Tag:"loss of service" | Cox Community

Upgraded to a Panoramic wifi gateway modem, wifi works, voice does not
I had a modem for my Cox services (wifi and voice) for about 5 years. It died and I "upgraded" to a panoramic wifi gateway (model CGM4140COM). The only change was switching out the devices. When I try to use the phone, there is no dial tone. I checked all the physical connections, the cord from the phone to TEL 1 port, the wifiworks, but the voice service with my phone does not work. I can view the missed calls online in my account data though. I reviewed the troubleshooting steps listed online and used the online assistant, to no avail. They scheduled a tech to check it out, but I'd prefer to fix it before that occurs. Any ideas on what it could be?
must 4 years ago Place Phone
1.1KViews
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1Comment
Non stop packet loss/dropouts in Oceanside/Carlsbad area
All, I've had issues with packet loss and dropouts ever since I moved to the area. I never had these issues before at my previous apartment. I will get constant packet loss in games like Rocket League and Apex Legends which heavily are dependent on latency. This is on PS4 and PC. This usually makes the game unplayable. I recently upgraded my gear in trying to narrow down the cause. Everything is hardwired. I went from a Netgear AC1700 and SB6183 to an AC2600 and SB8200 w/gigablast. I was hoping the AC2600 with a better QoS would help... it did marginally but I still get the issues extremely frequently (every time I play).Also many times my upload will barely even hit 10mbps (35mbps advertised). Download can also vary quite a bit as well. Does anybody have any idea of what I can do on my end? I've tried to get Cox to send out a tech but haven't had good luck with that. I will keep trying so they can do a line health test. Here is a log from my modem. As you can see I have a ton ofuncorrectable packets.... Startup Procedure Procedure Status Comment Acquire Downstream Channel 957000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ DOCSIS Network Access Enabled Allowed Downstream Bonded Channels Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables 30 Locked QAM256 957000000 Hz -2.5 dBmV 40.8 dB 0 0 1 Locked QAM256 783000000 Hz -1.5 dBmV 40.3 dB 0 0 2 Locked QAM256 789000000 Hz -0.9 dBmV 40.6 dB 907 1357 3 Locked QAM256 795000000 Hz -1.1 dBmV 40.6 dB 973 1792 4 Locked QAM256 801000000 Hz -1.8 dBmV 40.3 dB 1018 1742 9 Locked QAM256 831000000 Hz -2.2 dBmV 40.4 dB 814 1344 10 Locked QAM256 837000000 Hz -1.9 dBmV 40.4 dB 76 452 11 Locked QAM256 843000000 Hz -1.7 dBmV 40.5 dB 770 1207 12 Locked QAM256 849000000 Hz -2.6 dBmV 40.0 dB 815 1674 17 Locked QAM256 879000000 Hz -2.3 dBmV 40.2 dB 867 1896 18 Locked QAM256 885000000 Hz -1.9 dBmV 40.7 dB 0 0 19 Locked QAM256 891000000 Hz -1.8 dBmV 40.9 dB 888 2040 20 Locked QAM256 897000000 Hz -2.0 dBmV 40.8 dB 806 2027 21 Locked QAM256 903000000 Hz -1.6 dBmV 41.2 dB 821 2111 Connection The status listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem. STATUS PRODUCT INFORMATION EVENT LOG ADDRESSES CONFIGURATION ADVANCED HELP SB8200 22 Locked QAM256 909000000 Hz -1.8 dBmV 41.0 dB 980 2521 25 Locked QAM256 927000000 Hz -2.0 dBmV 41.1 dB 990 2489 26 Locked QAM256 933000000 Hz -2.3 dBmV 40.9 dB 999 2413 27 Locked QAM256 939000000 Hz -2.1 dBmV 41.0 dB 834 2141 28 Locked QAM256 945000000 Hz -2.5 dBmV 40.6 dB 989 2382 29 Locked QAM256 951000000 Hz -2.6 dBmV 40.6 dB 905 2125 33 Locked QAM256 357000000 Hz 1.6 dBmV 41.4 dB 1771 3418 34 Locked QAM256 363000000 Hz 1.3 dBmV 41.5 dB 2054 2891 35 Locked QAM256 369000000 Hz 1.5 dBmV 41.5 dB 989 2564 36 Locked QAM256 375000000 Hz 1.1 dBmV 41.4 dB 999 2419 37 Locked QAM256 381000000 Hz 1.5 dBmV 41.5 dB 873 2560 38 Locked QAM256 387000000 Hz 1.4 dBmV 41.4 dB 900 2273 41 Locked QAM256 405000000 Hz 1.5 dBmV 41.4 dB 817 2480 42 Locked QAM256 411000000 Hz 1.4 dBmV 41.5 dB 952 2919 43 Locked QAM256 417000000 Hz 1.8 dBmV 41.8 dB 784 2608 44 Locked QAM256 423000000 Hz 1.4 dBmV 41.7 dB 789 2603 45 Locked QAM256 429000000 Hz 1.4 dBmV 41.7 dB 804 2575 46 Locked QAM256 435000000 Hz 1.5 dBmV 41.8 dB 839 2730 159 Locked Other 300000000 Hz 4.3 dBmV 42.2 dB 29814529 0 Upstream Bonded Channels Channel Channel ID Lock Status US Channel Type Frequency Width Power 1 1 Locked SC-QAM Upstream 19400000 Hz 6400000 Hz 38.0 dBmV 2 2 Locked SC-QAM Upstream 25800000 Hz 6400000 Hz 39.0 dBmV 3 3 Locked SC-QAM Upstream 32200000 Hz 6400000 Hz 38.0 dBmV 4 4 Locked SC-QAM Upstream 38600000 Hz 6400000 Hz 38.0 dBmV
jearbear 5 years ago Place Internet
631Views
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1Comment
Cannot be heard by callers
Inbound callers cannot hear us talking after we answer! While talking to other caller suddenly cannot hear us any longer. Outbound calls are completed but we cannot be heard. The problem is intermittent.
Solved
chuckdow 5 years ago Place Phone
8.1KViews
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13Comments
Told Digital Phone was the same as our Analog and it wont go out during outages / storms
On a Friday our analog telephone stopped working and we called Tech support the following Monday. They told us that they would send someone out to "fix" our problem. The tech arrived and told us he was sent here because he needed to upgrade our phone line to digital. We weren't notified by Cox of this service interruption and we were really hesitant as our analog line NEVER went out during a storm. Two weeks later that changed and we didn't have any Emergency Access or regular phone access. Unreal how companies think this will improve service and causes their customers to be in more danger. What happens if a storm like Sandy hits our area...all mobile phones will be out in my area and we will be S.O.L. with this forced Digital service. Can we get our old copper telephone service back?
SikkoB 8 years ago Place Archives
11KViews
0likes
7Comments
Poor service
This weekend ( Labor day) we had very poor service. Phone calls were dropped while talking and internet speeds measured by OOkla ranged from 1.78 to >150. most were in the 1.5 to 4.54 range. Does the internet speed affect phone service or are there two different problems. Today the internet speed is back in the 150 range but still get dropped calls.
traveler84 8 years ago Place Archives
2.6KViews
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2Comments
How do I monitor the duration of my out going calls on my restricted cox digital phone service
The Phone Call Log shows what time, date, who I called but does NOT TELL ME THE DURATION OF THE PHONE CALLS. SINCE I AM RESTRICTED FOR A HALF HOUR OF CALLS A MONTH, I REALLY NEED TO KNOW THE DURATION. I already had problems being overcharged and if I GO OVER THE HALF HOUR LIMIT A MONTH, THEY CHARGE ME .50 A MINUTE. IT IS NOT FAIR TO THE CUSTOMER SO THEY CAN PROVE THEY WERE NOT OVER THE LIMIT BECAUSE IT PURPOSELY FAILS TO SHOW YOU THE DURATION OF ALL CALLS GOING OUT. I NEED HELP WITH THIS REALLY BAD. THEN THEY CHARGED ME MORE PHONE USAGE FEES UNDER ANOTHER USAGE FEE, WHICH I AM BEING CHARGED MORE THAN DOUBLE.
psamms2015 9 years ago Place Archives
3.7KViews
1like
2Comments
Cable Modem Drop - Phone and Internet
I have the cox supplied old SBV-5220. It seem to disconnect during high traffic/usage times. This problem became a real pain when my speed went from 5mbs to 15mbs. It would be great if cox would update this modem to DOCIS 3 before I terminate my service. The only interest to resolve this has been to charge me for a house call. I would suggest a low cost solution: Send me a new one UPS for self install and a return label for me to send the old one back. Feel free to do the right thing. Just lookup my account info via the associated cox email address and "GET -R- DONE". I look forward to swapping out my cable modem and keeping my services with Cox.
CoxXXXXX 9 years ago Place Archives
4.3KViews
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3Comments
MY PHONE LINE IS DEAD!
My name is Richard P My phone no. is 619-334-XXXX My phone line has been dead for the past several hours (Jan 4, 2015). What is going on? Please respond. I cannot use my phone. Thanks.
prendee 10 years ago Place Archives
3KViews
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1Comment
Phone outages when it rains
Over the last few months every time it rains we lose service. Rapid busy signal. Must have occurred at least 6 times over the last 3 months. Anyone else having this issue?
MiketheD 10 years ago Place Archives
3.4KViews
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2Comments
Digital house phones stopped working today.
Has anyone else had their digital house phones stop working today but call history still shows online? Also one of the phones not working in house is a solid landline. Called support and they had someone try stuff over phone but didn't work and have to wait until tommorrow for a "tech" between 1-3 PM.
Mz_Peahen 11 years ago Place Archives
4.4KViews
0likes
3Comments