Packet Loss issues
Hello, I have been living in myapartment building for almost 2 years now and I have been having horrible and inconsistent packet loss. The inconsistency has made it hard for me to get a tech to find any issues. I have had a tech come out twice now and report speeds are just fine. My issue however is not my speed. It is my high amount of packet loss. My setup: Modem: Arris SB8200 Router: Netgear Nighthawk XR500 All devices are brand new and have been replaced. Below are some tests done on ping plotter directly connected to mymodem. All tests are wired. Packet loss connected directly to a modem: https://imgur.com/a/6L6M0ZX https://imgur.com/P13w4B1 https://imgur.com/7G2cP5H https://imgur.com/fM8z15D https://imgur.com/EjDVRDt Here is a simple ping to google from my terminal: https://imgur.com/eGiYKE7 Can anyone advise on what to do next? I am not sure how I can show this to a tech because whenever they come out they tell me my speeds are fine.
High Latency on Zayo Servers
I am experiencing high ping when routing through the Zayo servers. I understand that this is outside of the Cox network. However, this does not mean that it is outside of Cox responsibility. I have provided evidence below. 1 10.71.112.1 (10.71.112.1) 8.596 ms 9.023 ms 8.370 ms 9.492 ms 8.875 ms 7.436 ms 9.481 ms 8.135 ms 7.704 ms 7.960 ms 8.686 ms 8.693 ms 8.378 ms 7.611 ms 8.309 ms 7.273 ms 14.533 ms 9.139 ms 8.185 ms 8.290 ms 8.900 ms 9.226 ms 7.718 ms 7.745 ms 8.195 ms 8.642 ms 8.310 ms 8.960 ms 8.619 ms 7.707 ms (0% loss) 2 100.120.104.40 (100.120.104.40) 11.215 ms 8.455 ms 9.510 ms 8.003 ms 9.429 ms 9.457 ms 10.119 ms 9.681 ms 9.208 ms 9.844 ms 9.283 ms 8.730 ms 9.964 ms 10.714 ms 10.871 ms 9.902 ms 11.523 ms 9.962 ms 9.247 ms 10.032 ms 21.252 ms 13.209 ms 10.421 ms 10.820 ms 8.455 ms 12.465 ms 7.834 ms 9.121 ms 8.541 ms 9.749 ms (0% loss) 3 100.120.104.16 (100.120.104.16) 29.192 ms 36.644 ms 31.322 ms 12.575 ms 16.628 ms 10.000 ms 13.662 ms 10.418 ms 16.877 ms 9.642 ms 12.178 ms 20.408 ms 14.927 ms 16.290 ms 14.301 ms 13.041 ms 14.857 ms 12.432 ms 11.400 ms 9.852 ms 18.458 ms 12.678 ms 17.096 ms 25.128 ms 11.352 ms 12.996 ms 10.874 ms 18.433 ms 14.839 ms 17.048 ms (0% loss) 4 langbprj01-ae1.rd.la.cox.net (68.1.1.13) 11.646 ms 11.654 ms 7.564 ms 17.753 ms 7.503 ms 10.999 ms 11.099 ms 13.761 ms 10.428 ms 22.447 ms 10.336 ms 11.551 ms 11.008 ms 11.533 ms 11.939 ms 15.063 ms 12.447 ms 9.957 ms 11.409 ms 11.582 ms 16.952 ms 11.032 ms 13.951 ms 28.284 ms 20.142 ms 52.449 ms 57.421 ms 19.257 ms 19.596 ms 26.086 ms (0% loss) 5 * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * (100% loss) 6 ae19.cs1.lax112.us.zip.zayo.com (64.125.25.122) 72.651 ms 73.070 ms 72.851 ms 72.553 ms 74.269 ms 75.760 ms 76.689 ms 74.885 ms 73.473 ms 72.814 ms 74.608 ms 73.387 ms 73.002 ms 72.485 ms 72.797 ms 74.107 ms 82.961 ms 74.058 ms 70.407 ms 76.351 ms 72.602 ms 74.070 ms 74.188 ms 73.582 ms 74.005 ms 73.179 ms 72.563 ms 72.393 ms 76.504 ms 78.359 ms (0% loss) 7 * ae3.cs1.dfw2.us.eth.zayo.com (64.125.29.52) 74.323 ms 73.524 ms * 74.683 ms 76.467 ms * 75.230 ms 75.760 ms 72.947 ms 74.882 ms 74.443 ms 80.905 ms 74.983 ms 72.453 ms 73.238 ms 75.181 ms 74.197 ms * * 74.280 ms 73.269 ms 74.264 ms 73.280 ms 75.032 ms * 73.035 ms * 76.035 ms 74.816 ms (23% loss) 8 * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * (100% loss) 9 ae22.er2.iad10.us.zip.zayo.com (64.125.29.121) 76.805 ms 75.153 ms 72.885 ms 75.423 ms 73.873 ms 72.780 ms 75.233 ms 74.022 ms 74.763 ms 75.055 ms 72.813 ms 76.972 ms 76.939 ms 75.736 ms 73.975 ms 75.486 ms 80.371 ms 75.235 ms 87.911 ms 76.309 ms 76.662 ms 75.909 ms 92.660 ms 74.686 ms 75.497 ms 75.031 ms 73.762 ms 75.843 ms 70.581 ms 74.126 ms (0% loss) 10 64.125.199.190.t00673-02.above.net (64.125.199.190) 75.352 ms 71.870 ms 75.033 ms 74.572 ms 76.318 ms 74.532 ms 74.824 ms 75.354 ms 76.597 ms 76.095 ms 76.615 ms 77.384 ms 74.455 ms 74.703 ms 75.550 ms 75.095 ms 75.864 ms 75.205 ms 74.946 ms 74.792 ms 74.162 ms 75.517 ms 75.113 ms 74.982 ms 76.802 ms 74.827 ms 73.333 ms 76.487 ms 78.395 ms 74.536 ms (0% loss) 11 159.153.92.98 (159.153.92.98) 73.877 ms 79.487 ms 76.511 ms 73.885 ms 75.802 ms 74.614 ms 77.553 ms 77.545 ms 81.472 ms 75.469 ms 76.341 ms 75.133 ms 75.660 ms 72.136 ms 74.453 ms 75.520 ms 74.023 ms 83.018 ms 76.290 ms 75.414 ms 76.183 ms 76.596 ms 76.314 ms 76.527 ms 75.594 ms 74.747 ms 75.978 ms 74.480 ms 76.539 ms 74.293 ms (0% loss)High Latency/Ping
I have been dealing with a very poor internet connection with very high latency/ping for over a year(especially bad in the last 6 weeks). A technician came out today. He said the signal going from the modem to cox was weak, then spent 40 minutes changing wires in the cable box outside. He then said things should be fine and left before we could even see if the "solution" worked. Of course,the problem is still there, if not worse. Online games are unplayable, voice comms online are impossible, and videos are struggling to buffer. I've run twp tracerts to google, one to overwatch (blizzard), and one to discord (voice chat). Tracing route to www.google.com [2607:f8b0:4007:80c::2004] over a maximum of 30 hops: 1 2 ms 5 ms 2 ms 2600:8800:5e02:7800:bea5:11ff:fef1:fb0e 2 52 ms 18 ms 59 ms 2600:8800:5e7f:ffff::1111 3 57 ms * * 2001:578:801:fffc:a00::32 4 22 ms 40 ms 68 ms 2001:578:900:4::1a 5 52 ms 59 ms 49 ms 2001:578:1:0:172:17:249:32 6 133 ms 50 ms 27 ms 2001:4860:1:1::1308 7 61 ms 28 ms 25 ms 2607:f8b0:8256::1 8 82 ms 28 ms 65 ms 2001:4860:0:1::102e 9 27 ms 42 ms 41 ms 2001:4860:0:1::2db 10 28 ms 29 ms 25 ms lax17s15-in-x04.1e100.net [2607:f8b0:4007:80c::2004] Trace complete. Tracing route to google.com [2607:f8b0:4007:80c::200e] over a maximum of 30 hops: 1 3 ms 3 ms 3 ms 2600:8800:5e02:7800:bea5:11ff:fef1:fb0e 2 157 ms 37 ms 70 ms 2600:8800:5e7f:ffff::1111 3 137 ms * * 2001:578:801:fffc:a00::30 4 21 ms 14 ms 37 ms 2001:578:900:4::18 5 91 ms 91 ms 63 ms 2001:578:1:0:172:17:249:32 6 54 ms 344 ms 204 ms 2001:578:20:a000::a 7 55 ms 240 ms 162 ms 2607:f8b0:821a::1 8 106 ms 47 ms 71 ms 2001:4860:0:110d::1 9 63 ms 38 ms 197 ms 2001:4860:0:110d::13 10 36 ms 58 ms 31 ms 2001:4860::c:4000:de41 11 33 ms 56 ms 99 ms 2001:4860::9:4000:de3f 12 45 ms * * 2001:4860:0:110f::1 13 64 ms 26 ms 32 ms 2001:4860:0:1::2d9 14 25 ms 42 ms 82 ms lax17s15-in-x0e.1e100.net [2607:f8b0:4007:80c::200e] Trace complete. Tracing route to 24.105.30.129 over a maximum of 30 hops 1 4 ms 2 ms 2 ms 192.168.0.1 2 40 ms 59 ms 77 ms 10.129.180.1 3 81 ms 44 ms 145 ms 100.127.76.50 4 93 ms 171 ms 94 ms 100.120.100.28 5 * 144 ms 102 ms 68.1.4.252 6 73 ms 29 ms 51 ms 68.105.30.130 7 34 ms 57 ms 30 ms ae1-br02-eqla1.as57976.net [137.221.68.35] 8 26 ms 38 ms 25 ms 137.221.68.93 9 42 ms 39 ms 31 ms 24.105.30.129 Trace complete. Tracing route to us-west427.discord.gg [162.245.205.15] over a maximum of 30 hops: 1 4 ms 2 ms 4 ms 192.168.0.1 2 103 ms 48 ms 91 ms 10.129.180.1 3 102 ms 66 ms 32 ms 100.127.76.50 4 53 ms 86 ms 293 ms 100.120.100.28 5 28 ms 149 ms 46 ms 68.1.4.252 6 * 135 ms 151 ms 68.105.30.138 7 * * 63 ms hosted-by.i3d.net [162.245.205.15] Trace complete. At this point, Ifeel defeated and amconsidering switching internet providers. Anyone have any advice? I have already changes coaxial cables, removed splitters, switched routers/modems...etc.