new orleans

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Internet Down for a Week in CBD
I am not normally one to vent online, but I have been having a nightmare of an experience with Cox that starting to make me question my sanity. BACKGROUND: I live in a large condo building (maybe about 150 or so units) in downtown New Orleans and have been a Cox customer since 2005. I don't ever remember having an outage issue, the few calls I have had over the years have been related to speed and resolved promptly. The condo has a bulk account for basic cable which shows on my account. That contract ends in 2018. I also have Ultimate Internet on my account. My floor's wiring is separated into two closets on opposite sides of the building. On December 11, the condo manager sent out an email saying there were basic cable issues with certain residents. I do not use my cable TV, so I thought nothing of it. My Internet was still working. On December 12, she sent another email saying that Cox was having "plant issues" and residents were still having issues. On the same day arrived home at 5pm. At 5:15 my Internet went out. I immediately called Cox and the earliest they could get a tech out was Thursday the 14th from 5-7pm. The tech showed up at 8pm and stayed till 10pm without resolving the issue. I called Cox for follow up the next day and they sent a tech out on Saturday the 16th from 5-7. The technician arrived at 7:15 and stayed till 9:30 and thought it was a plant issue. I lent him a known working backup modem which had the same issue as my main modem - no upstream signal (3rd light blinks before starting over) either in my condo unit or in the wiring closet. I followed up with phone call last night and they suggested it could be my modem because my cable TV was working. I went to Best Buy, bought a brand new 6190 and it did the same exact thing after provisioning. They also said there was an overnight planned maintenance till 6am. My regular modem was re-provisioned before I went to bed and I woke up to no Internet. Today marks a week without Internet. I am absolutely disgusted with Cox, but have no viable alternatives for service. I am certainly going to lobby the condo board to cancel the building’s bulk plan at the end of 2018 because it’s the only way to speak with my pocketbook and the “savings” are nominal at best since Cox is now enforcing data caps. At this point I am just spinning my wheels and am afraid I will have a long Christmas break from work with no Internet service. Does anyone have a clue how I can light a fire under Cox. I am amazed that I am in such a populated territory and have not gotten a speedy resolution. Crossposted: dslreports & reddit
taliancich
7 years ago Place Archives
2.1KViews
0likes
4Comments
What am I paying for exactly?
I'm in New Orleans. I got duped into upgrading to Gigablast almost a year ago, because I live stream for work, and I was told what I had (500), wasn't good enough (in actuality, I needed to upgrade my equipment. I did that, and I got Gigablast, and I have the same quality internet as before. I just pay more for it.) A technician has come, a new modem was sent, I have the best cables, I connect via ethernet, and make sure everything that could compete with the internet while I'm working, won't. Sometimes it's great. Mostly it's not. I KNOW it's not me. Customer service is kind and apologetic, even when I'm in tears from losing days of work, and therefore can't afford the stupid upgrade I got hosed into getting. Now there are add-ons that are meant to do help do what their service should do already. I can't understand how Cox hasn't been struck by lighning for having the audacity to offer. My fury can be seen from space. I know there are no real solutions. AT&T fiber is only available to certain neighborhoods in New Orleans so far. I know everyone in my neighborhood will jump ship the second it's available. I guess my question is, are there any class action lawsuits on the horizonthat can jump on?
MereWolf
4 years ago Place Internet
1.7KViews
0likes
5Comments
DOCSIS 3.1 Upstream in New Orleans Area?
I have an Arris Surfboard 8200 modem and pay for Gigablast service in the New Orleans area. My modem shows a blue light for bonded downstream, but green light for upstream. Modem status shows 4 upstream bonded channels with power all 45.5 dBmV or greater. Is the upstream light staying green instead of blue because of a line issue, or is it because DOCSIS 3.1 upstream is not supported yet in my area?
shaun_yockelson
2 years ago Place Internet
104Views
0likes
1Comment