Recent Discussions
Can't send e-mail using Outlook, Mail (OS10.11.6) or Mail (iOS)
Okay, please bear with me cause this post will be somewhat long. Problem in a nutshell: I haven't been able to send e-mails since June 1st, 2017. I've chatted online with two tech reps, and today I discussed the issue on the phone with a fellow named Ron. Here's some info from the second online chat: Dear Cox, I chatted with one of your tech reps yesterday regarding my inability to send e-mails. After a lot of back & forth re: making sure that I had the correct POP e-mail account settings, she eventually found out and then told me that Cox was in the process of updating their “e-mail platform,” and that I should try again in a few hours. Could you please update me re: the status of this; it’s a day later and I’m still unable to send e-mails. Here’s the background info re: my issue: I am currently not able to send outgoing mail, although I was able to send mail on May 30th. I’m using Outlook 2011 as my e-mail client. My OS is El Capitan 10.11.6. I’m able to receive messages. I believe I have the correct POP settings as specified on your website page “Cox Email Server Settings.” When attempting to send an e-mail I get the following error: fed1rmimpo209.cox.net cox connection refused from 68.6.118.7 It’s very strange that I was able to send e-mails up to May 30th, but not able to June 1st. Please advise and update; any assistance and new info would be greatly appreciated! After waiting a day with no feedback or resolution, I started another chat, opening dialog as follows: Hello, there’s been an ongoing problem with me not being able to send e-mails using Outlook 2011 on my Mac-Mini (El Capitan, 10.11.6). I’ve chatted with several people to date, and have confirmed that I have the correct POP settings for my Cox account. The last person I spoke with submitted a support ticket, and said I’d have a reply within 48 hours; the support ticket was issued on June 2nd and I have yet to hear from anyone, so I’m starting to get somewhat frustrated. I’d greatly appreciate if you could get me an update. The problem started on June 1st. I was able to send e-mails before that date without any problems. Please help! I was eventually told that the problem was with Cox's servers and that the issue would be resolved within 24 hours. 48 hours later, I'm still not able to send e-mails. So today, I called Cox and had a long discussion with the aforementioned Ron. We did a lot of tests, tried different port settings, etc. and he came to the conclusion that the problem was with my Outlook application (which I was doubtful of, but heck, I'm no techie). I decided to test Ron's theory and did a test run using my Mac's Mail Application, which to date I hadn't used. Not surprisingly, I was unable to send e-mails using Mac Mail either! Again, I tried various outgoing server settings, all with the same negative results. Just to take it one step further, I attempted to set up the Mail program on my iPad, which to date I'd never used. This also failed, giving me the following message: "The SMTP server "smtp.cox.net" is not responding; etc, etc. While doing all these tests I also performed extra steps like taking Outlook and Mail offline after making account changes, deleting outbox messages and creating new ones for testing, etc. Which leads me to the conclusion that there is indeed something wrong on Cox's end, as I was originally told during my second online chat. I'm hoping someone on this forum can provide some insight, as I'm going a bit crazy not being able to send e-mails, and Cox support has been useless to date. I may have to start using Cox's Web Mail application to send e-mails (which works) but I'd really prefer to use my desktop's Outlook application! Any help and insights will be greatly appreciated!! Thanks, DavidIntermittent Email send/receive failures with POP3 - Again, for weeks
I posted this a couple weeks ago, have received no responses, and discovered it was deleted. So I'm posting it again. Don't delete it again...please solve it. For the past few weeks now, I've been experiencing the infamous & intermittent email send/receive failures, like many other customers in these forums have reported. My system specs: Windows 10 Pro x64 MS Windows Defender active, no other security packages MS Outlook Cox Internet Preferred package with the Cox provided DOCSYS 3.0 NetGear N450 modem/router My issues: For several weeks, my various Cox email accounts have intermittent problems sending or receiving emails through Outlook 2007. When receiving emails, I'll get the Outlook pop-up error window stating: ------------------------------------------------------------------- "Task 'myemailaddress' - Receiving' reported error (0x800CCC92 or some other error code) : 'The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP)." ------------------------------------------------------------------- This issue happens consistently, several times a day with all my Cox email accounts...then emails will suddenly work again...then the issue reappears, rinse & repeat...it's an ongoing cycle of working/not working throughout the day for the past few weeks now. I don't bother calling Support about this because they usually blame Outlook and do nothing. It's not an Outlook problem. Everything works great, when it works...then this sudden issue pops once or twice a year, as so many other customers have been reporting. And as mentioned by other customers, Cox somewhat acknowledges that they know about this problem with email and it's been kicked upstairs for a harder look. In the past, I've reset my Outlook settings for the Cox emails, tried different settings and ports according to the Cox email support docs, and even deleted my Cox email account profiles within Outlook and recreated them (in case they were corrupted). Nothing has worked. This happens regularly, so please Cox...don't ask the usual questions about using Webmail, trying another computer, etc. We know, and you know, this has been a persistent, recurring issue with Cox email accounts for many years and these suggestions don't work or fix anything. Usually, Cox Support hems & haws and says they're working on it...or they wrongly blame Outlook...and nothing gets resolved. After repeated complaints to report the issue, they'll usually reset or do something to solve the issue. So I'm adding my issue & complaint here to be resolved also. Please fix this email issues ASAP. Thank you.
Signing in to Cox Mail on a Mac El Capitan
I have an IMAP Cox email acct. Just lately when signing in the Cox mail on Firefox or Safari, Cox does not recognize the password, yet Apple mail seems to work fine when accessing mail although there remains the problem I understand with Apple OS-X and Cox servers. If I try an access too many times on FF, my mail acct is locked. I spent 3 hrs with Cox trying to TS the problem including 3 PW changes, deleting histories, cookies et al but the problem persists. Any thoughts out there on this?Outgoing e-mail doesn't get delivered
I've been having this problem for several weeks. Most of my out going e-mails from my cox.net account go through, no problem. Some of my outgoing e-mails from my cox.net address do not get delivered and I do not receive any notification that it has not been delivered. It seems that everyone with a verizon address is in this category. Other messages I send from my cox.net account bounce and I get something like 'undelivered due to spam filter'. One in particular has an optonline.net address. I have even tried sending a blank message and I get the same 'spam filter' message. In all cases, I can send these people e-mails from my google account and they go through, no problems. So I am sure I am using their correct addresses. I do send out a lot of e-mails every month so I was wondering if I got placed on some sort of 'this gut is a spammer' list. If so, how do I get off the list?
Emails sent to me from 2 people bounce back as other email address not deliverable
This happens to the same two people every time they send me an email. Neither of them have cox internet, and I have cox, but not the email address that keeps bouncing back to them. They type in my email address, but it bounces back a different address as un deliverable. I have talked to cox techs and they said they were going to fix it, but that was months ago. Any ideas? all the settings that I can manage are correct, the email address that keeps bouncing back is not in my account.
Email Send Issue
When I travel with my windows computer, I can only receive emails. I use Outlook at home and away, with no issues using my home network. When away and using a hotel supplied network, all of my efforts to send emails fail. I'm not changing my outbound settings. When I return home and connect to my network, all emails in my out box successfully send. Any ideas?Email issues"cannot send mail The username or password for smtp is incorrect"
I'm using a MacBook running OS X 10.10.5 and an iPhone 5S running iOS 9.3.2. On both the laptop and the phone my email keeps dropping out. I start getting the message "cannot send mail The username or password for smtp is incorrect" and no amount of password resetting, account deleting or other recommended trouble shooting techniques work. Any suggestions?
Email quota too low
I hope there is someone reading these who can make a difference. I just wasted an hour of my life on the phone with tech support tier 1, loyalty department and then back the tech support tier 2. If I could see them on the other end, I'm sure they were just shrugging their shoulders. I've been a Cox subscriber for almost 25 years. Since that time the email quota has been 2GB. Over time, emails are accumulated, stored in folders and kept as archives just in case they are needed. Disk space today is cheap and 2GB is very old fashioned. Today we talk about storage in the Petabytes (I work for a research lab in IT so don't even go there). Even Google gives 5GB for their free email accounts. We need more quota space in the email accounts. Offline archiving is not a good option in the mobile world we live in. Access from mobile devices and laptops is essential, but an offline archive could only be viewed on that computer where the archive is stored. I have 20GB of space at my disposal with 10 Cox email accounts. I've kind of figured out a way, but it's a horrible solution. I've created other email accounts and just added those as IMAP accounts so emails can be moved around. This is a burden on the end user. Would someone either (1) figure out how to increase quotas or (2) let the end user create whatever email accounts they want and assign a portion of the 20GB available to them? What's the difference if I have 1 account with 20GB or 5 accounts with 4GB or some combination. Cox needs to invest in time and technology to be a player in the email provider market. Another option, besides just trying to sell me the Ultimate or Gigaspeed packages (which I don't need) is to possibly automatically increase the quota every year as a loyalty bonus. Customers have the option to go somewhere else. It's a hassle to change email addresses and Internet providers, but is possible. Keep that in mind, Cox.
Outgoing email doesn't work on iPhone
My wife's iPhone stopped sending email from a Cox webmail account a few days ago. I've deleted and re-added her account with negative results. She receives mail normally, and the other two phones on this account send and receive with no problems. We called cox yesterday, worked through the problem for almost and hour and then the call cut off. Any suggestions?
