Scheduled Outage
For the first time, I received advanced notice of a scheduled outage to my service. It's on 2/27. Hooray! But 2/27 is a Monday, which is a day when I, along with most people I know, will be planning to get work done. When I was a systems programmer on a mainframe computer, we always scheduled major, planned outages for Sunday mornings from 00:00 to 08:00. Why doesn't Cox do something similar?730Views1like3CommentsPlanned Service Interuption
I am concerned about a notice I received in regards to a planned service interruption. I run my business from home and any interruption is a financial hardship - I need to know WHAT day and time this is to occur if I am going to be able to PREPARE. I will have to use a hotspot connection to keep my business up and running if this is in the day time hours. Why can't we be given more specifics so we can truly be prepared? Danni2.4KViews0likes7CommentsNetwork disconnection
Almost daily there is a drop in both wired and wireless connections and this has been the “as per usual”from Cox with every single reply of “ It must be your equipment” and then they would claim firmware updates or that the line has feedback from another uncapped line outside my property. Has anyone else had this same issue? Each time I formally complain at the customer care . I have the gigablast and panoramic wifi879Views0likes2Comments