Tag:"scam" | Cox Community

Scam or no?
I received a door hanger that said someone tried to stop by my apartment to pick up equipment because I recently disconnected from Cox (I have not disconnected from Cox and still use my router). It said, "To avoid late equipment return fees, please schedule a time for pick up." is this a scam? Has anyone else gotten anything similar?
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sademoore
3 months ago Place Internet
90Views
0likes
2Comments
Cox Cable scam call?
I've been receiving calls from an 814-704-6974 number and the caller ID comes up as COX CABLE. I picked up once and there was a distant voice on the other side of the line but no one said anything. I just wanna make sure this number is a scam before I block it and I'm not missing any important information. Thank you:)
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jendayicl234
5 months ago Place TV
310Views
0likes
3Comments
is it normal for cox customer support to ask for your ID and password? contour tv error tvapp-00281 is why i contact cs
currently my contour tv internet doesnt work. using watchtv.cox.com i get currently resuming and then error code tvapp-00281. im using google chrome, but i tested it on firefox and on a different computer. same error. while contacting cox customer support this is what they asked: 10:55:32 AM [Ray N.] Ok. I am working on the ticket. For troubleshooting, the back-office video support team requests your Cox User ID and password. Are you willing to give that to us? at the end of the conversation they summited a ticket (my problem is still there). so two questions. anyone know why im getting this error and is it normal for cs to ask for your login and password. i refuse to give it to ray.
boltar
2 years ago Place TV
1.1KViews
0likes
6Comments
Phishing Scam?
Last night I signed up for Cox service and an installation at my new apartment. I received a text to schedule a phone call to discuss/confirm my appointment for the installation. The number called me at the agreed upon time, and prompted me to press 1. The man on the other end wanted my phone number associated with the account, PIN for my account, and answer to my security question. This sounds insanely sketchy. The number that texted and called me was addressed in Reno Texas, and was 1-800-234-3993. Need to confirm this is a legitimate Cox Communications representative.
BorkBorkerson
2 years ago Place Internet
3.6KViews
0likes
12Comments
Call to reset the modem to get an update.
I received several calls asking to speak to my wife. They say the router is not accepting updates and they need to check settings. The call is from Kenner, LA 504-305-4048. Is it legitimate?
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GG1918
3 years ago Place Phone
1.8KViews
0likes
2Comments
Bait and switch?
Been a Cox subscriber a little over a year now. Moved into a brand new apartment community that was pre-wired for Cox services. The apartment came with a modem that will ultimately transfer to the next renter after I'm gone. I'm a simple user and only need internet, and nothing extreme either. I'm not a gamer or doing anything requiring super fast upload or download speeds. My first year as a subscriber I was paying $70.00 per month for the "Internet Preferred 250" plan. After the year the cost went up to $90.00 per month. I recently had a service need and logged into my Cox account for the first time in ages and I discovered that other plans exist. Upon my search I discovered a plan that, lo and behold, is the EXACT same plan as the one I'm currently subscribed to. It's even called "Internet Preferred 250" plan, with not one single difference in services offered. Same download speed of up to 250 Mbps, same upload speed of up to 250 Mbps, same being ideal for 5-7 devices, and same included data of 1.25 TB per month. But guess what, it's only $70.99 per month!!! What's the catch? The catch is you need to have a tech come out to your residence and change your modem for a fee of a $100.00. I mean really, it requires a new modem for the EXACT same service? This seems deceptive and feels wrong to me. Am I being unreasonable thinking this smells rotten to the core?
M__Ward
3 years ago Place Internet
1.9KViews
0likes
11Comments
FAKE COX GUY CALLING IN NORTHERN VIRGINIA NAMED ALEX...from COX COMUNICATNS (missed spelled)
His number is 703-378-8422 or another if they moved on so don't answer this phone call to be sure. We got scam for some money when certain money was moved not giving to us. They did call again this morning so they thought we didn't know what's up. Caller - ID shows its called COX COMUNICATNS that's missed spelled to clue to you that's not from COX CABLE at all. They had us download software called "TeamViewer" free software to help us with out internet problem when they said COX CABLE had a server went down when our IP ADDRESS went private to public also about their fake story for this scam. Be safe too. PLEASE CHANGE YOUR PASSWORDS AS SOON AS POSSIBLE if this happens to you!!!
JACKD_ND
3 years ago Place Phone
2.4KViews
0likes
5Comments
Cox adding services and changing prices
I went in today and picked up my equipment after ordering online, I received an estimated bill of $72.99 when I get my equipment and leave i get a new bill for $92.99 I find out Cox care was added to my bill and not given a reason for the other $10 increase. They won't let me speak to a manager. My first experience with cox I knew this was a mistake, I cant wait to cancel my service what a terrible company I cant wait to file as many complaints as I can. Im pretty sure adding services with out concent is illegal.
Batz0101
5 years ago Place Internet
714Views
0likes
2Comments
Phone Scam? I was supposedly called from Cox from 402-526-7359
Phone Scam? I was supposedly called from Cox from 402-526-7359 and told that if I pay $99, that my monthly charges from Cox would go down $25 for the next two years. And, they wanted me to give them a credit card number to charge the $99 to. I didn't give them my card number. Was this a scam?
dml247
5 years ago Place TV
725Views
0likes
2Comments
This is how COX cheat its customers
We always think we are given what we paid for. False. Most customers do not know how to check and confirm they are given the speed they paid for. and cox use that to cheat and steal their customer Here is an example, I pay for a 50Mb, however Cox speed tester detect that I have ESSENTIAL 30 with 30Mb speed. and after taking the test it shows a speed of 16Mb here is a picture of my speed test indicating that I am on a 30mb plan and saying my speed is 16Mb https://imgur.com/lu2jlcJ and here is a picture of my plan saying I am in a 50Mb speed https://imgur.com/KpEP7AD
Sylvanas
5 years ago Place Internet
1.8KViews
0likes
6Comments