moving

2 Topics

Pointless Fee for moving?
So, let me get this straight. I already have service with you guys. I moved to a new place. Already wired and ready to go. I go through the "Move my Service" process, choose date, confirm. I take my current existing modem, plug it in. Everything works, a 5 second process. (maybe 6 or 7, twisting the coax to the wall was a lot of twisting!) I get charged a $20 "Internet Self Activation Kit" Fee. Seriously? I didn't get no Self Activation Kit (not like I needed it in the first place, already had my own modem from my ALREADY CURRENT ACTIVE service). No Technician had to come and turn on the service at the pole or anything (service has been setup and active here). I only plugged the wire in to the wall, powered on the modem, and was on the way.
ezridin
7 years ago Place Internet
2KViews
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1Comment
Cox available in my zip code, but not at my address. Can lines be ran or can I pay for lines to ran?
Moving from the city to our new home in a more rural setting of KS. Cox is available in my zip code in a town a few minutes away, but not to the street address of my new home. Is it possible to have lines ran to my address? I had filled out a form recently that was to check if this was a possibility but have not heard back. (was about 10-15 business days ago). Even if running the lines came with a cost I would be willing to discuss. Would just need to know who to contact. Thanks,
cmcdonald5599
3 years ago Place Internet
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1Comment