 kSym/s 36.30 MHz 42.25 dBmV 3 Locked ATDMA 3 5120 kSym/s 29.90 MHz 40.25 dBmV 4 Locked ATDMA 1 5120 kSym/s 16.90 MHz 40.25 dBmV
Gigablast speed is slow
I bought new equipment and upgraded to Gigablast (Docsis 3.1) but my speed didn't improve. I was on Ultimate and got around 180Mbps, I'm getting about the same with Gigablast. I had a technician come out to test the line, he plugged his device directly into the Cox outlet and showed he was getting around 940Mbps so I figured it was my equipment and I returned it and bought different equipment but I'm having the exact same results. I now have the Arris SB8200 modem and it is directly plugged into the Cox outlet, no splitters or anything. I spoke to Cox agents who ran remote diagnostics on my line and according to them they don't see any issues. I'm thinking this might have some to do with the power of the signal coming from the green pedestal outside. Maybe the device the technician uses requires less power than a modem? Problem is, since I bought my own equipment the technician didn't want to test it. Right now I'm considering hiring Cox equipment just to prove that it's something with the line. Do you have any advice for me?
