Importing Contact Lists to Cox Webmail
Why doesn't the import function work for importing a csv list of email addresses? I keep getting the message ""Could not translate a single column title. Is this valid CSV file?", even though my csv file is valid. I even tried saving the file in notepad, but that version would not import either. I have saved my contact list which is an Excel spreadsheet in CSV format, but it will not import, leaving with the above message each time I try. Why is it doing this?Solved8.3KViews0likes5Comments
No incoming or outgoing email
I have not been able to send or receive email through cox since Thursday at 4am. I've tried using the email app on my phone with mobile data, the wifi at my house via Cox and the internet at my work as well. No email at all. When I call, they tell me they are working on it? Any suggestions or anyone else experiencing this? I am beyond frustrated. Can't do work or personal!6.8KViews0likes23CommentsCan't send e-mail using Outlook, Mail (OS10.11.6) or Mail (iOS)
Okay, please bear with me cause this post will be somewhat long. Problem in a nutshell: I haven't been able to send e-mails since June 1st, 2017. I've chatted online with two tech reps, and today I discussed the issue on the phone with a fellow named Ron. Here's some info from the second online chat: Dear Cox, I chatted with one of your tech reps yesterday regarding my inability to send e-mails. After a lot of back & forth re: making sure that I had the correct POP e-mail account settings, she eventually found out and then told me that Cox was in the process of updating their “e-mail platform,” and that I should try again in a few hours. Could you please update me re: the status of this; it’s a day later and I’m still unable to send e-mails. Here’s the background info re: my issue: I am currently not able to send outgoing mail, although I was able to send mail on May 30th. I’m using Outlook 2011 as my e-mail client. My OS is El Capitan 10.11.6. I’m able to receive messages. I believe I have the correct POP settings as specified on your website page “Cox Email Server Settings.” When attempting to send an e-mail I get the following error: fed1rmimpo209.cox.net cox connection refused from 68.6.118.7 It’s very strange that I was able to send e-mails up to May 30th, but not able to June 1st. Please advise and update; any assistance and new info would be greatly appreciated! After waiting a day with no feedback or resolution, I started another chat, opening dialog as follows: Hello, there’s been an ongoing problem with me not being able to send e-mails using Outlook 2011 on my Mac-Mini (El Capitan, 10.11.6). I’ve chatted with several people to date, and have confirmed that I have the correct POP settings for my Cox account. The last person I spoke with submitted a support ticket, and said I’d have a reply within 48 hours; the support ticket was issued on June 2nd and I have yet to hear from anyone, so I’m starting to get somewhat frustrated. I’d greatly appreciate if you could get me an update. The problem started on June 1st. I was able to send e-mails before that date without any problems. Please help! I was eventually told that the problem was with Cox's servers and that the issue would be resolved within 24 hours. 48 hours later, I'm still not able to send e-mails. So today, I called Cox and had a long discussion with the aforementioned Ron. We did a lot of tests, tried different port settings, etc. and he came to the conclusion that the problem was with my Outlook application (which I was doubtful of, but heck, I'm no techie). I decided to test Ron's theory and did a test run using my Mac's Mail Application, which to date I hadn't used. Not surprisingly, I was unable to send e-mails using Mac Mail either! Again, I tried various outgoing server settings, all with the same negative results. Just to take it one step further, I attempted to set up the Mail program on my iPad, which to date I'd never used. This also failed, giving me the following message: "The SMTP server "smtp.cox.net" is not responding; etc, etc. While doing all these tests I also performed extra steps like taking Outlook and Mail offline after making account changes, deleting outbox messages and creating new ones for testing, etc. Which leads me to the conclusion that there is indeed something wrong on Cox's end, as I was originally told during my second online chat. I'm hoping someone on this forum can provide some insight, as I'm going a bit crazy not being able to send e-mails, and Cox support has been useless to date. I may have to start using Cox's Web Mail application to send e-mails (which works) but I'd really prefer to use my desktop's Outlook application! Any help and insights will be greatly appreciated!! Thanks, David6.4KViews0likes10Comments
Outlook says my Cox email settings are "out of date"
I have a new PC and am adding my email addresses to Outlook. Others have loaded fine but my three Cox accounts -- though they are loaded on Outlook -- have not populated with my emails. The program keeps telling me that my Cox account settings are "out of date." The only thing I see that's under my control is changing from Classic to Expanded format, which didn't solve the problem. Any ideas? Thanks!5.4KViews0likes5CommentsTransferring emails from one Cox account to another Cox account
I've probably spent the past 4 hours going through this entire forum, trying to find anything that could be a useful answer to me, but in the end I can only find vague responses and possibly outdated solutions. Furthermore, in light of my experience with tech support so far, I have just a sliver of hope that things will turn out how I'd like them to. My situation as it currently is: I have recently moved out of my parents home into my first apartment. They have been Cox customers for many years and my new home also has Cox in the area. So I too became a Cox customer and I now have my own account. For the last 8 years or so I had two personal email addresses that were created under my father's Cox account. Now that I have my own I would like to transfer those two email addresses to my own account. I'd prefer to not need to create a new Cox/email ID and keep the history I have with those two emails. What we've done thus far: A representative I was chatting with while seeking help with turning on my internet service assured me this would be possible after my father authorizes the transfer from his end. I informed my father of this. A representative my father spoke with over the phone assured him this should be possible, however, only by transferring all the emails on his account to mine, not just the two. He was actually in preparation of closing his Cox account for a move he will be making in the future from now. My father thought this would work out fine because of this. No loss to him, right? So that call ended, and a few days later he finishes these preparations and then calls back to Cox. After being left on hold for some period of time, he gets to the last representative we had contact with. He is told something of this nature by the representative: "I'm going to attempt the transfer, but if I get an error, I'll say it's not possible and stop there." The person on the other end of the line tries and then, "Well, I hit an error. We can't do this." I would love to know some more information about why we are seemingly unable to transfer the email accounts. And, if it actually is possible, what unholy pagan rituals must we enact to get this working. Or, within the past two years, have things changed to the point where this is just not possible to do anymore? I do know of a method to keep the emails backed up by using Outlook to download them all, and then deleting the email on my father's account. But, I still don't want to risk losing the address for unforeseeable amounts of time or risk any services I have tied to those emails be lost to me. Which brings me to this forum. As I said in the beginning, I've browsed this forum for anything that could be of use to me. From what I've read, most answers within the past three years could probably be paraphrased as this: "Yes, it is possible. Only under the condition that the new Cox account doesn't have a primary User ID to login with yet. However, it is just easier to backup the email history with software such as Outlook or Thunderbird and then delete the email from the first Cox account. In this case, all contacts and emails would be erased. From there, after at least 24 hours, on the second Cox account, you create the login using the User ID which should be by now released." I just want some clarification on the subject dated here in 2017. A checkpoint for technical support if anybody in the future has the same issues as I am having since it would seem my experience differs from those in the past. Also, call me stubborn, but, if it's possible could we please rule out deleting the address?Solved5.3KViews0likes1Comment
Sending email with large distribution list - kicked back as spam
How can I send a weekly newletters to a large group (100 to 150) on a distribution lists and not getting kicked back as spam. I have done this successfully for years. Yesterday, one of my sends was kicked back. and am not able to send. I split the 140 members into two lists of 70 and tried to send them as two emails. Still a kickback.5KViews0likes7CommentsEmail not opening
Hello, for the past several days while out of town I am unable to get my email to open. I am able to pull up cox.net, login and then it shows I have 1,641 emails. However when I click on the envelope picture to open the email I get a page that shows three continues circles rotating and the email messages never appear on my screen. Please advise what has happened a I need to be able to remotely access my email. Thank you5KViews0likes7CommentsSaved emails in my personal folders in Old Cox email app are missing in same folders in New Cox Email app, how do I get them back?
I've always stored emails I need to save in separate folders and I have around a dozen of them. I noticed that when all the Cox internet users were switched over to the new email app that all the data in my folders went missing. I never used the Cox Cloud backup that's going away, I stored my emails in folders on the Cox email web residential web site URL/app using my browser. The went missing when the old Cox email app was discontinued and replaced by the new Cox email app. I access Cox Email through the internet URL not through an email client on a PC or tablet. How do I get my folder emails I had stored on the old Cox Email web site back and show stored for access in the new Cox Email app?? Thanks!4.7KViews0likes3CommentsAuthentication Failure
I am having problems using my alias account which is ***@cox.net through my gmail. It worked perfectly for the last couple of years and then just stopped. I get this message: "Delivery incomplete. There was a temporary problem delivering your message to ....The response from the remote server was:454 4.7.0 ... authentication failure : try again later". So I deleted the "send as" email address in my gmail settings and then tried to add it back to see if that helped. Now I can't even do that. I keep getting this message. Authentication failed. Please check your username/password. Server returned error: "454 4.7.0 ... authentication failure : try again later code(454) " I've read a lot of these posts and I think I have really tried everything. My password is correct (yes, I've used it to sign in at Cox.net) and I've tried my user name with and without the @cox.net. "smtp.cox.net" is correct and I've tried both SSL 465 and TLS 587. As per another of these posts I've tried doing it through an incognito window. I really need help, please!!! Thanks.4.6KViews0likes5CommentsOutlook unable to send emails
I am using Outlook 2013 on a Surface running Windows 10. The error message I get when testing send message is: Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). My Outlook email box is configured to use POP3 (port 110) and SMTP (port 25). My username and password are specified for both receiving and sending. When I use the same settings on my Sprint cell phone network, Outlook works just fine. I therefore assume this is a Cox configuration issue. If you need additional information, just ask, as I am in IT professional, and am willing to work with you to resolve this issue. Please advise.4.2KViews0likes6Comments
