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NOFF7414's avatar
NOFF7414
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Email Send Issue

When I travel with my windows computer, I can only receive emails.  I use Outlook at home and away, with no issues using my home network.  When away and using a hotel supplied network, all of my efforts to send emails fail.  I'm not changing my outbound settings.  When I return home and connect to my network, all emails in my out box successfully send.  Any ideas?

e-mail problem
  • Tecknowhelp's avatar
    Tecknowhelp

    First, are you traveling outside the country? If so, I think Cox puts restrictions on that. A moderator can explain more.

    Also, what outbound(SMTP) settings are you using? It should be smtp.cox.net on port 587 with TLS and password authentication on the outbound. See here for more info. If you are using port 25, it will only work on Cox network. This is by design.

    As for how to change your outbound settings, what version of Outlook do you have?

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  • Tecknowhelp's avatar
    Tecknowhelp
    Valued Contributor II

    First, are you traveling outside the country? If so, I think Cox puts restrictions on that. A moderator can explain more.

    Also, what outbound(SMTP) settings are you using? It should be smtp.cox.net on port 587 with TLS and password authentication on the outbound. See here for more info. If you are using port 25, it will only work on Cox network. This is by design.

    As for how to change your outbound settings, what version of Outlook do you have?

  • NOFF7414's avatar
    NOFF7414
    New Contributor

    This answer appears to provide the solution.  This is a domestic travel issue and my outbound port is set to 25.  Will test this on my next trip.  Thanks Tecknowhelp!