Tag:"latency spikes" | Cox Community

Ping & Packet loss [Megathread]
Collecting the threads where people are saying they have ping and packet loss issues. Unlikely that this wide spread problem is caused by a "router", "signal issue" or "bent cables" (unless somehow everyone's cables got bent over night across the country? Santa Claus?) These problems are ranging from California to New Orleans, Arizona and Nevada between. I know these are unusual times but also sending technicians to check cables or trying to blame modems, house cabling for the issues doesn't help. What can you do: Install PingPlotter (14day trial) and start collecting data. 1.1.1.1 and 8.8.8.8 are Google's anycast DNS servers that should be optimized for latency. You could also try to ping cox.net, zoom.us, google.com or try to find your game server addresses. Try to collect several days of data to see how the service degrades in certain peak times Post the results here and email cox.help@cox.com with the data and your issues/location etc.See if you get an answer or anything helpful to address. In some cases they want to send technician over but if you already had technician check your signals or cables, it's likely not going to help If the problem persist, consider filing informal FCC complaint as azchips didon his case Cox, what can you do: Escalate these issues to your manager/director customer support who can then escalate it further, hopefully up to the CEO/whoever is the director of Cox Communication. Acknowledge that the issues exists and communicate to customers what is happening, what you plan to do and when. Email customers affected or post in this forums or on twitter. Launch your own investigation to the network look for bottlenecks, speed up your upgrade plans if you can. Even after this crisis, we are likely to see increase in businesses and consumers internet usage. Focus improving the latency in the overall network. This is what most people are complaining about it. Since affects how fast new connections open, dns requests get resolved, and providing good experience for applications that require stable and constant connectivity (video calls, ssh, gaming). Threads (most of these are from the last couple of weeks): I'm getting really tired of this. (Ping spikes and packet loss) Ping Spikes and Jitter Tired of Latency and Packet Loss High Jitter causing instability in voice programs along with games. High Packet Loss and High Max ping to first hop after cable modem - Mesa, AZ, Gigablast How many people on your Node? High ping and packet loss on Gigablast (San Diego) NV - Intermittent latency spikes and packet loss, mostly in the evening Extreme packet loss while gaming/voip (San Diego, CA) Abysmal Internet Random Ping Spikes and Packet Loss Excessively High Ping, Jitter, Intermittent packet loss, connection almost useless between 6-11pm Congestion and slowness during Community Peak, Cox blames modem, tries to rent new one. Ping spikes in North Las Vegas area Severe packet loss Tucson - Packetloss / jitter Packet loss/High latency Packet Loss, Gaming, VOIP problems Lag issues with Specific Server High Pings and Jitters along with Packet Loss High Latency, Packet Loss, and Slow Speeds Fortnite Packetloss High latency, terrible speeds. Packet Loss occuring many in evening times in New Orleans East area New Issue of the day with Continued Packet Loss and High Latency Horrible Intermittent Lag Spikes when online gaming High latency during online gaming. Packet loss/bad connection Rocket League Extreme Lag on Cox Panoramic - Wired Connection Packet loss for a month now.
enrapt
5 years ago Place Internet
15KViews
10likes
12Comments
Packet loss for a month now.
First of all, I never had this issue before but now its here. I am trying to play a game but my game would stop dance or rubberband a lot. I know its packet loss because im testing it. I would send 149 packets I received 130 back, therefore packet loss. I'm calling the IT help but they always say the same thing. Call the manufacturer of your modem because it might be a hardware issue. But before their claim your basic IT help always say my modem is working fine green good connection. And I know its working its just the packet loss. So, I said please send me a technician to come and look around my area why I'm having such a stuttering connection. Guess what? The basic IT help cant even submit a ticket to provide an appointment because you're assuming its my modem? Plus it seems like your IT help doesn't even know what packet loss is. I have to explain twice what it is. How hard can it be to ask for a technician when it is my right as a customer? I'm paying on time and im paying it full. I am sure im not alone with this issue. Please act Cox
Bruce_Niere
5 years ago Place Internet
11KViews
1like
35Comments
Fortnite Packet Loss - Cox vs Verizon LTE
Here's a nice video showing the differences myself and many others are experiencing -- yet this is not a "COX problem." www.youtube.com/watch
402PrimeTime
7 years ago Place Internet
7.5KViews
0likes
1Comment
Periods of high latency & extremely slow speeds
Problem seems to have started popping up last tThursday, but since then my house seems to have periods of time where the network speed slows the a crawl andI'm barely able to use the network (and definitely unable to run any multiplayer games). I've tried a bunch of different simple fixes but to no avail, so I'm at a loss on what I should try next. Setup information: Modem/Router: AC1750 Wifi Cable Modem Model Wiring: Underground, resedential neighborhood Affected Connections: Wired and wireless Normal Speeds (wired): ~50 to 100 mbps download and 30ish upload Speeds during a bout of slowness: ~0.3 mbps download and 0.6 mbps upload What I've tried already Resetting the modem/router (on my end) Factory resetting the modem/router , netgear admin page shows connection is 'good' Unplugging the modem/router and waiting 3-5 minutes to plug back in Resetting the modem/router (on coxs end) Disabling wireless and testing only my wired connection Useful info? I noticed in this thread a guy says anything over 1-2ms on a ping to 192.168.0.1 is a problem, and here is my ping output: Pinging 192.168.0.1 with 32 bytes of data: Reply from 192.168.0.1: bytes=32 time=6ms TTL=64 Reply from 192.168.0.1: bytes=32 time=3ms TTL=64 Reply from 192.168.0.1: bytes=32 time=10ms TTL=64 Reply from 192.168.0.1: bytes=32 time=7ms TTL=64 Ping statistics for 192.168.0.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 3ms, Maximum = 10ms, Average = 6ms Here is also my connection information which I grabbed from my netgear admin panel: Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables UnCorrectables 1 Locked QAM 256 9 831000000 Hz 13.3 dBmV 38.6 dB 310 0 2 Locked QAM 256 10 837000000 Hz 13.1 dBmV 38.6 dB 324 0 3 Locked QAM 256 11 843000000 Hz 13.4 dBmV 38.9 dB 237 0 4 Locked QAM 256 12 849000000 Hz 13.0 dBmV 38.9 dB 246 0 5 Locked QAM 256 13 855000000 Hz 13.3 dBmV 38.9 dB 203 0 6 Locked QAM 256 14 861000000 Hz 13.1 dBmV 38.9 dB 196 0 7 Locked QAM 256 15 867000000 Hz 13.5 dBmV 38.9 dB 131 0 8 Locked QAM 256 16 873000000 Hz 13.0 dBmV 38.9 dB 128 0 9 Locked QAM 256 25 927000000 Hz 13.0 dBmV 38.9 dB 40 0 10 Locked QAM 256 26 933000000 Hz 12.9 dBmV 38.9 dB 47 0 11 Locked QAM 256 27 939000000 Hz 12.4 dBmV 38.6 dB 49 0 12 Locked QAM 256 28 945000000 Hz 11.9 dBmV 38.9 dB 52 0 13 Locked QAM 256 29 951000000 Hz 12.0 dBmV 38.6 dB 28 0 14 Locked QAM 256 30 957000000 Hz 12.0 dBmV 38.9 dB 9 0 15 Locked QAM 256 31 963000000 Hz 12.5 dBmV 40.3 dB 2 0 16 Locked QAM 256 32 969000000 Hz 12.3 dBmV 38.9 dB 8 0 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 4 2560 Ksym/sec 18400000 Hz 44.3 dBmV 2 Locked ATDMA 3 5120 Ksym/sec 23300000 Hz 44.3 dBmV 3 Locked ATDMA 2 5120 Ksym/sec 29800000 Hz 44.3 dBmV 4 Locked ATDMA 1 5120 Ksym/sec 36300000 Hz 44.3 dBmV Lastly, here's a tracert of google.com: Tracing route to google.com [2607:f8b0:4007:80d::200e] over a maximum of 30 hops: 1 4 ms 9 ms 6 ms 2600:8801:2980:81d:a02:8eff:fec6:6662 2 245 ms 119 ms 318 ms 2600:8801:29ff:ffff::1111 3 427 ms * 82 ms 2001:578:601:fffc:500::1c 4 24 ms 143 ms 30 ms 2001:578:604::1a 5 65 ms 48 ms 42 ms 2001:578:1:0:172:17:249:79 6 59 ms 110 ms 77 ms 2001:578:20:c100::5:1 7 184 ms 235 ms 48 ms 2001:4860:0:1004::e 8 43 ms 89 ms 59 ms 2001:4860::c:4001:13cf 9 45 ms 49 ms 309 ms 2001:4860::c:4000:de3d 10 215 ms 49 ms 332 ms 2001:4860::1:0:c432 11 * 78 ms 132 ms 2001:4860:0:110d::1 12 185 ms 94 ms 36 ms 2001:4860:0:1::1f01 13 372 ms 259 ms 50 ms lax28s10-in-x0e.1e100.net [2607:f8b0:4007:80d::200e] Trace complete. Any ideas on what I should try?
Syntaf
7 years ago Place Internet
7.3KViews
0likes
0Comments
High latency during online gaming.
Hello, As the title says, I have been suffering from severe lag and latency spikes almost constantly when playing online games with Blizzard servers. The time of day doesn't seem to affect it and doing generic router restarts doesn't make a difference. This has been going on for several weeks now and it is becoming unbearable. Any advice on how to fix would be appreciated.
Div1nium
5 years ago Place Internet
5.6KViews
1like
23Comments
Intermittent Latency
Has anyone else also experienced extreme packet loss and huge latency spikes over the last 8 months? I have put in a total of 17 tickets with Cox at this point and its the same exact story every time where someone comes to my house looks at the cables and tells me there is nothing wrong physically. I tell and show them all of the packet statistics i have captured over the last many months. They then tell me they will give me a call after talking to their engineers and I never get that call. Here I am at 9:00 PM still having issues after providing more proof than any customer should have ever provided. I know for 100% sure the issue lies on whatever the first hop is from my modem to whateverrouterthat it connects to. This is not a physical problem it is the equipment that cannot hold up to the bandwidth that is being pushed through it. I do not want anyone coming to my house again I just need a network engineer to please at least address this issue for me. If anyone has any guidance that has also went through this please let me know.
Kalebkk890
5 years ago Place Internet
5.3KViews
0likes
27Comments
Random latency spikes across all services.
Hello. I have been experiencing random latency spikes all throughout the day and evening on my internet service. At first I thought the issue was my cheap netgear router, so I replaced with an Asus RTN66U, still having issues. It is really annoying, especially when gaming. The last latency spike session, I ran a tracert towards a League of Legends Game server, see imgur link below. As you can see, latency changes as soon as it leaves my network. I should also note, that speedtests indicate I have a 60Mbps up/ 6Mbps down connection when there is no lag. During these latency sessions, speedtests indicate a much lower downlink speed. http://www.speedtest.net/my-result/5462365890 http://imgur.com/MW29FsH Here is a screenshot of the modem link levels, in case that helps. The downstream levels seem to be fluctuating a tiny bit, but from what I can see are well within normal operating limits. http://imgur.com/7cQb5J6 I have scanned all PC's on the network for malware, with no results found. I am unsure of what else to do. Any guidance would be appreciated. Please let me know if there is any more information needed. Thanks
SamuelF
9 years ago Place Archives
4.4KViews
0likes
8Comments
High latency on multiple games
Issue started ~6mo after a storm in my area and I've reached out to the techs at COX but no one has been able to help me out. Since then, I have replaced my modem twice, reset & updated my router and tested another router as well, replaced my Ethernet cable & the COAX, reloaded OS, installed an Ethernet card in my computer and the issue still persists. It persists throughout the day until late at night after 1am and in that time there are only 3 devices active on the internet. Issue occurs with the following games: Rocket League, Rainbow Six Siege, Apex Legends, Fortnite, and Killing Floor this is what I currently playing, im sure i'll get high latency on other games too.
VikA
6 years ago Place Internet
3.7KViews
0likes
8Comments
Latency Spikes Since About a Week Ago
Hello, everyone. My Preferred service was installed in the beginning of August. Everything was great and smooth with the exception of some random connection drops. A little over a week ago, I started experiencing very frequent latency spikes that have been greatly affecting my internet phone calls as well as online games. I visited the local COX Solutions Store, and they offered me to switch out my gateway to see if that was the problem. I told them, "First, let me reset my gateway, then I'll come back if that doesn't fix it." Today I switched out the gateway and I'm still having the latency spike problem. I have three other computers in my apartment that are all having the same issue. I performed a trace route test, shown below: Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Windows\system32>tracert google.com Tracing route to google.com [74.125.227.96] over a maximum of 30 hops: 1 3 ms 3 ms 3 ms 192.168.0.1 2 10 ms 19 ms 13 ms 10.17.128.1 3 11 ms 22 ms 11 ms ip68-1-11-12.at.at.cox.net [68.1.11.12] 4 28 ms 27 ms 28 ms 68.1.2.109 5 908 ms 41 ms 41 ms 72.14.212.233 6 65 ms 68 ms * 209.85.244.120 7 56 ms 54 ms 54 ms 209.85.240.91 8 62 ms 63 ms 63 ms dfw06s16-in-f0.1e100.net [74.125.227.96] Trace complete. C:\Windows\system32> I'm not an expert with analyzing these results, but that 908 ms jump looks like an issue. I also did a path ping test with an online game's server using their support page for guidance. They say that the results section should have 0% packet loss on all hops, but I'm seeing 100% packet loss on some lines, shown below: Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Windows\system32>pathping 63.240.104.93 Tracing route to 63.240.104.93 over a maximum of 30 hops 0 Storm [192.168.0.11] 1 192.168.0.1 2 10.17.128.1 3 ip68-1-11-12.at.at.cox.net [68.1.11.12] 4 68.1.2.109 5 207.86.210.9 6 207.88.14.182.ptr.us.xo.net [207.88.14.182] 7 207.88.14.189.ptr.us.xo.net [207.88.14.189] 8 192.205.36.101 9 cr2.dlstx.ip.att.net [12.122.100.90] 10 cr1.attga.ip.att.net [12.122.28.173] 11 cr2.wswdc.ip.att.net [12.122.1.174] 12 cr2.n54ny.ip.att.net [12.122.3.37] 13 gar1.nw2nj.ip.att.net [12.122.130.93] 14 12.122.251.10 15 * * * Computing statistics for 350 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 Storm [192.168.0.11] 0/ 100 = 0% | 1 57ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1 0/ 100 = 0% | 2 56ms 0/ 100 = 0% 0/ 100 = 0% 10.17.128.1 0/ 100 = 0% | 3 60ms 0/ 100 = 0% 0/ 100 = 0% ip68-1-11-12.at.at.cox.net [68.1.1 1.12] 0/ 100 = 0% | 4 103ms 0/ 100 = 0% 0/ 100 = 0% 68.1.2.109 0/ 100 = 0% | 5 99ms 0/ 100 = 0% 0/ 100 = 0% 207.86.210.9 0/ 100 = 0% | 6 --- 100/ 100 =100% 100/ 100 =100% 207.88.14.182.ptr.us.xo.net [207.8 8.14.182] 0/ 100 = 0% | 7 133ms 0/ 100 = 0% 0/ 100 = 0% 207.88.14.189.ptr.us.xo.net [207.8 8.14.189] 100/ 100 =100% | 8 --- 100/ 100 =100% 0/ 100 = 0% 192.205.36.101 0/ 100 = 0% | 9 --- 100/ 100 =100% 0/ 100 = 0% cr2.dlstx.ip.att.net [12.122.100.9 0] 0/ 100 = 0% | 10 --- 100/ 100 =100% 0/ 100 = 0% cr1.attga.ip.att.net [12.122.28.17 3] 0/ 100 = 0% | 11 --- 100/ 100 =100% 0/ 100 = 0% cr2.wswdc.ip.att.net [12.122.1.174 ] 0/ 100 = 0% | 12 --- 100/ 100 =100% 0/ 100 = 0% cr2.n54ny.ip.att.net [12.122.3.37] 0/ 100 = 0% | 13 --- 100/ 100 =100% 0/ 100 = 0% gar1.nw2nj.ip.att.net [12.122.130. 93] 0/ 100 = 0% | 14 --- 100/ 100 =100% 0/ 100 = 0% 12.122.251.10 Trace complete. C:\Windows\system32> As far as I can tell, my computer or network is not at fault, and it's something outside of my control that is causing these slowdowns. Can someone provide further analysis of these tests? Is there something I can do? Many thanks, Shiromage EDITED: Grammar and clarification
Solved
Shiromage
11 years ago Place Archives
3.3KViews
0likes
3Comments
Major Latency Issues
I've had a bit of a whirlwind experience lately trying to get support for this - hoping someone on the forums can take a look as my pleas have fallen on deaf ears by either calling or utilizing chat support. I started getting huge latency spikes, and with an approximately 3 year old modem, decided to upgrade. That didn't solve the issue. From my modem until about what looks like the last hop out of the COX network I am getting large latency spikes - enough to stop any streaming or kick me off of work VPN. The traces are as follows when I experience the issue (with some showing higher latency than these examples): Tracing route to google.com [172.217.9.174] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.1.1 2180 ms163 ms 393 ms 10.131.24.1 3 * * 10 ms 100.122.142.212 4 181 ms * 34 ms 100.122.141.76 5 156 ms 78 ms 36 ms dalsbbrj02-ae3.0.rd.dl.cox.net [68.1.5.134] 6 64 ms 62 ms 59 ms 209.85.172.68 7 45 ms 30 ms 28 ms 108.170.240.129 8 68 ms 25 ms 27 ms 72.14.238.57 9 165 ms 27 ms 194 ms dfw25s27-in-f14.1e100.net [172.217.9.174] Running an MTR yields this over a long period, with spike going into the 5-600 ms range: Host - % | Sent | Recv | Best | Avrg | Wrst | Last | | 192.168.1.1 - 0 | 2526 | 2526 | 0 | 0 |5 | 0 | | 10.131.24.1 - 1 | 2503 | 2497 | 7 | 12 | 204 | 76 | | 100.122.142.212 - 1 | 2499 | 2492 | 7 | 14 | 299 | 63 | | 100.122.141.76 - 1 | 2510 | 2506 | 9 | 18 | 509 | 21 | | dalsbbrj02-ae3.0.rd.dl.cox.net - 1 | 2503 | 2497 | 19 | 27 | 197 | 76 | | 209.85.172.68 - 1 | 2507 | 2502 | 19 | 27 | 231 | 74 | | 108.170.240.129 - 1 | 2496 | 2488 | 20 | 27 | 239 | 76 | | 72.14.238.57 - 1 | 2506 | 2501 | 19 | 26 | 388 | 39 | | dfw25s27-in-f14.1e100.net - 1 | 2506 | 2501 | 18 | 25 | 343 | 35 | A tech came out (before scheduled appt time) and said it was because of the brand of modem is a bad brand and I need a "panoramic modem", but that he put a filter on the line anyway - he also reiterated signal strength is good. Well, the issue existed with the previous modem I owned and this brand new one and they're both on the certified COX modem list. It seems like the node I may be peering to inside the COX network is overloaded or something? Any helpis highly appreciated!
giggidigoo
4 years ago Place Internet
2.9KViews
0likes
5Comments