Recent Discussions
Netgear CAX80 combo modem / router. Router connection keeps dropping off several times during the day
I purchased this Netgear CAX80 in Oct 2021. At the time a high end modem/router ($400). I can say fairly OK for the last 17 months. However, during the last week (early Mar 2023) I've had to reset the modem multiple times during the day (3x) after loosing all the WiFi network connections. I have done the following w/o any successful results: 1. Changed the SSID name & paswords for all the netwoks 2. Changed the modem/router location 3. Plugged the modem/router directly to wall outlet (it used to be plugged to a power strip) Because the router is out of warranty I can't get proper support from Netgear Today, during another router outage I decided to test if hard wiring into the modem w/ ethernet cable I could get online. To my surprise, yes I was able to. So this tells me is therouter section (WiFi) of this modem causing the problem. Again, I had toreset the modem to get everything working again. This can't be normal Yesterday I called COX to check if they could help and the only thing they said was the normal ..."reset" ... which I know that resolves the problem temporarily. However, I shouldn't have to do that 3 or more times a day!!! Has anyone else run into the same problem? What solutions did you apply to fix the issue. Much appreciated for the forum feedback
Constant Disconnections
I have been dealing with constant disconnections from my ISP (Cox) for some time now. Approximately 6 months ago I replaced my modem/router with a new 24x8 Docsis 3.0 Cox approved unit (I paid $160+). It seems the disconnections become more frequent as time moves forward to the point I have to manually reboot my modem/router every morning to ensure my elementary aged child can have a full class time with his teacher. In general some weeks are ok, other weeks not good. Given the circumstances my child is remote learning with having his 70+ old grandmother overseeing him while I'm at work. If I don't reboot the modem/router every morning before I leave for work, my son is likely to get knocked out of class. When this happens I come home for lunch and reboot the unit, he's able to return if there's more class time to attend to. I'm on the Preferred 150 Internet Service plan, and don't understand why the constant growing problems over the last 18 months (give or take). I've relocated my modem/router to where the connection is literally less than 5 feet from where it goes into the ground, and from there less than 25 feet where the cable enters my property. Yet when I telephone with these disconnection issues, it's the same routine. Reboot the modem/router. Perhaps they reassign a new IP address. Eventually it comes back up. But the constant hassle to telephone in, wait, and wait, than talk with a tech going through the same process over and over again... that's my own time being taken away for a service I pay for. And than there's when they advise they can have a tech come out but it's going to cost you to replace the splitter? I swapped it out for a coax barrel connector so there's no point. As well I've done speed tests and service is great when it works. As well I've reviewed the event log for the modem/router as well (For your viewing pleasure of an incident a week ago today where it cycled 13 times the same issue): Time Priority Description Mon Oct 05 11:36:41 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; Mon Oct 05 11:38:47 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out; Mon Oct 05 11:39:24 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; Mon Oct 05 11:40:27 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out; After reviewing the event log entries, could someone advise what's being entered above? Is it still the modem's fault (and not Cox's as the tech's tell me)? I'm about to upgrade my network to a commercial grade hardware (bringing my work to my home, already paid $360+ and I'm not done yet). I did have Netgear brand modem/router, I now have Motorola. Is there's another preferred modem from the approved Cox certified cable modems list that talks with the Cox network better? (i.e. www.cox.com/.../cox-certified-cable-modems.html) In summation, I need to know what is required to get a constant uninterrupted service from Cox? I don't want to even think about Gigablast or any other service. I've been with Cox for over 2 decades (I don't have any other option in my location that amazingly enough how it is when you buy a home in a good neighborhood). With the intervention of the internet with daily work, entertainment and requirements to have internet with employment this service is disrupting my family's well being and who would be happy with these circumstances? Seeking advice, thank you in advance.Netgear C7800 recommended by Cox but can't connect
Fourtechs. Two modems. This is the modem selected by a Cox employee who admitted the Panorama is not top of the line and like why it take 45 seconds to boot a page when the free public wifi in my building is instantaneous. Anyone solved this? I see it's not the first timeCox had failed on their end.
Network Virus?? HELP!!
I appreciate anyone who could give me some advice on how to fix a network virus I have. Recently there was an increase in our internet usage. Usually, we do not go over 700 GB but this month it was almost 1200 GB. When I went to the Netgear Genie I looked at our logs and I saw some DoS attacks. Such as: [DoS attack: Ping Of Death] from 92.131.203.0, port 0 [DoS attack: Teardrop or derivative] from 92.131.203.0, port 0 [DoS attack: Illegal Fragments] from 92.131.203.0, port 0 When I contacted Cox, they told me the only thing they could do to help me was to purchase their CustomerCare plan or something along the lines of that. However, when I had a similar problem last year, the representative on the phone gave me the contact information for BIT International? Personally, I never heard of the company but decided to give it a try. They seemed to fix the problem last year, but after accepting another payment (I spent over $400 now at BIT International) they took the payment and said they would call me, but never did. I know that I am going to have to call them back which is not a problem, but does anyone know what else I can do to fix the problem? I have changed the name of our WiFi, changed our password and they installed another antivirus on the computer... Is there anything Cox can do to fix this problem? I am currently using a Netgear AC1900 Router. Any suggestions would help as this issue has been going on for I have no idea, it could have been months and I do not know if it is considered serious or not? Thanks!!