$25 Returned Payment Fee
I pay my Cox bill with my credit card using auto-pay. I received an updated credit card, as often happens to everyone. It has the same card number, but a different expiration date, even though the old card wasn't set to expire for quite some time. On Dec 13, the following occurred (in this order): I activated my new card, which instantly deactivated the old one. I starting going to my various auto-pay sites to change my card info, but hadn't gotten to the Cox site yet. I received an email from Cox saying my auto-payment didn't go through. I went to the Cox site, updated my card info, made a payment, and reactivated auto-pay. I continued to update my card info at other sites. A few days ago, I got a letter from Cox saying my account had been slapped with a $25 returned payment fee. My payment was due Dec 13, and I made the successful payment Dec 13. The payment was not late. The fee was not for making a late payment. Cox just happened to hit that short window between when I activated the new card (deactivating the card on file) and updated my card info @ Cox. (I have since called Cox. The person I spoke with was about 98% sure Cox would reverse the charge because I have been a customer for a long time, and there were no other issues. We'll see.) I called my credit union, which issued my credit card. I was told they do not charge Cox (or anyone else) when Cox attempts to charge a credit card, but is unable to do so. They also do not charge Cox when a paper check bounces. The credit union person I talked with suggested that now that people are moving away from using paper checks and are using paperless methods instead, companies are losing the revenue they received from bounced checks. Therefore, they (I only know of Cox doing this) are now using the "returned payment fee" for credit cards/auto-pay. Even before she suggested this, I knew Cox was doing this simply to increase revenue and rip-off their customers. Imagine all the times people run a card through a card reader at a check-out at a store, and it gets rejected because the person ddint' realize the card had expired. What if there was a $25 fee every time that happened? Totally unreasonable. In Cox's terma/agreements/policies, this situation is considered "insufficient funds." Now, if you bounce a check, that is typically because of insufficient funds, but when a credit card doesn't work, that could be due to many things. In my case, there was still about $10,000 of credit left on that card, so insufficient funds does not apply. AND the credit card number had not changed, so the credit card number was still valid! AND I paid the darned bill ON TIME! There are many lessons here. One lesson is, know all of your auto-pay due dates (they seem to be all over the place). If you get a new credit card, choose a day that is not a due date or even near a due date to activate your card and update your card info on all of your auto-pay sites. Cox will lose customers over this. It won't matter to them, though, because these returned payment fees will make up for lost customers. If they don't reverse that charge for me, or they ever do this to me again, I will also leave the company.17KViews2likes2Comments
Elder Scrolls Online Problem
My girlfriend plays Elder Scrolls Online and every time there is an update we have to pull our hair out for days on end trying to get the game to update. This last time nothing at all worked and after contacting Bethesda Software about the issue it turns out that Cox Cable is blocking the port which the game uses to update itself. Presumably it is TCP port 80. And we know it is your fault because Bethesda has already attempted to make contact with you about it. We tried everyhing from setting up the modem to do all the port forwarding to reinstalling everything, all to no avail. I want to know when you are going to fix this problem and stop blocking internet users. I'm already mad that you increased our rates for December without even bothering to let me know which I will be reporting to the Better Business Bureau and Federal Trade Commission for charging me the price for the tier above mine which I gave no consent to. And now with my girlfriend already having lost 3 days of paid time in the game, I am expecting to be compensated for both the overcharge and inability to use what we paid for. Which is non-negotiable and you cannot reject.8.1KViews1like10CommentsService Appointment Charge of $60
Hi, I recently moved to San Diego, and without much of a choice, installed Cox in our apartment. The signal was terrible, dying every couple hours, and many times turning the modem on and off didn't change anything. I decided to hire the next level of Internet speed, hoping to be considered a consumer 'a little higher' in the food chain, and guess what? It didn't change. I called COX to ask them to fix it, after all, I hired a working internet service. They said someone was coming, and indeed, a technician came, said the signal was low, and put up a device to improve the dB (not a neat job, I had to rearrange the cables properly). A few days went by, and the problems continued. I started to learn to live with the fact that I needed to reset the modem and router every couple hours, which is certainly not what I have experience in both Denver and Chicago with Comcast. Parallel to that, I signed a VPN service, that helped the connection incredibly, but I can't explain why. I just received the Dec 10 billhere (Due Dec 30)and realized we got charged for $60 for the Service Appointment. My question is: FOR WHAT REASON? It is certainly shameful for a company to charge an extra that is almost a couple months of service for basically trying to fix the exact service it is not delivering. (Besides that, we have been having problems about the automatic payment, but will try to set it up one more time.) I would certainly like for this service fee to be cancelled before the Due date. Thank you. - Arthur7.4KViews0likes3CommentsFalse advertisement
I was told byEdilbert G. A customer support via chat that COX "Ultimate internet Plan" was only 150 Mbps download and 15 Mbps Upload. Is this correct? Your website advertise 300 Mbps and 30 Mbps isn't that just lying? or is your customer tech support not inform? I've been paying for top internet for 2 months and already changed out the modem 2x and my internet that was suppose to be 300 Mbps download and 30 Mbps upload have not once reach past 50 Mbps and yet I am charged over $100.00 a month for mediocre connection. I'm trying to get a technician out to take a look at my connection and I can't seem to get an exact quote, one says $75, one says $50 and another says $25.2.3KViews0likes4CommentsPunished for being a current Cox customer. Why and why doesn't Cox fix the issue?
I am a current Cox customer and have been for some time. My current service was just an internet package. I am paying 62.99 per month for what I found out to be the "Preferred" package. I became annoyed and frustrated when I found this out because I had asked for the fastest internet plan to begin with. Then I find out some time later that new customers that aren't currently doing business with Cox are given a "Premium" package for 59.99! New customers get to spend less money for a superior product than current loyal customers who are already paying the business?! How is that rewarding your loyal customers? How is that right? They also have the "Preferred" package for 49.99! Well I thought that Cox valued my business enough to either issue a credit or offer me a great deal to compensate for having had overcharged me for a inferior product. Boy was I wrong! My mentality is that I am not a new customer, I am a current paying customer who has been overcharged for services which is an issue - and that issue needs to be addressed and fixed by Cox. The very best that they could offer me was a "discount" to compensate of 20% for one year. I guess they think customers can't do math. It would come out to 50 and some change for the "Preferred" internet I already had. They just offered to "discount" my service down to the price that it was supposed to be to begin with! Like I said, I thought Cox had valued my money and business but I guess not. Maybe it was too much to think they'd offer me a better internet plan with a better price to keep my business and to compensate for being ripped off. I also loved what the reps told me, "it's an incentive to get new business" - so my money is worth less than of those who you don't already have? Also "business is business" - to which I define: "Good business is good business" and "Bad business is bad business" - you don't see Apple pulling this stuff.2.3KViews0likes1Comment