Recent Discussions
Cox email re: Alureon / TDSS Virus
We run Fedora and Ubuntu systems on our computers. I grep'd both machines looking for key words and I didn't find anything. We also use Apple Ipad, but that's running OS X. From what I read, this virus affects windows XP thru windows 8. Can Cox pinpoint which MAC address on our network tripped the signal that caused us to get the email? Our Epson printer, maybe? Thanks, Paul Freeman
Getting "Connection Refused" in Mozilla Thunderbird IMAP account
I need to maintain two email accounts, the "other" account is at gmail.com (Google). I use IMAP, and leave mail on the servers because I don't have all that much disk space. Starting around 23-24 July, I started having problems with the gmail account. Not the issue here, of course. Suddenly today (2l July), I get "Connection Refused" in Thunderbird on both accounts. I'm not even sure how to diagnose the problems. TIA for any and all assistance.
Email quota too low
I hope there is someone reading these who can make a difference. I just wasted an hour of my life on the phone with tech support tier 1, loyalty department and then back the tech support tier 2. If I could see them on the other end, I'm sure they were just shrugging their shoulders. I've been a Cox subscriber for almost 25 years. Since that time the email quota has been 2GB. Over time, emails are accumulated, stored in folders and kept as archives just in case they are needed. Disk space today is cheap and 2GB is very old fashioned. Today we talk about storage in the Petabytes (I work for a research lab in IT so don't even go there). Even Google gives 5GB for their free email accounts. We need more quota space in the email accounts. Offline archiving is not a good option in the mobile world we live in. Access from mobile devices and laptops is essential, but an offline archive could only be viewed on that computer where the archive is stored. I have 20GB of space at my disposal with 10 Cox email accounts. I've kind of figured out a way, but it's a horrible solution. I've created other email accounts and just added those as IMAP accounts so emails can be moved around. This is a burden on the end user. Would someone either (1) figure out how to increase quotas or (2) let the end user create whatever email accounts they want and assign a portion of the 20GB available to them? What's the difference if I have 1 account with 20GB or 5 accounts with 4GB or some combination. Cox needs to invest in time and technology to be a player in the email provider market. Another option, besides just trying to sell me the Ultimate or Gigaspeed packages (which I don't need) is to possibly automatically increase the quota every year as a loyalty bonus. Customers have the option to go somewhere else. It's a hassle to change email addresses and Internet providers, but is possible. Keep that in mind, Cox.
Europe email
I am in Europe (Austria right now) and it seems Cox is blocking all my outgoing emails from my email account. Why is this? What can I do to stop this blocking? Is there something I am not doing correctly? It also seems I can't log into webmail. I try to login and all I get is "This webpage is not available".
Switching email address from POP3 to IMAP
The instructions in this article http://www.cox.com/residential/support/internet/article.cox?articleId=db0c9270-b1d9-11e2-d072-000000000000 do not work. When I try to create a new email address with the same address as an existing email per those directions using Internet Tools at https://myaccount.cox.net/internettools/email/email.cox I get the error message "The username is not available. Please choose another." I would like to convert my Cox.net email addresses from POP3 to IMAP. How do I do that? Thanks, Laura