Daily outages in my area. UNACCEPTABLE
There are daily internet outages in my area (92026) this is unacceptable! I need to work remotely and with 0.5Mbps upload speeds, it is impossible. I pay for 300 down/ 30 up speeds and rarely reach those speeds AND NO it's not my modem and I refuse to reboot the darn thing again! So far I have not seen any credit applied to my account for the lack of service or any notice of when the issues are going to be resolved permanently. You guys are pushing me to get ATT more every day and I hate ATT but this is just wrong. Get it together COX!!!!.
Cant connect to wifi hotspot
I have 5 bars of signal to the wifi hostpot and use it very often my nabors home wifi went out then when the home wifi was back up I could not connect to the cox hotspot and it has been 2 days it just says failed to get Ip adress across 3 devices I have forgot the network and tried getting closer even though I have full signal I just cant connect
82 year old mother charged for modem after turning it in a year ago
My 82-year-old mother had a "Mystery Charge" on her bill a month ago. She called Cox Billing Support, which is quite a time commitment, and was told by Kyle he was removing the charge from her account, gave her a confirmation number, and told her the next bill would show that all she owed Cox was her monthly charge. Next bill comes, and it says she has a past due on the "Mystery Charge". So today, we call Cox together. Now the charge is for a modem we turned in a year ago when we switched her to Panoramic Wi-Fi. We explained that we did not have the Cisco telephone modem as we turned it in when she began renting the Panaromic Wi-fi. After trying to get the gal to understand that the Panaramic Wi-Fi served as a telephone modem, she told me "you have the Cisco modem, I can see that it's on now." It wasn't , it isn't. Checked every cox plug in in the house. Not suprisingly, we did not have two modems connect to the cox service. I was explaining this and was disconnected. Called back. I asked the new Customer Service rep if she could see a Cisco modem live on the system from my Mom's residence. No. So I explained that we had a confirmation number saying this charge was being removed from the system. Suggested they pull up the recording of the conversation because they had "no record" of the credit. No can do. So now she said we needed to return the modem. I again stated that the modem was returned to the local store when we picked-up the Panoramic modem. Do you have the 1 inch x 1 inch receipt a year later? No. Who keeps these tiny scraps of paper. I asked if Cox showed my mom still having the modem, why they didn't contact us before now. No answer. I explained there was no reason for us to keep the modem. They have no value. But, I was told that without the 1 inch x 1 inch receipt there was nothing they could do for a 15-year-plus customer. So I asked when my Mom asked for her phone service to be switched from a land line to digital service, because she didn't. Cox forced her to switch to digital. Knowing she hadn't request the switch, I asked if I could get a copy of my mom's request that they install a modem. Said they couldn't. So I asked for a copy of what she signed saying she had received the modem. Said they couldn't. So I said then what proof do you have that she ever had the modem. And then I said, you know what, I'm going to trust you and believe that at one point this modem was in the house. Why can't you believe me when I assure you that the modem was returned? The modem has no value to my mother. I don't even think Cox still uses this modem. Neverthless, my mother has spent days looking for it despite the fact that I confirmed with her that she did indeed return it - I was with her. Thank you Cox for hassaling my elderly mother and sending her to bed with tears on multiple occasions.Thank you for charging my mother $122 for a modem that sells for $20. Thank you for charging a customer for outdated hardware that you will not use. Thank you for holding your customer responsible for bad record keeping. Thank you for neglecting to add equipment check-out and returns on your monthly bills so that customers have some way of knowing your service team neglected to enter the return or that record did not transfer to your master data system. Thank you for expecting your customers to hold on to 1" x 1" receipts to the end of time. Thank you.
150 bucks a month(Just NET) 150 calls to CSRs.. Net instability
Arris Router(Surfboard SB6190) + ASUS Router (RT-AC5300), beast equipment<which is the first to get the blame> Let start with the current issue, 150 bucks a month for 300 down and 30 up, or in my case 98 down and 0.07 up. Money well spent, huh? Kicker, this was happening last month, multiple calls, three techs, finally one replaced wires, and presto amazing month of net, and bammm back to square one. I have been a cust for over 10+years, referred so many people to the company, now I am about to switch to ATT 1gb down when they get here, cause this is the worse experience I had had, with no long term solution. Oh by the by, both modem and router are less than a year old, tech that came out tested my equipment (no issues). Which my IT degree can only take me so far, good thing the CSRs on the phone know to say you may need to buy a new modem everytime..
Tracert questions
I was receiving packet loss in a video game and several people suggested a tracert, can someone please tell me if anything is out of the ordinary? C:\Users\petti>tracert cox.com Tracing route to cox.com [45.60.49.167] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.1.1 2 128 ms 23 ms 14 ms 10.128.92.1 3 51 ms 29 ms 19 ms 100.127.76.40 4 53 ms 49 ms 98 ms 100.120.100.24 5 639 ms 598 ms 697 ms lag-103.bear2.Phoenix1.Level3.net [4.14.52.225] 6 37 ms * * ae-1-3512.ear4.LosAngeles1.Level3.net [4.69.211.210] 7 23 ms 23 ms 47 ms 4.7.26.34 8 33 ms 24 ms 54 ms 45.60.49.167 Trace complete. C:\Users\petti>tracert cox.com Tracing route to cox.com [45.60.49.167] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.1.1 2 12 ms 10 ms 44 ms 10.128.92.1 3 44 ms 125 ms 11 ms 100.127.76.40 4 36 ms 71 ms 138 ms 100.120.100.24 5 * 742 ms 699 ms lag-103.bear2.Phoenix1.Level3.net [4.14.52.225] 6 * * * Request timed out. 7 21 ms 21 ms 22 ms 4.7.26.34 8 35 ms 17 ms 46 ms 45.60.49.167 Trace complete. C:\Users\petti>tracert cox.com Tracing route to cox.com [45.60.49.167] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.1.1 2 31 ms 8 ms 9 ms 10.128.92.1 3 12 ms 13 ms 16 ms 100.127.76.40 4 23 ms 7 ms 15 ms 100.120.100.24 5 * 1046 ms 797 ms lag-103.bear2.Phoenix1.Level3.net [4.14.52.225] 6 * * * Request timed out. 7 30 ms 20 ms 20 ms 4.7.26.34 8 43 ms 22 ms 21 ms 45.60.49.167 Trace complete. C:\Users\petti>tracert cox.com Tracing route to cox.com [45.60.49.167] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.1.1 2 34 ms 13 ms * 10.128.92.1 3 31 ms 8 ms 68 ms 100.127.76.40 4 61 ms 14 ms 42 ms 100.120.100.24 5 737 ms 799 ms 699 ms lag-103.bear2.Phoenix1.Level3.net [4.14.52.225] 6 * * * Request timed out. 7 90 ms 27 ms 117 ms 4.7.26.34 8 23 ms 78 ms 43 ms 45.60.49.167 Trace complete.
Internet connectivity disconnects randomly every 5-30 mins
The line quality of the cable seems to disconnect the internet all the time causing annoying interruptions. I have to move the cable going from the wall to the modem and get the right spot for data to flow, if its in the wrong position it disconnects more often. The disconnecting randomly has started since December, but now its progressively getting worse. The modem/router is fine, we have a completely new one, ethernet cable is fine, only thing that affects the connectivity is the cable that runs through the attic and into the modem. Modem: Arris Touchstone TG2472 (When the network disconnects, Upstream channel 4 disappears, sometimes other upstream channels are gone as well. RF Parameters Downstream DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables Downstream 1 3 795.00 MHz -6.20 dBmV 37.36 dB 256QAM 3453705 245 841 Downstream 2 1 783.00 MHz -6.30 dBmV 37.36 dB 256QAM 1700216 250 931 Downstream 3 2 789.00 MHz -6.00 dBmV 37.36 dB 256QAM 1617842 10 34 Downstream 4 4 801.00 MHz -6.20 dBmV 37.64 dB 256QAM 1719611 101 1160 Downstream 5 5 807.00 MHz -5.80 dBmV 37.64 dB 256QAM 1443718 6 34 Downstream 6 6 813.00 MHz -5.80 dBmV 37.64 dB 256QAM 1356303 8 36 Downstream 7 7 819.00 MHz -5.50 dBmV 38.61 dB 256QAM 1387176 5 35 Downstream 8 8 825.00 MHz -5.30 dBmV 37.36 dB 256QAM 1470298 13 21 Downstream 9 17 879.00 MHz -5.00 dBmV 37.64 dB 256QAM 1482344 28 0 Downstream 10 18 885.00 MHz -5.00 dBmV 38.98 dB 256QAM 1383583 21 0 Downstream 11 19 891.00 MHz -4.70 dBmV 37.64 dB 256QAM 1360854 18 0 Downstream 12 20 897.00 MHz -4.70 dBmV 38.61 dB 256QAM 1390747 28 0 Downstream 13 21 903.00 MHz -5.00 dBmV 37.36 dB 256QAM 1354714 8 27 Downstream 14 22 909.00 MHz -5.30 dBmV 37.36 dB 256QAM 1574076 25 6 Downstream 15 23 915.00 MHz -5.60 dBmV 37.36 dB 256QAM 1320583 18 0 Downstream 16 24 921.00 MHz -5.50 dBmV 37.64 dB 256QAM 1433773 45 2 Downstream 17 33 357.00 MHz -1.50 dBmV 38.61 dB 256QAM 1611260 71 1133 Downstream 18 34 363.00 MHz -1.30 dBmV 38.98 dB 256QAM 1440345 89 958 Downstream 19 35 369.00 MHz -2.20 dBmV 38.61 dB 256QAM 1267953 96 939 Downstream 20 36 375.00 MHz -3.20 dBmV 37.36 dB 256QAM 1376897 140 1016 Downstream 21 37 381.00 MHz -3.70 dBmV 37.64 dB 256QAM 1274819 124 1081 Downstream 22 38 387.00 MHz -3.30 dBmV 37.64 dB 256QAM 1258900 108 1008 Downstream 23 39 393.00 MHz -2.70 dBmV 38.98 dB 256QAM 1220114 128 1102 Downstream 24 40 399.00 MHz -2.90 dBmV 38.61 dB 256QAM 1275356 255 903 Reset FEC Counters Upstream UCID Freq Power Channel Type Symbol Rate Modulation Upstream 1 3 32.20 MHz 42.75 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM Upstream 2 4 38.60 MHz 47.25 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM Upstream 3 2 25.80 MHz 37.50 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM Upstream 4 1 17.60 MHz 39.25 dBmV DOCSIS2.0 (ATDMA) 2560 kSym/s 64QAM Status System Uptime: 8 d: 23 h: 58 m Computers Detected: staticCPE(2), dynamicCPE(0) CM Status: OPERATIONAL Time and Date: Thu 2018-01-25 11:24:36 Interface Parameters Interface Name Provisioned State Speed (Mbps) MAC address LAN Port 1 Enabled Up 1000(Full) 38:70:0C:59:87:49 LAN Port 2 Enabled Down ----- 38:70:0C:59:87:49 LAN Port 3 Enabled Down ----- 38:70:0C:59:87:49 LAN Port 4 Enabled Down ----- 38:70:0C:59:87:49 CABLE Enabled Up ----- 38:70:0C:59:87:4A MTA Pass Down ----- 38:70:0C:59:87:4B Event Log: DOCSIS(CM) Events Date Time Event ID Event Level Description 1/25/2018 4:56 84000700 5 RCS Partial Service;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 5:12 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 5:34 84000700 5 RCS Partial Service;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 8:50 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 9:42 84000700 5 RCS Partial Service;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 10:45 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 10:51 82000300 3 Ranging Request Retries exhausted;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 10:51 82000600 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 10:51 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 10:57 84000700 5 RCS Partial Service;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 10:59 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 11:01 82000700 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 11:01 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 11:02 82000700 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 11:02 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 11:02 82000700 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 11:02 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 11:03 82000400 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 11:05 68000401 5 ToD request sent - No Response received;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 11:06 73040100 6 TLV-11 - unrecognized OID;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0;Very, very, very bad internet speed. Now Kbps and not MBPS
t just keeps getting worse. Now my download ranges from 141 to 525kpbswlhenit should be at 30 MBPS. They are supposedly working on the lines (about 6 weeks, since I filed a report with FCC) but just keeps getting worse no matter what they do. Even loaned me a panoramicmodemrouter to try (no better, just got worse) Just got my new bill and wonder why I am still paying for this service when it is non-existent. I can't even stream any shows as it says the speed is to slow. I am wondering why I even subscribe tointernetwith cox.???? I have been suffering from this since 2010. They just cannot get it fixed for me. I am disabled Senior and they are just bleeding me dry. They care for nobody only making money for Cox. Not even any discounts either for Seniors.:( Here is the report of myspeeds Showing results 1 to 4 of 4 Only Upload Only Download All Identifiers Dallas, TX Washington D.C. Seattle, WA Amsterdam, NL Singapore, SG San Jose, CA Global Multithread Melbourne, AU London, GB Hong Kong, CN San Francisco, CA New York, NY Frankfurt, DE Colorado Springs, CO Los Angeles, CA Stockholm, SE Miami, FL Tokyo, JP Sydney, AU Bangalore, IN Sao Paulo, BR Home Office Work School Laptop Netbook Bedroom Game Room Living Room Den / Study Garage Kitchen WiFi Location 1 Location 2 Location 3 Location 4 Location 5 Location 6 Location 7 Location 8 Location 9 Location 10 Android Detected iPad Detected iPhone Detected Miscellaneous TIME SIZE SPEED CONNECTID PROVIDER TID Sun Feb 25 2018 @ 1:57:11 am US 920 kB 521kbps65 kB/s 6245447828312 Cox Communications XRgo6ZiwB share Thu Feb 22 2018 @ 5:06:22 pm US 920 kB 585kbps73 kB/s 6245447828312 Cox Communications RLTacXwyk share Mon Feb 19 2018 @ 12:42:50 am US 11.3 MB 213kbps27 kB/s 6245447828312 Cox Communications kqXQbv5zD share Wed Feb 14 2018 @ 6:27:19 pm US 6.4 MB 141kbps18 kB/s 6245447828312 Cox Communications GWfk8E4ty share
Packet Loss During Peak Hours
Hey all, I've recently been experiencing packet loss specifically during peak hours (basically anytime after 5pm). I had a tech come and service our connection recently. He said the main line running to our house was going bad due to weathering. He replaced the line and said we should be good to go. That was not the case. We get packet loss all throughout the day ranging from 1%-3%. At peak hours it becomes constant and ranges from 6%-10%... Very annoying. When running a ping test just to google, I experience time outs. I'm pretty sure mypower levels are all good. I mentioned overloaded nodes to a tech on the phone and they said that could be the case but no one has mentioned how to resolve that or if they can resolve it? They said they would have a tech come and look at the area soon to see if they find anything but I never heard anything from them and the service has not improved. That was 2 weeks ago when I spoke to them. Very disappointing that Cox is one of the few internet providers in my area and they don't have a steady connection. Anyone have any helpful info/questions regarding this issue? I'm fairly certain the issue is not from my side but I'm also not sure what could be causing this on their end. Thanks.
Slow speed after 9 pm!
My internet severely slows in speed when I need it the most! The speed test shows 8-15 mbps for download and upload speeds. That's using Cox's own speed test! New router and modem. Ethernet and wifi. No other users online. Cleared cache history. Rebooted router and modem. I'm paying for 150 mpbs. The techs have come out multiple times, the last one being less than two days ago. Cox is going to get me fired from my job!!!