Recent Discussions
Las Vegas Packet Loss
Today I decided to nail down why I'm having 1-5% packet loss in Overwatch. I'm at a loss now though, don't seem to be any problems between any of my PC's and the Router/Modem which are connected wired. However both Overwatch and Battlefield 1 are reporting packet loss as high as 5% sometimes more even and I'm like 95% sure the problem isn't with any of my devices. I'v turned off everything but the necessary for my NIC and every optional setting on the Router. I even get packet loss if i just ping -t google.com for a few minutes.
why is my upload speed slowing down so much lately?
i have had the ultimate package for roughly 1 and a half months now. since then i have had to call service on my internet speed 3 times including the day after i had the service installed. i have had 3 total visits from techs, the first 2 being from the same guy who was fantastic, found the packet loss problem, called maintenance on the line, and the issue was fixed shortly after. after that though the upload speed is faltering again, i had my third visit from a tech who chose to not believe what i was saying and say that every manner in which i was testing my internet speed was unreliable and not supported by their testing specifications, who also only checked the connection at the modem and not the signal strength or at the cable junction box for my apartment. i still believe that my connection is not stable or reliable and i need it for work.
Random latency spikes across all services.
Hello. I have been experiencing random latency spikes all throughout the day and evening on my internet service. At first I thought the issue was my cheap netgear router, so I replaced with an Asus RTN66U, still having issues. It is really annoying, especially when gaming. The last latency spike session, I ran a tracert towards a League of Legends Game server, see imgur link below. As you can see, latency changes as soon as it leaves my network. I should also note, that speedtests indicate I have a 60Mbps up/ 6Mbps down connection when there is no lag. During these latency sessions, speedtests indicate a much lower downlink speed. http://www.speedtest.net/my-result/5462365890 http://imgur.com/MW29FsH Here is a screenshot of the modem link levels, in case that helps. The downstream levels seem to be fluctuating a tiny bit, but from what I can see are well within normal operating limits. http://imgur.com/7cQb5J6 I have scanned all PC's on the network for malware, with no results found. I am unsure of what else to do. Any guidance would be appreciated. Please let me know if there is any more information needed. Thanks
Bursts of Packet Loss at night.
So lately, since school has ended, I have been staying up late and starting yesterday night, I seem to be incuring bursts of packet loss at night. It starts around 8ish 9ish at night and I really don't know when it stops. I woke up at 11:00 today and the issue was resolved. But alas tonight it was back at it. pingtest.net doesn't show any packet loss, but there is a test that is located here:http://netalyzr.icsi.berkeley.edu/ and here are the results: http://n1.netalyzr.icsi.berkeley.edu/summary/id=369839a0-1631-fa163b10-fab2-48d9-9aed#latency Whats this affecting? My game, I play a MOBA named League of Legends, and randomly in fights I my champion would continue to do what I have told it to do before the lag spike, and I can see everyone moving live, the only thing I can't do is input commands. Its like a burst of upload packet loss. It's really annoying and the only response I got from calling cox was "Hey man, if it isn't fixed by the morning, I guess it's time to find a new game". Here is the network logs parsed into a graph from the game.http://logsoflag.com/#YEYavpgkVEq My friends have also noted that my voice cuts out in skype when the packet loss occurs, but there voices are still clear. What have I tried? Disabled the wifi on the modem in case it was someone watching netflix or something. Restarted modem/router/wifi box all-in-one MULTIPLE times. Checked the wire all the way to the wall. Tried multiple computers. Others with cox in the area not experiencing (within 10 miles of me). This issue appears to only occur at night, I surely hope this problem can be resolved and I won't be ignored :( Signal Test: Pinging 8.8.8.8 for 4 minutes Now Pingtest is showing packet loss: And now its not.. I don't understand whats going on : Even when I am getting an A from Pingtest, I am still getting dropped packets in-game. And here it is at 2:00AM with minimum packet loss. Its so random... Ugh :(http://logsoflag.com/#fV2fqFwFGeA 4:00AM here are game logs:http://logsoflag.com/#Jm0ow9OQB7j I can't reliably play my game anymore, idk if I am going to have packet loss or not.How to get Cox to deal with packet loss?
I'm having horrible upload speeds and constantly getting disconnected from games as well as randomly get 'site not available' while browsing the internet. There seems to be a lot of packet loss going on outside my immediate network. Here's also my upload speeds recorded from testmy.net which show speeds of less than 1mbps (I pay for 5mbps)... My download speeds seem unaffected and every technician I talk to says my modem is reporting strong signals of 50mbps/5mbps (what level service I have).
20%+ packet loss for hours sporadically throughout the day (unusable)
Hello, At the beginning of the month (the 3rd), I moved into a brand new apartment complex that is fiber ready. They also installed a brand new Cox modem. I figured that this meant I wouldn't have any issues. I was very wrong. Since moving in, I have made many calls to Cox support and even had 2 techs out (a 3rd scheduled for tomorrow) and nothing has improved whatsoever. I work from home and I also do a lot of online gaming and this packet loss makes everything impossible to do (including loading websites). I have tried everything on my end that I can do, including power cycling the modem, rebooting my computer, changing the ethernet cables, turned off Wireless, turned off Firewalls. The two previous techs replaced the wiring outside hoping that will fix it, but nothing has worked. The packet loss I'm experiencing is making my TCP connections completely unusable, while my UDP connections still work somewhat. My computer is plugged directly into the modem. When the internet is working, it's great and downloads very fast, but when it's having issues, it spikes to upwards of 35-40% packet loss. The issue usually occurs from around 2AM-8AM, but the issue often happens sporadically throughout the day (as you can see from my Pingplotter of the last 48 hours below...) and thus far, no tech has been able to see the problem happening live. I'm beyond frustrated at this point and I just don't know what to do anymore. Any help would be appreciated. I've provided various tests below that might offer some insight into the issues.Dropping packets and unreliable internet connection
I have had this issue several times. Just called in again to get it resolved. I have been in IT for over 10 years and this is ridiculous. I work from home primarily and cannot have an unreliable internet connection. At least once a week lately I get issues and see consistently over 25% packet loss. I see this pinging 8.8.8.8 (google open DNS server) or cox.net or any website. Sometimes simply disconnecting power and reseating the cable modem will resolve, others I have to call in or have a tech come out. I have had more issues since moving to my current address and they continue to go unresolved. Yet I pay my bill and have never even been offered a credit or any form of compensation for continuing issues with my services. I've been with Cox over 8 years. I've even previously had support tell me my router was the issue - ludicrous considering I have had a field tech come out and connect his equipment and also see the same loss testing the lines. But to appease support I bought a new $150 router. What does it take to get Cox to resolve this issue once and for all? I'm at the point of cutting services way down (dropping my bundle) and adding AT&T as a secondary connection to my router so I can have consistent internet and simply streaming all of my TV. Is this what I need to do? Or is Cox going to be able to finally resolve my issues permanently and do something for customer retention? Current signals from cable router after finally getting back online Downstream Channels Power Level: Signal to Noise Ratio: Channel 1: 15.5dBmV 39.5dB Channel 2: 15.4dBmV 39.9dB Channel 3: 15.4dBmV 39.3dB Channel 4: 15.0dBmV 39.6dB Channel 5: 13.9dBmV 39.5dB Channel 6: 13.8dBmV 39.5dB Channel 7: 13.6dBmV 39.1dB Channel 8: 13.4dBmV 39.4dB Upstream Channels Power Level: Channel 1: 46.5dBmV Channel 2: 45.7dBmV Channel 3: 46.2dBmV Channel 4: 45.2dBmV
Packet loss
I have recently begun having problems with web pages loading slowly or not loading at all whether I am using wifi or using Ethernet. It is intermittent but it happens about 90% of the time.It is not tied to any specific page or pages as they could be fine now and a problem later. I have run a speed test and the download speed, upload speed and ping are all good on my laptops, tablet and phone. If I eliminate internet access to all of the devices except one the problem still occurs. I ran a ping test and it confirmed that the ping is good as well as the jitter. However, the packet loss is usually between 55% and 65%. Nothing has been changed in my system to cause this. I also notice that my internet drops out occasionally when using wifi. It didn't use to. I live in an apartment complex (senior complex, no kids online) and I seem to be the only one with problems. When the wifi drops out all modem light remain lit. I have run netstat, but I am a novice and do not understand the results! Does this sound like a modem problem? It IS pretty old - a docsis 2.0 - I have 5 mbps service so the 2.0 should be fine, it has been in the past. Incidentally the problems exist when I disable my McAfee as well. Thank you
Packet loss at ae57.bar2.Phoenix1.Level3.net
Ive had 2 techs out here attempting to reduce/fix the issue as they seemed to of found some small issues which were resolved but this is clearly an issue with level3. This is impacting my game time. Im sure others have reported the same thing. Please go kick Level 3 and get their stuff fixed |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - loss % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | 192.168.0.1 - 0 | 846 | 846 | 0 | 28 | 1928 | 0 | | 10.112.56.1 - 0 | 846 | 846 | 5 | 36 | 1921 | 9 | | 172.21.0.6 - 0 | 846 | 846 | 6 | 36 | 1920 | 10 | | wsip-70-166-189-130.ph.ph.cox.net - 0 | 846 | 846 | 14 | 54 | 1927 | 23 | | ae57.bar2.Phoenix1.Level3.net - 3 | 776 | 758 | 7 | 43 | 1937 | 7 | | ae-208-3608.bar21.Tustin1.Level3.net - 0 | 846 | 846 | 19 | 51 | 1927 | 21 | | ae-208-3608.bar21.Tustin1.Level3.net - 0 | 846 | 846 | 19 | 51 | 1929 | 23 | | 192.205.37.145 - 0 | 846 | 846 | 23 | 55 | 1925 | 30 | | cr2.la2ca.ip.att.net - 0 | 846 | 846 | 21 | 53 | 1921 | 27 | | 12.123.249.73 - 0 | 846 | 846 | 22 | 53 | 1919 | 23 | | No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider