Internet Loses Connection Constantly
I keep losing internet connection about every 5 minutes during the evening. It's almost like it resets itself and then comes right back for another 5 minutes. Gets very annoying after a while. I have the following modem: Make and Model:DCI382R It's something wrong with the internet or the modem as it happens with all of my devices (laptop, phone, iPad, etc.). Is there something I can try or do I need a new modem/router? Thanks!13KViews0likes21Comments
Does Cox Limit the Number of Devices to Private Home Wi-Fi Router?
We have a cable modem and router (separate units) that we have supplied ourselves (that is, they are not ones we rent from Cox). Does Cox limit the number of devices (e.g. laptop, Macbook Pro, iPhones, iPads, Roku boxes, etc.) that I can connect to the internet through my router? I heard someone mention once that they had an issue with the number of devices that their ISP allowed them to connect to their Wi-Fi router, but I wasn't sure if that was something that Cox did or not.8.9KViews0likes1Comment
Internet connection slow
Having issues where my internet connection slows to a crawl. My upload speed test will return 0.01mbps. Having a hard time staying connected in online games and even browsing the internet. This happens randomly. Router is a Netgear nighthawk r7000. Modem Netgear CM500 Both are new. Issues were happening before they were replaced.4.8KViews0likes13Comments
Internet disconnect:Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Recently upgraded to gigablast and network has been dropping every night with the message in the event log on the modem: Thu Nov 22 16:53:21 2018 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=00:40:36:4f:98:d9;CMTS-MAC=b4:de:31:2b:92:3e;CM-QOS=1.1;CM-VER=3.1;" Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;" Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv4" Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=;CM-QOS=1.1;CM-VER=3.1;" I blanked out my mac in the above with the exception of the one with the 0's, that actually reads like that. If you need my mac let me know and i can pm/email it. Connection info: Startup Sequence Startup Step Status Comment Acquire Downstream Channel 783000000 Hz Locked Upstream Connection OK Operational Boot State OK Operational Configuration File OK ^1/4C52B21D/180/001 Security Enabled BPI+ Connection Status System Up Time 0 days 00h:11m:52s.00 Network Access Allowed Downstream Bonded Channels Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected 1 Locked QAM256 1 783.0 1.0 41.3 748 6 2 Locked QAM256 2 789.0 0.9 41.2 907 17 3 Locked QAM256 3 795.0 0.8 41.1 1051 112 4 Locked QAM256 4 801.0 0.7 41.0 990 354 5 Locked QAM256 9 831.0 0.6 40.9 1105 2329 6 Locked QAM256 10 837.0 0.8 41.0 1155 2850 7 Locked QAM256 11 843.0 0.7 41.1 1110 3261 8 Locked QAM256 12 849.0 0.9 41.0 1126 3799 9 Locked QAM256 17 879.0 0.7 40.9 1341 4992 10 Locked QAM256 18 885.0 0.7 40.8 1341 5133 11 Locked QAM256 19 891.0 0.7 40.7 1354 5258 12 Locked QAM256 20 897.0 0.6 40.4 1370 5356 13 Locked QAM256 21 903.0 0.5 40.6 1336 5427 14 Locked QAM256 22 909.0 0.6 40.4 1350 5338 15 Locked QAM256 25 927.0 1.1 40.2 1187 4786 16 Locked QAM256 26 933.0 1.2 39.8 1174 4622 17 Locked QAM256 27 939.0 1.5 39.6 1220 4316 18 Locked QAM256 28 945.0 1.5 39.0 1149 3927 19 Locked QAM256 29 951.0 1.5 38.7 981 3406 20 Locked QAM256 30 957.0 1.7 38.8 1147 2749 21 Not Locked Unknown 33 357.0 0.0 0.0 0 0 22 Not Locked Unknown 34 363.0 0.0 0.0 0 0 23 Not Locked Unknown 35 369.0 0.0 0.0 0 0 24 Not Locked Unknown 36 375.0 0.0 0.0 0 0 25 Not Locked Unknown 37 381.0 0.0 0.0 0 0 26 Not Locked Unknown 38 387.0 0.0 0.0 0 0 27 Not Locked Unknown 41 405.0 0.0 0.0 0 0 28 Not Locked Unknown 42 411.0 0.0 0.0 0 0 29 Not Locked Unknown 43 417.0 0.0 0.0 0 0 30 Not Locked Unknown 44 423.0 0.0 0.0 0 0 31 Not Locked Unknown 45 429.0 0.0 0.0 0 0 32 Not Locked Unknown 46 435.0 0.0 0.0 0 0 33 Locked OFDM PLC 159 300.0 -50.8 0.0 0 0 Upstream Bonded Channels Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV) 1 Locked SC-QAM 1 5120 19.6 48.5 2 Locked SC-QAM 2 5120 26.0 49.0 3 Locked SC-QAM 3 5120 32.4 49.0 4 Locked SC-QAM 4 5120 38.8 49.04.1KViews0likes4Comments
SB 6141 firmware
I purchased a brand new white Motorola SB 6141 in November. Everything was running great with it until mid to late January. Since then at least once a week the modem reboots itself. Ive had 2 techs out in the last 2 weeks and they say everything is fine with the line. In fact the one that was out today said that the modem has been up for 22 days. I showed him the logs on the modem where there are t4 timeouts and reboots as recent as yesterday. I was told it could be due to the RG59 cabling in my unit. I find this hard to believe since in the 12+ years Ive lived here I can count on 1 hand the number of times Ive had internet issues. Ive read that there is updated firmware available but everyone Ive spoken on the phone says theres no update available. Is the firmware only available to certain regions? The current firmware on my modem: SB_KOMODO-1.0.6.12-SCM00-NOSH Boot Version: PSPU-Boot(25CLK) 1.0.12.18m3 Hardware Version: 7.0 Serial Number: 374781421200029210020022 Firmware Build Time: Mar 12 2013 17:48:19 Most recent logs from the modem: Mar 03 2015 17:33:01 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=68:ef:bd:85:9a:b3;CM-QOS=1.1;CM-VER=3.0; Mar 03 2015 17:33:01 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=68:ef:bd:85:9a:b3;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:15 6-Notice N/A Cable Modem Reboot due to T4 timeout ;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=68:ef:bd:85:9a:b3;CM-QOS=1.1;CM-VER=3.0; Mar 03 2015 17:32:17 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=68:ef:bd:85:9a:b3;CM-QOS=1.1;CM-VER=3.0; Mar 03 2015 17:29:22 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=68:ef:bd:85:9a:b3;CM-QOS=1.1;CM-VER=3.0; Mar 03 2015 17:29:22 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=68:ef:bd:85:9a:b3;CM-QOS=1.1;CM-VER=3.0; Mar 03 2015 17:29:21 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=68:ef:bd:85:9a:b3;CM-QOS=1.1;CM-VER=3.0; Mar 03 2015 17:29:21 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=68:ef:bd:85:9a:b3;CM-QOS=1.1;CM-VER=3.0; Mar 03 2015 17:29:20 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=68:ef:bd:85:9a:b3;CM-QOS=1.1;CM-VER=3.0;4.1KViews0likes6CommentsInternet disconnections Frequently
Hello my internet connection has been very unstable lately, it is getting disconnected and reconnected within 1min, it is getting disconnected even from very light use. I live in Tucson Arizona area, I have cox ultimate internet, aCisco DPC3010 modem, and alinksys ac1200+ router.3.4KViews0likes9Comments
connection optimizer
why does the connection optimizer you have only work on windows xp and internet explorer? do you actually still have customers who use windows xp? (that operating system is over a decade old at this point) or are you just trying to not offer a real connection optimization service. considering you are a tech company it makes no sense why you would intentionally offer services that are out of date. please fix this.3.4KViews0likes4Comments
Upgrade Firmware for Cisco DPC3825
I've been experiencing inconsistent download and upload speeds the past few days. I've done a few speed tests throughout the past few days and my download speed is, for the most part, fine and sort of consistent. Usually about 30-40 MBPS. As for my upload speed, it is very inconsistent and is constantly dropped. Making it difficult to load pages, watch videos, stream, game, etc. It sometimes will drop to as low as under 1 MBPS. It varies from high 20's to around 15-20, below 10's etc. I've tried resetting my router using the reset button, unplugging the power cord and even tried a hard reset, but to no avail. I've googled around and read some discussions and thought it may be that my router needs an upgrade on its firmware. I see that you guys do that automatically, but a few devices may fall behind here and there and I was wondering if that was the problem with my case.3.2KViews0likes3CommentsMultiple technicians and BBB complaint
I've had a total of 5 techs in my home and 3 line techs out. I'm being told this is a distribution problem. There is a representative i have been in communication with due to the BBB complaint. Basically going on 3 months with this issue and nothing has improved. I'm paying for COX Ultimate and intermittently i am barely able to get 10 mbps down and 5 up. Someone needs to actually fix this problem. Look at the entire issue and come to a conclusion. I just now lost connection to everything i was doing and then it immediately reconnects. I have been pressured into purchasing a new modem to the tune of $99. Nothing has improved. I've now filed an FCC complaint as well.2.9KViews0likes4Comments