Netgear CAX80 combo modem / router. Router connection keeps dropping off several times during the day
I purchased this Netgear CAX80 in Oct 2021. At the time a high end modem/router ($400). I can say fairly OK for the last 17 months. However, during the last week (early Mar 2023) I've had to reset the modem multiple times during the day (3x) after loosing all the WiFi network connections. I have done the following w/o any successful results: 1. Changed the SSID name & paswords for all the netwoks 2. Changed the modem/router location 3. Plugged the modem/router directly to wall outlet (it used to be plugged to a power strip) Because the router is out of warranty I can't get proper support from Netgear Today, during another router outage I decided to test if hard wiring into the modem w/ ethernet cable I could get online. To my surprise, yes I was able to. So this tells me is the router section (WiFi) of this modem causing the problem. Again, I had to reset the modem to get everything working again. This can't be normal Yesterday I called COX to check if they could help and the only thing they said was the normal ..."reset" ... which I know that resolves the problem temporarily. However, I shouldn't have to do that 3 or more times a day!!! Has anyone else run into the same problem? What solutions did you apply to fix the issue. Much appreciated for the forum feedback
Netgear C7800 recommended by Cox but can't connect
Four techs. Two modems. This is the modem selected by a Cox employee who admitted the Panorama is not top of the line and like why it take 45 seconds to boot a page when the free public wifi in my building is instantaneous. Anyone solved this? I see it's not the first time Cox had failed on their end.
Network Virus?? HELP!!
I appreciate anyone who could give me some advice on how to fix a network virus I have. Recently there was an increase in our internet usage. Usually, we do not go over 700 GB but this month it was almost 1200 GB. When I went to the Netgear Genie I looked at our logs and I saw some DoS attacks. Such as: [DoS attack: Ping Of Death] from 92.131.203.0, port 0 [DoS attack: Teardrop or derivative] from 92.131.203.0, port 0 [DoS attack: Illegal Fragments] from 92.131.203.0, port 0 When I contacted Cox, they told me the only thing they could do to help me was to purchase their Customer Care plan or something along the lines of that. However, when I had a similar problem last year, the representative on the phone gave me the contact information for BIT International? Personally, I never heard of the company but decided to give it a try. They seemed to fix the problem last year, but after accepting another payment (I spent over $400 now at BIT International) they took the payment and said they would call me, but never did. I know that I am going to have to call them back which is not a problem, but does anyone know what else I can do to fix the problem? I have changed the name of our WiFi, changed our password and they installed another antivirus on the computer... Is there anything Cox can do to fix this problem? I am currently using a Netgear AC1900 Router. Any suggestions would help as this issue has been going on for I have no idea, it could have been months and I do not know if it is considered serious or not? Thanks!!